Explore Modern Care's Products
Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Explore Modern Research's Products
Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Explore Social Engagement & Sales Products
Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Explore the Platform
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Leading brands such as Michael Kors are using new Sprinklr Presentations functionality to present real-time social data with ease and style
NEW YORK, May 22, 2019 — Sprinklr, the world’s first Unified Front Office Platform for Modern Channels, today announced Sprinklr Presentations, a new function of the Core Platform, and available across all 5 Sprinklr products — Modern Marketing; Modern Advertising; Modern Research; Modern Care; and Modern Engagement. Sprinklr Presentations enables brands to present real-time social and business data in beautiful, engaging slide decks with unimaginable convenience.
The Challenge: 20th century techniques for 21st century needs21st century modern channel data is dynamic and rapidly changing — crises can emerge in minutes and business results can change overnight. However, organizations create presentations of this information in a traditional cut and paste way, laboriously pulling social and business data from various dashboards and pasting them into slides. Employees hate it as they waste their weekends in assembly, and management is disappointed as the data is out of date by the time they see it. Literally, nobody is happy.
The Solution: 21st century Live Slide™ TechnologySprinklr Presentations uses Live Slide™ technology to enable teams across the organization to collaborate and build beautiful presentations with live, real-time social and business data using a simple drag and drop interface. Data is transformed into compelling presentations in minutes, customized to match the look and feel of any brand, updated automatically, and delivered to stakeholders in a PDF or a URL on any device.
“At Sprinklr, we are passionate about helping brands manage their entire front office – every customer-facing function including marketing, advertising, PR, and customer care.” says Pavitar Singh, CTO, Sprinklr. “We built Presentations to dramatically speed up the process of building slide decks and provide a better way to work with live data.”
ABOUT SPRINKLRSprinklr (@Sprinklr) is the world’s first Unified Front Office Platform for Modern Channels. Its mission is to enable every organization on the planet to make their customers happier. Sprinklr has offices in 15 countries and works with more than 1,000 global enterprises, including: Allstate, McDonald’s, Microsoft, NASA, Nike, Philips, Procter & Gamble, Samsung, Santander, Shell, and Verizon.