A valuable – and underused – source of insights.
Rating and review pages help brands understand how consumers really feel about them. Aside from highlighting positive customer quotes, however, businesses typically don’t make full use of the valuable insights these pages provide. To compete today, brands must do away with disparate tools and reporting systems, take their analysis beyond the anecdotal level, and fully harness the trusted voice of their customers.
Generate better insights to drive superior customer experience.
With Sprinklr Shopper Ratings & Reviews, your brand can see reviews in the context of other social media activity, allowing you to better understand customer sentiment across the digital landscape. Use seamless data integration and a consistent management experience across teams and channels to lower costs and reduce complexity. And above all, generate insights that can help you improve the customer experience across all touch points.
“Sprinklr gives us a single view of our customers. It helps us understand what our customers are saying, not only on social but across the web. These insights reveal where we need to focus our resources, to make sure we can be there for our customers when they need help.”
“We chose to work with Sprinklr because their company vision mirrors our own, and we’re on the same page when it comes to making everything about the customer. With Sprinklr, it wasn’t technology focused—it was customer focused, and that’s the key to the whole thing.”
“ [The] Global Social Media Team offers 24/7 support, both listening to and engaging with the voice of our customers. Our guests appreciate our quick response time and personalized interactions for their travel needs, which encourages [guests] to utilize our social channels and share their positive experiences as a result.”
“By layering Benchmarking on top of Listening, we’ve developed a powerful brand health engine, it allows us to get to the heart of trends and shed light on insights that are otherwise hard to unpack.”
“Sprinklr has been a great platform for both our marketing and social care teams,allowing us to really collaborate on improving our customers’ experiences.”
“Our decision with assessing the final two came down to the platforms. Sprinklr has a clean look and feel while the other platforms still felt clunky.”
“Over the past year it felt like audience growth had plateaued and we were having trouble moving the needle. And that’s when I heard about what Sprinklr Audience had to offer. It allows us to reach a fresh audience, which was exactly what we were looking for.”
“We chose Sprinklr for its extensive reporting and management capabilities in order to gain insight into the social activity of our multiple brands and products.”
“I didn’t have to configure anything. It was hassle-free. With other tools, I would’ve spent a lot more time configuring, modifying, and pulling levers myself, which is something I do not have time for with events at this scale.”
“By fully leveraging Sprinklr’s measurement and listening framework to match our global needs, and finally incorporating our own booking and revenue data, we have filled in all the puzzle pieces. We can quickly learn what impacts different aspects of the customer experience and travel purchases on social.”
Unified experience for them. Unified management for you.
- Monitor ratings, reviews, comments, and replies in Sprinklr dashboards and analyze those insights within the context of other social data.
- Establish benchmarks for engagement rates, consumer sentiment, conversion rate, and other key metrics – all of which are easily tracked and integrated into reporting.
- Engage customers in their channel of choice and enrich their experience by providing relevant content across touch points.
- Maintain responsive customer care while planning, sourcing, and publishing campaigns.
- Set up intelligent, automated case management, including profiling and segmentation.