START FREE TRIAL
Login
Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore the Platform

Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

Display

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Presentations

Build on-brand, shareable digital presentations that update with real-time data automatically.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

APIs

Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

Unified-CXM
Customers
Our Story
Newsroom
Careers
Culture & Talent
Investor Relations
Contact Us

Sprinklr Adds Advanced AI to the World Health Organization’s Health Alert Service on Messenger from Facebook

New York, NY — August 31, 2020Sprinklr, the world’s leading Customer Experience Management (CXM) platform, today announced new Artificial Intelligence (AI) capabilities for the World Health Organization (WHO) Health Alert interactive service on Messenger. WHO is now able to use AI to automatically reply to commonly asked questions via Messenger, significantly increasing the speed of delivery and accuracy of crucial COVID-19 facts. 

WHO Health Alert is now available in 14 languages (including Arabic, Bangla, Mandarin, Dari, English, Spanish, French, Hindi, Italian, Japanese, Pashto, Portuguese, Russian & Somali) with more languages coming. It can be accessed from WHO’s official Facebook page by selecting “Send Message” or through the dedicated Messenger link.

Sprinklr added the following AI enhancements to the WHO Health Alert service: 
  • Conversational AI capabilities:

    The English version of the WHO Health Alert service on Messenger was enhanced with conversational AI capabilities. Users can now type concerns in natural language and obtain official WHO health information, advice, and guidance on COVID-19. 

  • New AI-powered answers:

    If automatic answers are not available for certain questions, Sprinklr analyzes these queries and automatically groups them into themes to help WHO determine which new answers should be added to the WHO Health Alert service. As a result, six new answers have been added over the past month related to questions about antibody testing, catching COVID-19 twice, the end of COVID-19, the end of the lockdown, a second COVID-19 wave, and a recovery period.

  • Shareable images:

    The WHO Health Alert now automatically sends images illustrating country-specific COVID-19 statistics. These images will be shared when a user asks for the latest statistics of a particular country.

  • Daily COVID Statistics Subscription:

    Users can sign up to receive a daily COVID-19 statistics flashcard from the WHO Health Alert. These alerts have helped increase engagement by

    six times

    for the service since April 2020.

Sprinklr developed this chatbot and additional AI capabilities as part of the WHO Technology for COVID-19 Initiative, a pro-bono collaboration of technology companies brought together by WHO specifically to fight the COVID-19 pandemic.

Sprinklr Citizen Experience Management Platform

The WHO Health Alert service AI-powered bot is a capability is part of Sprinklr's new Citizen Experience Management Platform. Sprinklr Citizen Experience Management is helping organizations make informed decisions, combat misinformation, and ensure that citizens get the facts they need. Learn more about Sprinklr’s Citizen Experience Management Platform here: https://www.sprinklr.com/government/ 

Comments on the News: 

“When people need information quickly, they want to be able to ask questions in a conversational way on the channel of their choice. Advanced AI makes this possible for the WHO, helping them provide faster and more accurate responses at scale via Messenger,” said Ragy Thomas, CEO & Founder, Sprinklr. “It’s a privilege to develop AI capabilities for the WHO Health Alert and continue support efforts to fight the pandemic.”

Additional Resources:
About Sprinklr

Sprinklr (@Sprinklr) is the world’s most complete Customer Experience Management (CXM) platform. We help organizations listen, engage and reach customers & citizens across 25 social channels, 11 messaging channels and hundreds of millions of forums, blogs, and review sites. Sprinklr is a global company with 1,900+ employees helping brands in more than 150 countries create memorable customer experiences. 

About the World Health Organization (WHO)

The World Health Organization (WHO) is building a better, healthier future for people all over the world. Working with 194 Member States, across six regions, and from more than 150 offices, WHO staff are united in a shared commitment to achieve better health for everyone, everywhere. Together we strive to combat diseases – communicable diseases like influenza and HIV, and noncommunicable diseases like cancer and heart disease. We help mothers and children survive and thrive so they can look forward to a healthy old age. We ensure the safety of the air people breathe, the food they eat, the water they drink – and the medicines and vaccines they need.

Products

Modern CareModern ResearchModern Marketing & AdvertisingSocial Engagement & SalesUnified-CXM PlatformEducation ExperienceCitizen Experience

Services

Our ServicesTrainingPartnersAgencyDeveloper Portal
PrivacyCookie PreferencesModern Slavery StatementIndex EgalitéTerms