Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data


Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore Platform Products

Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.


Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.


Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.


Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Our Story
Founder's Letter
Culture & Talent
Investor Relations
Contact Us

Sprinklr Achieves AWS Government Competency Status

NEW YORK, NY — September 27, 2021 – Sprinklr (NYSE: CXM), a unified customer experience management (Unified-CXM) platform for modern enterprises, today announced it has achieved Amazon Web Services (AWS) Government Competency status. This designation reflects Sprinklr’s expertise in delivering a unified platform that leverages AWS services to address the specific needs of civilian agencies, national defense and intelligence communities, state and local governments and higher education.

Sprinklr is the 100th Government Competency Partner, and is being recognized for this achievement at the AWS Public Sector Partner Forum, held during the AWS DC Summit on September 27th.  

Sprinklr + AWS for the Public Sector

Effective communications play a fundamental role in ensuring that citizens are informed and engaged. As people increasingly flock to social media and messaging channels to ask questions and get news, the public sector has an obligation to provide factual information on the channels citizens use the most. Sprinklr was built for this moment. 

Achieving the AWS Government Competency as an AWS Partner Network (APN) member is a testament to Sprinklr’s ability to meet the specific needs of government customers across security, compliance, performance and operational measures. At present, Sprinklr has achieved FedRAMP Ready status for its Unified-CXM platform on AWS.

Comments on the News 

“Utilizing Sprinklr has given us an ability to connect with the American people where they are. Being able to connect with them across a variety of different modern channels is something we’re focused on — not just your usual social media companies, but also whether its blogs, or whether its in Reddit, or other places, those are things that we want to be able to connect and talk to people about. And being able to connect with the American public that way is something we’re proud of,” said Zack Schwartz, Trust & Safety Lead, U.S. Census Bureau.

“Sprinklr is so proud to achieve AWS Government Competency status for the breadth and depth of our Unified-CXM platform, which helps government agencies meet their digital customer experience management goals,” said Rob Smith, Vice President and General Manager, Public Sector at Sprinklr. “Together with AWS, we’re helping government agencies shed point solutions and shift to a unified customer experience management platform so they can listen, learn, and engage on modern channels that citizens use every day.”

About Sprinklr
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.


Modern CareModern ResearchModern Marketing & AdvertisingSocial Engagement & SalesUnified-CXM PlatformEducation ExperienceCitizen ExperienceSprinklr AI Sprinklr SandboxDeveloper Portal


Our ServicesTrainingPartnersAgencyDeveloper Portal
English (US)
English (GB)
PrivacyCookie PreferencesModern Slavery StatementIndex EgalitéTerms