New AI offering turns education data into insights for an improved student, alumni, and faculty experience

Over 30 colleges and universities such as the University of Alabama are already leveraging Sprinklr to engage with their community across digital channels

NEW YORK, NY — May 3, 2021 – Sprinklr, the unified Customer Experience Management (Unified-CXM) platform for modern enterprises, today announced Sprinklr for Higher Education – a pre-configured, AI-powered offering that helps colleges and universities reach, engage, and listen to their communities across digital channels. 

The Challenge
Effectively managing a community on digital channels is increasingly important and challenging for higher education institutions that need to attract prospective students, improve the student experience, strengthen alumni relations, and ultimately increase revenue. Institutions often have to manage disconnected technology, siloed teams, and manual processes that make it difficult for them to reach and understand their digital community, and quickly act on insights. 

The Solution: Sprinklr for Higher Education 
Sprinklr for Higher Education is pre-configured to meet the needs of today’s colleges and universities with the following: 

• Identify the topics that matter most to your community: Gain a real-time understanding of key issues, student satisfaction, and alumni loyalty. Use this insight to inform budget decisions, improve your content strategy, and understand the impact of current campaigns.
• Optimize operations and reduce costs: Save time and cut costs by automating publishing with Sprinklr’s Smart Response suggestions. Automate routing of messages to the appropriate employee, and efficiently plan, publish, and measure branded content across digital channels.
• Collaborate across departments: Multiple departments – from admissions to alumni relations – can collaborate on Sprinklr's single, Unified-CXM platform.
• Protect your university’s reputation: Stop a crisis before it goes viral with Sprinklr’s AI alerts that detect potential issues at the earliest stage across digital channels.
• Quickly achieve value with bundled pricing & easy implementation: Bundled pricing to fit a university’s budget along with a proprietary implementation process (Plan, Build, Educate, Empower, Transform) to help universities achieve value quickly.

Comments on the news: 

“We took a deep dive into every aspect of Sprinklr and broadly assessed more than a dozen competitor offerings, and found that the depth of Sprinklr's listening capabilities and its artificial intelligence are by far the best on the market to address our innovative approach to research and teaching," said Dr. Jameson Hayes, Director of the Public Opinion Lab, University of Alabama.

"Sprinklr has provided the platform we need to take our digital engagement further and transform the way we manage our community and the university’s reputation,” said Jacob Kelly, Senior Social Media Strategist and Community Manager at one of the largest public research universities based in the U.S. "We’ve been able to increase our efficiency and answer questions in a timely manner, creating a digital experience that our community expects.”

“The daily management of digital channels is increasingly important and challenging for higher education institutions that are trying to boost their reputation, improve the student experience, and increase revenue,” said Vivek Kundra, Sprinklr Chief Operating Officer. “By training our AI model on higher education data, we created an offering that is purpose-built to tackle the latest challenges for universities. We’re excited to empower institutions with a complete platform to reach their business goals and improve the student, alumni, and faculty experience.” 

Additional Resources: 

• For more information, contact us today. 
• Read Sprinklr customer stories.  

About Sprinklr
Sprinklr is the world’s leading unified customer experience management (Unified-CXM) platform. We help organizations listen to customers, learn from them, and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally, Sprinklr works with the world’s most valuable companies including L'Oréal, McDonald’s, Microsoft, and more than 50% of the Fortune 100. For more information, visit sprinklr.com or chat with us at @sprinklr.