FIRST CONTACT RESOLUTION
Make customers happier by solving their problems faster with first contact resolution.
Eliminate escalations and make customers happier by resolving their issues the first time they reach out — not just the first time they call — with Sprinklr Service. Automation software, automatic call distribution (ACD), and self-service solutions from Sprinklr give your teams the tools they need to reply and deliver first contact resolution (FCR) rapidly via SMS, chat, voice, social media, traditional, and digital channels.
33%
of customers expect their issues to be resolved within a single interaction.
Microsoft
A Sprinklr tem a confiança das maiores marcas do mundo
Improve FCR by 90%.
Sprinklr’s contact center software leverages AI, automation and agent assist tools to identify issues, route cases to the agents best-suited to resolve the problem, and provide each team member with a full 360-degree view of every customer’s details — so you can solve customer issues faster.
Serve customers 50% faster.
Unify your contact center to serve customers quickly with AI-powered Sprinklr features like automatic call distribution (ACD), conversational interactive voice response (IVR), voice bots, contact center analytics, automated quality, smart routing, and workforce management — all from a single platform that eliminates silos and streamlines workflow.
Boost your profit margin up to 41%.
Eliminate escalations, reduce the burden on agents, and lower costs by delivering proactive care to more customers with Sprinklr Service’s automated workflows, Smart Responses, and self-service solutions like Knowledge Base articles, community forums, chatbots, and Smart Routing.
How can improving first call resolution increase CSAT and lower costs in your contact center?
CSAT drops 45% when customers don’t receive the resolutions they’re seeking at the first point of contact, according to Forbes. How can your contact center deliver the resolutions your customers expect the first time they reach out — and increase your CSAT and support performance in the process?
The answer is Sprinklr Service, built on the world’s only unified customer experience management (Unified-CXM) platform. It analyzes conversation sentiment in real time, surfaces relevant Knowledge Base articles and cases with similar resolutions, automatically routes cases, highlights previous satisfaction scores, and provides Smart Responses so agents can quickly and easily help customers faster on the first try. Sprinklr Service also improves FCR by ensuring your customers can help themselves before contacting your support team with self-service software — leading to faster resolutions, happier customers, and agents who are free to focus on what matters the most.
Improve FCR up to 72% with Sprinklr Service.
Connect with our experts to discuss your goals and use cases to speed up resolutions by solving more customer issues at first contact with Sprinklr.
Retain more customers with proactive care.
Help agents deliver fast, personalized experiences by giving them full context for every customer interaction — with data from multiple internal systems and conversations across 30+ digital and social channels.
Personalize interactions at scale with AI.
Sprinklr AI maximizes each agent’s ability to handle fluctuating caseloads by helping customers get the right support at the right time — leading to faster resolution and reduced time-per-interaction.
Boost brand loyalty with faster resolutions.
Sprinklr’s automation proactively engages with customers to address problems at the right time — before issues turn into visible evidence of a bad customer experience, and your company becomes famous for the wrong reasons.
Como uma solução de central de atendimento unificada ajudou a AzkoNobel UK a reduzir os tempos de resposta em 80%
Ofereça atendimento proativo com uma central de atendimento otimizada
A AzkoNobel UK agora presta atendimento a clientes de 6 marcas e 19 contas diferentes em 6 canais sociais com uma única solução de central de atendimento.
Aumento do engajamento em 172%
Atendendo clientes em todas as etapas de sua jornada, a AzkoNobel UK observou um aumento significativo nas interações, nos sentimentos positivos e até mesmo no alcance orgânico.
Diminuição do tempo médio de resposta em 80%
Com a Sprinklr, o tempo médio de resposta diminuiu de 5h42 para 70min no curto período de um ano, melhorando o sentimento e a satisfação de clientes.
Obtenha o guia essencial de IA para o atendimento a clientes.
Descubra como o listening alimentado por IA nos canais digitais que cada cliente prefere pode ajudar você a obter uma vantagem inicial no atendimento a clientes.
Aprenda como aumentar o desvio de URA por meio de chatbots alimentados por IA, reduzindo o volume de chamadas e os custos com agentes humanos.
Identifique formas de acelerar o tempo de resposta de agentes, detectando a intenção do cliente por meio de IA, e use esses insights para gerar dados úteis e respostas proveitosas.
Ferramentas de monitoramento de redes sociais mais bem avaliadas pela Trust Radius em 2020
“Nas redes sociais, uma experiência negativa do cliente pode se espalhar como fogo ao vento. A Sprinklr permite que você apague o fogo nessas redes antes de se queimar.”
50 principais produtos do G2 para atendimento a cliente
“A única forma de conectar a sua empresa às redes sociais. A Sprinklr tem uma interface simples. Adoro!”
Obrigado por entrar em contato conosco.
Um representante da Sprinklr entrará em contato com você em breve.
Fale conosco hoje mesmo para agendar uma demonstração personalizada para atender às necessidades e casos de uso específicos da sua organização. Descubra como o Sprinklr Service cria melhores experiências para o cliente em todos os pontos de contato, em todos os canais.
Solicite uma demonstração
Bem-vindo(a) de volta, [name]
Você não precisa preencher mais nada, está tudo certo.