Deliver personalized engagement, resources, and support to students on all digital channels — without losing the human touch.
Improve student retention, happiness, and well-being with Sprinklr — a unified customer experience management solution — purpose-built to respond to evolving student demographics, behaviors, and participation levels in higher education.
Optimize the end-to-end education journey with a future-ready solution
89% of students get education-related news and information from social media.
Become an active part of that conversation. Get a 24/7 understanding of student issues — on and off-campus — and respond to them proactively.
77% of alumni organizations use digital content to engage with their alumni.
Keep alumni connections strong long after graduation by planning, executing, optimizing, and analyzing strategic content that addresses their needs and interests — from career planning to community building.
63% of prospective students use social media to research colleges.
Unlock insights into what prospective students think about your college by leveraging Sprinklr’s analysis of 350 million+ data sources — spanning social media, messaging, and review sites — to flag messages by keyword.
How can colleges and universities improve student engagement and support?
Increase applications and reduce acquisition costs with Sprinklr’s integrated social listening, content, marketing, support, and analytics.
Accelerate your enrollment management and admission process
Target and engage Gen Y and Z students on their preferred social and digital channels. Increase applications and reduce acquisition costs with integrated social listening, content, marketing, and analytics.
Improve student engagement, success, and support
Answer student inquiries faster and respond to service-related issues on the channel of their choice. Support a strong campus community by enabling students to engage with your institution.
Modernize your NCAA and NAIA athletic programs
Sprinklr’s Unified-CXM platform helps colleges and universities improve the athletic program experience for students, alumni, and fans on their preferred channels. With advanced AI and social media automation, institutions can easily reach student-athletes and create personalized experiences that help them reach and recruit the right talent.
Increase return on marketing investment
Increase awareness of your institutions, optimize the enrollment funnel, and improve advancement campaigns using paid, owned, and earned content. Increase the return on advertising spend (ROAS) and return on marketing investment (ROMI) with integrated listening, engagement, advertising, and analytics.
Connect Sprinklr with solutions you already use
Explore how Sprinklr’s unified customer experience management (Unified-CXM) platform equips higher education institutions to deliver better experiences for students, alumni, and employees.
Discover how universities improve enrollment management, student engagement, marketing, alumni relations, and advancement
How Boston University bolsters social engagement to support the next generation of leaders
Learn how Boston University engages students, parents and influencers to increase brand awareness, enrollment, retention, and student success. The team uses Sprinklr Social Listening and Social Publishing & Engagement to deliver information, resources, and services to support students, alumni, employees, and the community.
Higher education student experience management solution overview
Discover how Sprinklr enables colleges and universities to research, analyze, and engage students on 30+ digital and social channels. The platform helps universities deliver personalized support and real-time engagement with students.
Higher Education student engagement and social media strategy success stories
Inside Higher Ed hosted a webinar with thought leaders from the University of Southern California and Boston University who discussed how they communicate and support students across campus and across the country. They also shared the analytics that enables USC and BU to optimize the messaging, content, resources and services delivered to the community.
Elevate student experiences with a unified solution for colleges and universities
Connect with our experts to discuss how Sprinklr can address your organization’s unique goals and challenges — and help you implement a solution that delivers better experiences for students, alumni, employees, and other stakeholders.
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