NEW AT SPRINKLR
Check out our Summer '24 Release
More channel-specific enhancements, so you can deliver great experiences where they matter. Updates that streamline workflows and improve usability. Better insights and ways to share them. And of course, more AI-powered innovation all around. Unpack Sprinklr’s 19.8 Summer '24 Release with us.
Sprinklr Service
INTERACTIVE ENGAGEMENTS IN LIVE CHAT
Upgrade live chat experience with engaging features
Within Sprinklr Live Chat, users can now share location, respond with emojis and get faster response from bots with real-time streaming of messages.
Encourage Active Participation on Your Community
COMMUNITY PRODUCT CATALOG
Showcase products within community to boost engagement
Brands can now showcase their products within their community. This enables members to attach products to their posts, view detailed product information, and interact directly with brands. This feature helps brands to track product engagement and popularity.
IDEAS LAB
Gather Member Feedback Efficiently
Allow members to give feedback on brand offerings and services. Gauge members' interests, prioritize work based on suggestions, and transparently showcase which pieces of feedback are being implemented, keeping members informed about their contributions.
ENHACEMENTS IN WHATSAPP CHANNEL
Leverage WhatsApp Templates from Sprinklr
Simplify conversations, boost engagement levels and drive conversions on WhatsApp with templates. Brands can use carousels, icebreakers, commands, limited time offers and zero-tap authentication templates across all Sprinklr publishing avenues and track customer engagement using Template Analytics.
SELF-SERVICE AI MODEL MANAGEMENT
Empower your users with self-serve capabilities on AI+ studio and AI-QM Builder
Teams can now manage AI models and deployments seamlessly. This enhancement supports Sprinklr LLMs, BYOKs, and BYOMs for ultimate flexibility. Fine-tune, test, and optimize within one platform.
Easily add, update, or remove agent quality models. Integrate smoothly with AI+ Studio for efficient and aligned operations.
UNIFIED AGENT INSIGHTS
Enable Supervisor decision-making with Unified Agent Insights
Empower your supervisors with a holistic view of agent performance and tasks. Access & take actions on comprehensive performance metrics and KPIs, audit agent activity, assignment settings, scheduled tasks, agent skills, ongoing cases and staffing management at single place to improve your service center efficiency.
Enhancements in Voice
SPRINKLR CTI ADAPTER FOR SALESFORCE
Bring the power of Sprinklr CTI to Salesforce Service Cloud
The newly updated Sprinklr Service CTI makes it easy to use Salesforce Service Cloud with Sprinklr Voice Connector to deliver engaging service with lower cost at any scale. Sprinklr Service CTI is cloud-based and can be set up seamlessly on existing Salesforce contact center.
IVR PROMPT BULK UPDATE
Effortlessly manage IVR prompts with bulk import and export
Export prompts to a spreadsheet for easy verification, then update multiple prompts and languages simultaneously. Import new prompts with a sample file, ensuring accuracy and consistency across all IVRs while reducing manual effort and errors.
Sprinklr Insights
Transform the way you manage customer feedback with Sprinklr Surveys!
Design stylish surveys, distribute them across channels, and leverage AI-powered actionable insights to run effective CFM programs.
OMNICHANNEL SURVEY DISTRIBUTION
Reach customers on their preferred channels to collect feedback
Distribute your surveys via customer-preferred channels like Email, WhatsApp, SMS, receipt-based, QR, and social media, and reduce drop-offs with a conversational survey experience.
Leverage real-time data from external systems like POS to deliver timely surveys, and optimize recipient targeting with quarantine rules, sampling, and quota controls.
Configure surveys end-to-end across channels effortlessly with ready-to-use distribution templates, piped text, simplified distribution workflows, and more.
WEBSITE & IN-APP SURVEYS
Gather feedback on your digital platforms at critical points in the user journey
Deploy surveys on digital platforms using over 30 predefined conditions, such as browsing behavior, profile data, and session length, or create custom triggers for targeted feedback.
Explore our library of pre-built creatives, including pop-ups, feedback buttons, and micro surveys, or tailor your custom designs to meet brand requirements.
Install the embed code or SDK on your websites and mobile apps once, and effortlessly manage all survey-related tasks, including creative updates and trigger settings, directly from Sprinklr.
SURVEY STYLING & RICH MEDIA
Create a Modern Survey Experience for your customers
Craft engaging surveys by including images and videos alongside survey questions in various orientations.
Simplify the experience by showing one question per page with the new presentation mode and create a smooth survey flow with transitions.
Choose from our finely tuned out-of-the-box styling themes or customize the styling to align with your brand guidelines.
ADVANCED SURVEY ANALYTICS
Effortlessly extract actionable insights from survey data
Identify drivers of customer sentiment, uncover emerging themes and get automated insights from survey responses. Collaborate on these insights to drive actionable outcomes.
View survey results quickly through a user-friendly feed, offering multiple visualizations for question-level insights. Use filters and drill-down features to explore specific data points.
Conduct in-depth statistical analyses, including automated correlation and regression analysis on both survey and operational data to identify key drivers of customer experience.
Sprinklr Marketing
PRODUCT-LED VIDEOS FOR META
Enable high-quality video production at scale
Advertising teams can now boost ad performance on Meta using product videos. Enrich your Dynamic Product Ads – personalized ads shown based on audience interest and information – with video assets for each product in your catalog and target your audiences across Meta placements.
Start by creating a Dynamic Video Template using Adobe After Effects. Configure the information for the product sets that you want to create videos for. Apply the dynamic video template to these product sets, review and approve. The rendered product videos can be directly used in ads via Sprinklr ad composer or ad manager workflows.
AUTOMATED QA CHECKLIST
Streamline campaign QA and approvals
Sprinklr's latest release saves advertisers time by automating the QA process, integrating approval workflows and flagging lapses that occur while composing campaigns.
The automated QA checklist now supports a comprehensive set of fields that are important to each brand and their business objectives. Checklists are applied and adherence is tracked automatically, preventing off-brand advertising. The capability also provides automated reporting of checklist success, insights that can help speed up campaign go-live, as well as an automated summary of oversights in campaign creation.
GOOGLE DRIVE INTEGRATION
File management, now made easy
Users can now integrate Sprinklr with Google Drive to attach files directly to campaigns, sub-campaigns, messages, requests, and projects. Files are linked directly from Google Drive, reducing duplication and allowing seamless collaboration without having to store multiple copies of files within Sprinklr.
Sprinklr Social
FACEBOOK SPLIT TESTING
Boost engagement on Facebook with robust A/B testing
Social media managers on Sprinklr can now test multiple post variants with different audience segments and publish the variant with the highest engagement metric.
Users can create multiple variants by changing parameters such as media format, thumbnail image, post title or description, and select the winning metric such as number of plays, impressions, clicks or average time watched. Once the test is completed, the winning variant gets published to the entire audience.
NOTE: Updates to this feature will be completed by the 19.8.1 patch release.
AUTOMATED NEWSLETTERS
Share valuable content with Sprinklr Distributed users through newsletters
With Sprinklr's new Automated Newsletters feature admins can regularly send shareable content, organizational news and tips to drive platform adoption and maintain an active communication channel. Admins can easily create and manage newsletter templates, select specific recipients, and include personalized data for each user.
What to expect from Sprinklr Social in upcoming releases
INFLUENCER MARKETING
Power influencer marketing at scale with AI
Discover, onboard, manage and monitor influencers with Sprinklr's comprehensive AI-driven solution.
Easily find influencers relevant to your brand, seamlessly onboard them into your campaign workflows, and manage every aspect of your influencer marketing initiatives. Effectively measure performance and maximize ROI. All powered by Sprinklr's advanced AI.
Stay tuned for a comprehensive solution designed to elevate your brand's reach and engagement, transforming how you leverage influencers.
Unified CXM Platform
GOOGLE DRIVE DAM INTEGRATION
Drive organizational productivity with simplified workflows
Seamless integration with Google Drive eliminates the need to switch between platforms. Content marketers and social media managers can now access their entire content library available in Google Drive directly within Sprinklr, allowing them to dedicate more time to creative and strategic work.
SOAP API EXTENSION AND AUTOMATED GROOVY GENERATOR
API integration, now made effortless, agile and accessible
Users can now seamlessly integrate SOAP APIs as extensions directly within the UI, eliminating the need for custom development. The generation of Groovy request adapter scripts is now automated through AI, saving several hours of time and eliminating dependency on developers with specialized Groovy scripting expertise.
Cross-Product Features
REAL-TIME CONTACT CENTER MONITORING
Leverage visual cues for smooth KPI monitoring
Supervisors can now set up visual cues for their contact center KPIs to ensure effective real-time monitoring. Configure rules to associate icons with agent activity — currently on call, busy, unavailable — and to visually highlight anomalies. Visual cues can also be used to enhance bar, column, line, and bubble charts with customizable colors and axis labels. With visual cues, supervisors can easily track real-time contact center status, enabling better decision-making.
Usability updates in Displays and Presentations
Ensure consistent branding across data stories
Power consistent brand identity with dynamic style kits—no manual editing for colors, fonts, or other attributes. The comprehensive WYSIWYG editor allows users to set brand guidelines that automatically update across all active displays and presentations.
Make layout adjustments faster
Easily set up and move multiple widgets simultaneously with the command (or control) key, reducing setup time. Perform copy/cut/paste on widget groups and use the new alignment options to align and distribute multiple widgets together effortlessly.
Simplify formatting and save time
Speed up widget setup by scaling design formatting across widgets without having to apply attributes individually. Copy formatting from one widget and apply it to others, ensuring consistency and saving time while building storyboards and presentations.
Check out our Summer '24 Release