NEXT BEST ACTION SOFTWARE
Resolve issues 40% faster with AI-powered next best action software.
Consumers expect fast answers to issues. 66% of them say that a brand’s ability to value their time is critical — which is why Sprinklr Service leverages the industry’s most advanced AI engine to help agents make the right decisions on the next best action in real time. With actionable insights from customer interactions, identified intent, and predicted CSAT data, your agents will be empowered to drive quicker resolutions during the first conversation.
of customers expect an immediate response.
Sprinklr를 신뢰하는 세계적인 브랜드
Resolve customer cases 40% faster.
With a unified 360-degree view of the customer that includes recommended actions and responses, Sprinklr AI automatically creates cases and routes them to the right agent — for fast, effective resolution.
Improve NPS by 41%.
Sprinklr’s AI-powered case management, guided workflows, and next best action software ensure a smooth and easy experience that removes the manual decision points and frustrating delays that hurt CSAT scores.
Cut contact center costs by 30%.
Sprinklr Service boosts your contact center’s efficiency by streamlining processes (including next best action) and reducing the time to resolution, helping you save money even as you enhance customer experiences.
How can next best action software help agents resolve issues quickly — the first time?
Customers who get answers quickly are 2.4x more likely to stay loyal. Can your support team deliver resolutions in a single contact — while still keeping pace with inquiries across dozens of channels?
Sprinklr Service helps agents resolve inquiries faster by providing recommendations for the next best action at each decision point during the conversation. Sprinklr Intuition™ AI helps teams work more efficiently by creating rules that automate case creation, routing, and post-interaction analysis. At the same time, our exclusive unified customer experience management (Unified-CXM) platform delivers actionable customer data from 30+ channels, plus intent discovery, guided workflows, and CSAT predictions that deliver the insights that continually optimize action recommendations for your team.
One-on-one digital interactions are a challenge for 56% of companies. Empower agents to succeed — the first time.
Connect with our experts to discuss how Sprinklr’s next best action solution can help your team reach critical service goals and address a full spectrum of use cases.
Cut time to resolution by 50% with guided workflows.
Easily and quickly create AI-powered workflows that provide step-by-step assistance that empowers agents to provide fast resolutions — all from a single, unified agent desktop.
Reduce unnecessary escalations with AI-powered routing — and potentially save $22M a year.
Sprinklr AI takes into account everything you know about a customer — and their history — to determine the next best action and the best agent for rapid case resolution.
Create better experiences that retain 89% of customers.
Smart automation for case creation, routing, and other decision points helps customers quickly find the best resource for fast issue resolution.
통합 연락 센터 솔루션으로 AkzoNobel UK가 응답 시간을 80% 단축한 방법
간소화된 서비스 센터로 선제적인 지원 제공
AkzoNobel UK는 이제 6개의 소셜 채널에 있는 서로 다른 6개의 브랜드와 19개의 계정에 대한 소셜 고객 서비스를 '단일 연락 센터 솔루션'을 통해 제공합니다.
인게이지먼트 172% 증가
AkzoNobel UK가 고객 여정의 모든 단계에서 고객을 지원하면서 상호 작용, 긍정적 감정과 함께 그 도달 범위는 급격하게 증가했습니다.
평균 응답 시간 80% 단축
Sprinklr를 통해 평균 응답 시간을 일 년 만에 5시간 42분에서 70분으로 단축함으로써 감정이 개선되고 고객 만족도가 더 높아졌습니다.
문의해 주셔서 감사합니다.
Sprinklr 담당자가 곧 연락드리겠습니다.
연락 센터를 통합하여 고객 만족도와 팀 역량을 높이십시오.
지금 Sprinklr에 연락하여 조직의 특정 사용 사례 및 니즈와 일치하는 맞춤형 데모를 신청하고, Sprinklr Service를 통해 모든 채널의 모든 접점에서 더 나은 고객 경험을 제공하는 방법을 알아보십시오.