Sprinklr is trusted by the world's biggest brands
Ensure your customers are always just a text away from you
Provide smart, scalable customer service by meeting your customers on their favorite messaging platform and serve them where they already are.
Delight modern customers who expect answers within 5 minutes of first contact
Provide instant resolutions to customers by being present on their favorite messaging platforms. Answer concurrent chats, send routine updates, gather feedback, and minimize your handling time with Sprinklr Service’s messaging support.
Grab 82% more eyeballs by delivering customer support via SMS
With an open rate of 82%, SMS customer support is your best bet to catch your customers’ attention and send them pertinent support information timely. Use Sprinklr to add SMS accounts in bulk and choose from a host of service providers.
Scale support with messaging bots and save 98% on service costs
Deploy Sprinklr’s conversational chatbots that come with unlimited custom intents to handle your growing support demand. Deliver faster resolutions at scale — all without adding extra agents and supervisors to your team.
Instant resolutions that deliver instant gratification
Leverage Sprinklr’s enterprise-grade features, native integrations, and advanced AI to deliver unmatched customer support on popular messaging platforms.
Configure, personalize, and unify your chat widgets in minutes
Add new messaging platforms and test them in real-time by simply copy-pasting the platform-provided API key into the backend. Migrate your WhatsApp Business account from third-party vendors without losing workflows and customer data.
Use SMS to provide predictive customer service that’s also timely
Choose to convert either all private messages or only engageable messages into tickets so your agents can focus on conversations that warrant a response.
Use omnichannel chatbots for quick conversational support
Use our drag-and-drop builder to build sophisticated chatbots with zero agent training, and start scaling your customer support immediately.
Connect Sprinklr Service with solutions you already use
Get a 360-degree view of your customers by integrating Sprinklr with popular sales, marketing, and automation tools.
Sprinklr powers some of the world’s most customer-obsessed companies
Honda leveraged Sprinklr to deliver unified customer care in a new era of online car sales
“Our goal is to connect authentically with this new generation of car buyers. Having a single workflow across channels — from phone to social media to live chat, chatbot, and voice — enables a true omnichannel contact center.”
Chief of Honda ON
Prada sells, serves, and retains customers with Sprinklr-led digital innovation
“We believe the future of our luxury brands will be defined by the experiences we create for our customers. Sprinklr unifies our multiple brands across in-person and digital channels to serve customers when and where they prefer.”
AkzoNobel UK reduces response times by 80% using Sprinklr’s intuitive care platform
“The quality of our replies has improved. Our agents have more time to find answers and share knowledge via Sprinklr. With shared information, conveniently stored in one platform, the agents can respond more quickly.”
Social Media Manager
Offer customer support on more messaging channels than ever
WhatsApp Customer Service
View and respond to customer queries on your WhatsApp Business account from the Care Console.
Live Chat Customer Service
Extend instant support right from your website or app and build happier stronger customer relationships.
Apple Business Customer Service
Resolve customer issues and complete transactions on any Apple device via iMessage anytime, anywhere.
Integrate your brand’s Telegram account to manage and answer queries easily on chat.
SMS Customer Support
Deliver proactive updates and follow-ups about customer issues via SMS from Sprinklr Service.
Deploy brand-compliant, multichannel chatbots and provide quick and personalized responses 24/7.