Modern Care
Explore Modern Care's Products
Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Modern Research
Explore Modern Research's Products
Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Social Engagement & Sales
Explore Social Engagement & Sales Products
Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Modern Marketing & Advertising
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Platform
Explore the Platform
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
All Products
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Sprinklr Powers the World Health Organization’s COVID-19 Dashboard
NEW YORK, NY — April 15, 2020 – Sprinklr, the Modern Customer & Citizen Experience Management (CXM) Platform, is powering the World Health Organization (WHO) Coronavirus Disease (COVID-19) Dashboard, which visualizes WHO data around the impact of COVID-19 to help keep communities safe and informed.
The interactive dashboard is available in a desktop and mobile-friendly version. The dashboard’s clean interface maps confirmed cases and deaths and highlights how the coronavirus is spreading over time to provide an update on a community’s risks and to empower people to make knowledgeable decisions.
The WHO Coronavirus Disease (COVID-19) Dashboard is updated daily. Click the lower right-hand corner of the “overview page” to download map data.
Solving 21st Century Challenges with 21st Century Technology
As the coronavirus spreads across the world, so too does misinformation about it. The world is confronting an “infodemic” – an overabundance of information that makes it hard for people to find trustworthy sources and reliable guidance when they need it.
WHO is in a unique position to tackle this infodemic challenge. According to WHO, it’s important to “be able to measure things before we can improve them.” The WHO COVID-19 Dashboard enables real-time analysis of the impact of the coronavirus pandemic.
Sprinklr Citizen Experience Management Platform
The WHO COVID-19 Dashboard is built with Sprinklr Display technology, a key feature of Sprinklr's Citizen Experience Management platform, which enables governments and organizations to combat the spread of misinformation and get citizens the critical information they need – 1-to-1 and at scale – through the modern social and messaging channels people use most every day.
Sprinklr Display powers large-screen display walls to help brands, agencies, and governments build powerful ‘Command Centers’ that visualize live data and insights. Sprinklr Display can also power the experience on the web for external consumption.
Learn more about Sprinklr’s Citizen Experience Management platform here: https://www.sprinklr.com/government/
Comments on the News:
“To effectively combat COVID-19, there remains a critical need for verified data from sources people can trust,” said Ragy Thomas, CEO and Founder, Sprinklr. “We’re privileged to support the WHO in that effort, and grateful that the technology we’ve built over the past 10 years is being called upon in this time of need.”
“I thank the WHO team and the Sprinklr team, our pro-bono technology partner, for the development and launch of this platform in such a short time,” said Bernardo Mariano Junior, Director of Digital health and Innovation, WHO. “This is a work in progress, and we will continue to update the platform with new data sets from national and sub-national level, as well as showing data of clinical trials, country-specific public health measures, and other important indicators.”
Helpful Information:
Read the WHO announcement on this news:
View the WHO Coronavirus Disease (COVID-19) Dashboard:
Learn more about the Sprinklr Citizen Experience Management Platform:
About Sprinklr
Sprinklr (@Sprinklr) is the world’s leading Customer & Citizen Experience Management (CXM) platform. We help organizations reach, engage & listen to customers & citizens across 24 social channels, 11 messaging channels and hundreds of millions of forums, blogs, and review sites. Sprinklr is a global company with 25 offices in 16 countries.
About the World Health Organization (WHO)
The World Health Organization (WHO) is building a better, healthier future for people all over the world. Working with 194 Member States, across six regions, and from more than 150 offices, WHO staff are united in a shared commitment to achieve better health for everyone, everywhere. Together we strive to combat diseases – communicable diseases like influenza and HIV, and noncommunicable diseases like cancer and heart disease. We help mothers and children survive and thrive so they can look forward to a healthy old age. We ensure the safety of the air people breathe, the food they eat, the water they drink – and the medicines and vaccines they need.