Drive sales and comfortable experiences on LiveChatUpgrade your livechat with video-selling and dark mode interface.
Enable customers with live shopping across websites and appsEmpower agents to curate a personalized shopping experience by adding relevant products to the customer's cart in real-time. Leverage advanced capabilities such as product search, voucher suggestions and cart creation, to boost sales through video calls.
Enhance user experience with a dark-mode interfaceAdapt live chat with your website dark mode design to enhance readability and accessibility while crafting a visually captivating impression through a sleek and modern aesthetic. Maintain visual harmony across elements like chat, widgets, and templates.
Augment configuration workflows with Sprinklr AI+Leverage LLM and Generative AI in Conversational AI and Quality Management.
Simplify your bot development processNo more rigid decision trees. Harness the power of LLM and Generative AI to enhance your virtual assistants. Create dynamic dialog flows effortlessly by defining functions, goals, and skills. Craft context-specific, human conversations with ease.
AI+ QUALITY & COMPLIANCE PARAMETER BUILDER
Elevate quality monitoring automation to the next levelAuto-create and configure parameters for quality scoring without external support. Access existing models and forge new parameters seamlessly. Empower users with unmatched control to craft and adjust AI scoring.
Simplified Workforce Management for SupervisorsEnable real-time agent adherence insights and shift bidding preferences to operate at optimum.
REAL-TIME AGENT ADHERENCE
Empower supervisors with live updates on agent adherenceLeverage a user-friendly view to identify non-compliance of schedule in real-time. Maintain SLAs by ensuring agent adherence across log-in, logout, breaks and meetings. NOTE: This feature will be made available as a part of the 18.8.1 patch release.
Construct optimal schedules considering agent preferencesOffer early access to upcoming shifts for agents to share preferences. Craft schedules using performance rankings to prevent conflicts and drive efficiency.
Improve productivity on outbound campaignsLeverage the new features powered by automation on Voice and Social.
Outbound Campaign Monitoring
Answering Machine Detection
Omni-channel After Case Work
Dive into a holistic campaign monitoring experience
Monitor detailed aspect of the campaigns with surface level insights on all the campaigns across 20+ real-time metrics. Assess individual campaign performance with intuitive tabular or tile report views.
Discover case highlights and creation of intents with Conversational Analytics 2.0
A sneak-peek into case details and agent resolution.
NOISE AND LOUDNESS
AI powered indicators to detect clamor and high-pitches in customer and agent speech.
Contact drivers are highlighted & AI model is trained to detect unidentified drivers.
Gain the ability to ‘act in the moment’ with AI-powered Insights HubEliminate manual analysis of reports. Leverage AI powered suggestions for optimal actions on conversational intelligence dashboards like impact analysis, top trends and more.
Leverage improved actionability, upgraded channel coverage and workflow improvementsEnhancements include upgraded Insights Assistant, ability to see summary of conversations associated with aggregated data points, expanded coverage for China and more.
Understand Root Cause and get recommended actions with an improved Insights AssistantUnderstand spikes or drops in a metric, along with the root cause and recommended next steps/actions.
Get to insights faster with the Drill-down SummarizerGet a summary of all conversations associated with a data point while drilling down and avoid having to read each message. Note: This capability will be available as a part of the 18.8.1 patch release.
Customize the data you see with advanced filtering
Users now have more control over the data they see on their dashboards. User will be able to easily navigate between the filters and apply them to refine the analysis.
Leverage expanded source coverage to get Insights from China
Extract insights from a comprehensive repository of user generated content across apps like Sina Weibo, Xiaohongshu and Kuaishou.
Simplify querying with entity Operator in topic builder
Eliminate the need for long and complex queries, making it easier to define accurate queries. Efficiently filter out spam and capture only relevant conversations.
Create more engaging content with Generative AI and reach a wider audience through new channels.Sprinklr Marketing’s latest updates bring you more efficiency in campaign planning and content creation, and unlocks more ways to deliver your content to your audience.
Create engaging ad content faster and at scaleLeverage Sprinklr AI+ integrations to generate compelling ad copies and carousel stories , improve and modify the quality of your content with custom prompts, allowing you to change the tone, audience of your content.
Content localization just got easier than ever beforeReword existing content to elongate, shorten or rephrase based on your requirement. Translate any copy or phrase instantly, by simply choosing the desired language.
Streamline UTM tracking for non-social content
Leverage customized UTM forms, create UTM links effortlessly and easily manage all UTMs for non-social content published from anywhere — all of this within the Sprinklr platform.
Improve engagement with Google Discovery Ads
Now publish, edit, configure, optimize, and monitor your Google Discovery Ads from within Sprinklr — give your audience an engaging and user-friendly native ad experience within your audience's feed.
Reach the right audiences with Reddit Ads
Expand your advertising strategy with Reddit Ads Publishing now integrated into Sprinklr. Leverage subreddits and demographic groups to reach the right audience for your brand.