Sprinklr is trusted by the world's biggest brands
High-deflection self-service for instant customer gratification
Scale customer service without expanding your workforce
Build a powerful, sustainable self-service model for your customers. Improve your team’s handled case volume with multiple self-serve tools, including knowledge bases and AI-powered chatbots.
Improve your FCR rates and customer satisfaction remarkably
Support customers on their favorite channels and deliver quick resolutions. With AI-powered bots deployed across 15+ platforms, provide instant responses 24x7 and win customer trust.
Enable your customers to access help info directly from their search engines
Publish self-serve articles directly into the web, and help customers find them easily. Tag and keyword-optimize your help articles so they surface at the right time for the right query.
Improve response times with Sprinklr Service's self-service strategy
Implement a self-service mechanism that works flawlessly across channels and platforms, and swiftly resolve simple customer issues with minimum agent intervention.
Provide conversational self-service with omnichannel bots
Set up omnichannel bot dialogues with extensive personalization, and deploy them as your first line of defense against high ticket volume.
Enable easy assistance with SEO-friendly knowledge base that can be set up within 3 minutes*
Organize articles using categories, sub-categories and tags, nest them to any extent for proper navigation, and utilize built-in breadcrumbs for easy navigation.
Continuously improve your self-service with customer feedback and analytics
Know how your customers feel about your self-service measures with post-resolution article feedback on your knowledge base portal.
Connect Sprinklr Service with solutions you already use
Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.
Sprinklr powers some of the world’s most customer-obsessed companies
Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales
“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”
Yoshiaki Inoue
Chief of Honda ON
Honda
Prada sells, serves, and retains customers with Sprinklr-led digital innovation
“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”
Lorenzo Bertelli
Marketing Director
Prada Group
AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform
“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”
Lisa Boyles
Social Media Manager
AkzoNobel UK
Equip yourself with the best self-serve options available
SEO-friendly Knowledge Base
Set up and manage a well-organized catalog of SEO-friendly help articles for your products – complete with search options.
Brand compliance
Configure your help portal with ease and implement your branding styles to make it more credible to your users.
Quick set-up
Deploy our full-fledged customer care platform in minutes, with out-of-the-box support for 15+ channels.
Omnichannel chatbots
Deploy AI-powered chatbots across major support channels to enable superior self-service and quicker resolutions.
Intents
Leverage out-of-the-box predefined intents and auto-train Sprinklr’s advanced AI to detect user intents and issues quickly.
Self-serve actions
Direct customers on live chat towards quicker resolutions – self or agent-assisted – using quick action buttons and carousels.