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Reduce call volume with a radically different contact center solution

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Build & manage an online community integrated into your Care strategy

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Reduce costs by automating routine inquiries with conversational AI bots

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AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

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Empower agents and customers with direct access to the answers they need

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Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

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Analyze your content’s performance vs. competitors and best-in-class brands

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AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

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Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

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Get a unified view of campaign performance on 30+ channels & 3rd party data


Encourage, measure, and optimize employee advocacy for your brand on social

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The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.


Visualize real-time data on command centers, retail signage, stadium screens, and more.


Build on-brand, shareable digital presentations that update with real-time data automatically.


Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.


Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

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Integrate data and execute processes with external systems using RESTful web APIs.

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30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

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Sprinklr Named a Leader in Sales Social Engagement Solutions, Q1 2021 Analyst Report

According to the report, “Sprinklr leads by unifying marketing and sales activities on one platform.” 

NEW YORK, NY — March 11th 2021 – Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, today announced it has been named a leader in the Forrester Research, Inc. March 2021 report, The Forrester  Wave™: Sales Social Engagement Solutions, Q1 2021. The evaluation identified the eight most significant sales social engagement solution providers for B2B sales and marketing departments, with Sprinklr receiving the highest score in the current offering category.

According to the report, “Sprinklr leads by unifying marketing and sales activities on one platform. With capabilities that support listening, publishing, advertising, and embedded AI functionality to help users create network-appropriate profiles, Sprinklr meets the comprehensive needs of both marketers and sellers. The platform facilitates user collaboration across notes, queues, and tasks, and industry-specific workflows can be customized across channels, regions, and account groups.” 

Sprinklr is continuously investing in research and development, recently opening up a new R&D center in Singapore which adds to Sprinklr’s existing R&D centers in the United States and India. 

The report states, “[Sprinklr] has made significant R&D investments in its technology architecture to support more than 10 messaging apps, giving global sellers the flexibility to communicate in relevant regional formats.”

Comments on the news: 
“We are proud to be recognized as a Leader by Forrester Research, which we believe highlights the strength of our unified Customer Experience Management platform, powered by AI,” said Pavitar Singh, Chief Technology Officer, Sprinklr. “As noted in the report, ‘…Sprinklr is an ideal fit for companies with large globally distributed sales forces.’ We believe Forrester’s evaluation validates our commitment to creating the only platform that enables every customer-facing function – including marketing, sales and customer care – to collaborate globally and deliver human experiences on the modern channels that customers use most.” 

Additional resources:

  • Check out the Forrester report here

  • View the Sprinklr Career page for open positions.

  • Contact us to learn more about Sprinklr.

About Sprinklr
Sprinklr is the world’s leading Customer Experience Management (CXM) platform. We help organizations listen to customers, learn from them, and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally, Sprinklr works with the world’s most valuable companies including L'Oréal, McDonald’s, Microsoft, and more than 50% of the Fortune 100. For more information, visit or chat with us at @Sprinklr.          


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