Modern Care
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Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
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Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
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Social Engagement & Sales
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Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Modern Marketing & Advertising
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Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
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Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
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Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Sprinklr Partners with Mediaocean to Integrate the Social Ad Buying Experience
Integration brings Sprinklr’s Modern Advertising together with Mediaocean’s ad management platform to automate planning, buying, and measurement of social media advertising
Global media agencies like Havas Media Group are taking advantage of this integration to deliver cross-channel customer experiences
NEW YORK, NY — November 10, 2020 – Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, and Mediaocean, the mission-critical platform for omnichannel advertising, today announced a partnership to help global agencies automate the planning, buying, and measurement of social media advertising.
This partnership integrates Sprinklr Modern Advertising with Mediaocean’s cross-media management platform Prisma – one of the most popular automation platforms for agencies and advertisers – providing holistic visibility into cross-channel campaigns and eliminating manual ad campaign processes. The integration is generally available to all Sprinklr Modern Advertising clients.
Advertising Changes and Challenges
COVID-19 is changing consumer behavior, and advertisers are adapting by following consumers to digital channels, with digital ad spend growing by 13% in the second half of 2020 vs 2019. eMarketer is now anticipating more media spending in digital channels in 2023 and 2024 than it was forecasting pre-pandemic.
The shift to digital channels means advertisers need to be able to reach people on the channel of their choice, in a cost-effective way. However, creating a cross-channel advertising campaign is a challenging process that involves identifying a target audience, executing campaigns where that audience spends the most time, and then easily assessing the results of each campaign in order to meet business goals.
Sprinklr + Mediaocean: Increasing ROAS (Return on Ad Spend)
Sprinklr and Mediaocean will help agencies integrate capabilities to decrease costs, reduce brand risk, and increase efficiency.
With the integration, agencies can use their digital media buying controls in Prisma to seamlessly create campaigns in Sprinklr while enforcing budgets. Sprinklr’s paid campaign reporting data from Facebook, Instagram, Twitter, Pinterest, and LinkedIn will be fed back into Prisma for analysis and automatic billing reconciliation alongside campaigns outside of social. As a result, marketers can more efficiently analyze, optimize and report on social campaigns as part of their larger omnichannel initiatives.
Comments on the News:
“This integration will help automate and streamline the paid social buying process. The bridge between Sprinklr and Prisma will drive efficiency from both the buying and reconciliation standpoint, ultimately providing a more streamlined experience for our teams,” said Alice Martinier, Director of Trading Operations, Social and Programmatic at Havas Media.
“We believe every aspect of the advertising workflow needs to be connected to achieve omnichannel activation,” said Seif Hamid, Chief Partnerships Officer of Mediaocean. “The integration between Mediaocean and Sprinklr helps agencies and brands connect consumer touchpoints and execute more unified campaigns.”
“Now more than ever before, marketers need to reach consumers where they are – on social media and messaging channels,” said Pavitar Singh, Chief Technology Officer, Sprinklr. “This shift to digital is here to stay, and the combined expertise of Sprinklr and Mediaocean will help agencies effectively execute digital, cross-channel advertising that makes customers happier.”
Additional Resources:
Learn more about Sprinklr Modern Advertising.
Request a Sprinklr demo.
About Sprinklr
Sprinklr (@Sprinklr) is the world’s leading Customer Experience Management (CXM) platform. We help organizations reach, engage and listen to customers across 25 social channels, 11 messaging channels, and hundreds of millions of forums, blogs, and review sites. Sprinklr is a global company with 1,900 employees helping the world’s most valuable enterprises make their customers happier.
About Mediaocean
Mediaocean is the mission-critical platform for omnichannel advertising. Processing $150 billion in annual media spend, Mediaocean provides foundational software to connect brands, agencies, media, technology, and data. With AI and machine learning technology to control marketing investments and optimize business outcomes, Mediaocean enables end-to-end management of campaigns from planning, buying, and selling to analysis, invoices, and payments. Mediaocean employs 1,200 people across 20 global offices and is part of the Vista Equity Partners portfolio. Visit www.mediaocean.com for more information.