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Sprinklr Powers the World Health Organization’s COVID-19 Dashboard

NEW YORK, NY — April 15, 2020 – Sprinklr, the Modern Customer & Citizen Experience Management (CXM) Platform, is powering the World Health Organization (WHO) Coronavirus Disease (COVID-19) Dashboard, which visualizes WHO data around the impact of COVID-19 to help keep communities safe and informed.

The interactive dashboard is available in a desktop and mobile-friendly version. The dashboard’s clean interface maps confirmed cases and deaths and highlights how the coronavirus is spreading over time to provide an update on a community’s risks and to empower people to make knowledgeable decisions.

The WHO Coronavirus Disease (COVID-19) Dashboard is updated daily. Click the lower right-hand corner of the “overview page” to download map data.

Solving 21st Century Challenges with 21st Century Technology

As the coronavirus spreads across the world, so too does misinformation about it. The world is confronting an “infodemic” – an overabundance of information that makes it hard for people to find trustworthy sources and reliable guidance when they need it.

WHO is in a unique position to tackle this infodemic challenge. According to WHO, it’s important to “be able to measure things before we can improve them.” The WHO COVID-19 Dashboard enables real-time analysis of the impact of the coronavirus pandemic.

Sprinklr Citizen Experience Management Platform

The WHO COVID-19 Dashboard is built with Sprinklr Display technology, a key feature of Sprinklr's Citizen Experience Management platform, which enables governments and organizations to combat the spread of misinformation and get citizens the critical information they need – 1-to-1 and at scale – through the modern social and messaging channels people use most every day.

Sprinklr Display powers large-screen display walls to help brands, agencies, and governments build powerful ‘Command Centers’ that visualize live data and insights. Sprinklr Display can also power the experience on the web for external consumption.

Learn more about Sprinklr’s Citizen Experience Management platform here:

Comments on the News:

“To effectively combat COVID-19, there remains a critical need for verified data from sources people can trust,” said Ragy Thomas, CEO and Founder, Sprinklr. “We’re privileged to support the WHO in that effort, and grateful that the technology we’ve built over the past 10 years is being called upon in this time of need.”

“I thank the WHO team and the Sprinklr team, our pro-bono technology partner, for the development and launch of this platform in such a short time,” said Bernardo Mariano Junior, Director of Digital health and Innovation, WHO. “This is a work in progress, and we will continue to update the platform with new data sets from national and sub-national level, as well as showing data of clinical trials, country-specific public health measures, and other important indicators.”

Helpful Information:
  • Read the WHO announcement on this news:

  • View the WHO Coronavirus Disease (COVID-19) Dashboard:

  • Learn more about the Sprinklr Citizen Experience Management Platform:

About Sprinklr

Sprinklr (@Sprinklr) is the world’s leading Customer & Citizen Experience Management (CXM) platform. We help organizations reach, engage & listen to customers & citizens across 24 social channels, 11 messaging channels and hundreds of millions of forums, blogs, and review sites. Sprinklr is a global company with 25 offices in 16 countries.

About the World Health Organization (WHO)

The World Health Organization (WHO) is building a better, healthier future for people all over the world. Working with 194 Member States, across six regions, and from more than 150 offices, WHO staff are united in a shared commitment to achieve better health for everyone, everywhere. Together we strive to combat diseases – communicable diseases like influenza and HIV, and noncommunicable diseases like cancer and heart disease. We help mothers and children survive and thrive so they can look forward to a healthy old age. We ensure the safety of the air people breathe, the food they eat, the water they drink – and the medicines and vaccines they need.


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