Modern Care
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Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
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Social Engagement & Sales
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Modern Marketing & Advertising
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
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Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
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Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Announcing Sprinklr for Higher Education – empowering universities with advanced AI to transform community engagement
New AI offering turns education data into insights for an improved student, alumni, and faculty experience
Over 30 colleges and universities such as the University of Alabama are already leveraging Sprinklr to engage with their community across digital channels
NEW YORK, NY — May 3, 2021 – Sprinklr, the unified Customer Experience Management (Unified-CXM) platform for modern enterprises, today announced Sprinklr for Higher Education – a pre-configured, AI-powered offering that helps colleges and universities reach, engage, and listen to their communities across digital channels.
The Challenge
Effectively managing a community on digital channels is increasingly important and challenging for higher education institutions that need to attract prospective students, improve the student experience, strengthen alumni relations, and ultimately increase revenue. Institutions often have to manage disconnected technology, siloed teams, and manual processes that make it difficult for them to reach and understand their digital community, and quickly act on insights.
The Solution: Sprinklr for Higher Education
Sprinklr for Higher Education is pre-configured to meet the needs of today’s colleges and universities with the following:
Identify the topics that matter most to your community: Gain a real-time understanding of key issues, student satisfaction, and alumni loyalty. Use this insight to inform budget decisions, improve your content strategy, and understand the impact of current campaigns.
Optimize operations and reduce costs: Save time and cut costs by automating publishing with Sprinklr’s Smart Response suggestions. Automate routing of messages to the appropriate employee, and efficiently plan, publish, and measure branded content across digital channels.
Collaborate across departments: Multiple departments – from admissions to alumni relations – can collaborate on Sprinklr's single, Unified-CXM platform.
Protect your university’s reputation: Stop a crisis before it goes viral with Sprinklr’s AI alerts that detect potential issues at the earliest stage across digital channels.
Quickly achieve value with bundled pricing & easy implementation: Bundled pricing to fit a university’s budget along with a proprietary implementation process (Plan, Build, Educate, Empower, Transform) to help universities achieve value quickly.
Comments on the news:
“We took a deep dive into every aspect of Sprinklr and broadly assessed more than a dozen competitor offerings, and found that the depth of Sprinklr's listening capabilities and its artificial intelligence are by far the best on the market to address our innovative approach to research and teaching," said Dr. Jameson Hayes, Director of the Public Opinion Lab, University of Alabama.
"Sprinklr has provided the platform we need to take our digital engagement further and transform the way we manage our community and the university’s reputation,” said Jacob Kelly, Senior Social Media Strategist and Community Manager at one of the largest public research universities based in the U.S. "We’ve been able to increase our efficiency and answer questions in a timely manner, creating a digital experience that our community expects.”
“The daily management of digital channels is increasingly important and challenging for higher education institutions that are trying to boost their reputation, improve the student experience, and increase revenue,” said Vivek Kundra, Sprinklr Chief Operating Officer. “By training our AI model on higher education data, we created an offering that is purpose-built to tackle the latest challenges for universities. We’re excited to empower institutions with a complete platform to reach their business goals and improve the student, alumni, and faculty experience.”
Additional Resources:
For more information, contact us today.
About Sprinklr
Sprinklr is the world’s leading unified customer experience management (Unified-CXM) platform. We help organizations listen to customers, learn from them, and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally, Sprinklr works with the world’s most valuable companies including L'Oréal, McDonald’s, Microsoft, and more than 50% of the Fortune 100. For more information, visit sprinklr.com or chat with us at @sprinklr.