CONTACT CENTRE AUTOMATION SOFTWARE
Want to resolve customer
issues on first contact?
Start with the right contact
centre automation software.
When customers have questions or concerns, your team needs to be ready to respond – the first time they ask. Sprinklr Modern Care automates contact centre workflows and processes at an enterprise scale, giving your team a single, streamlined way to solve challenges faster across the 30+ digital channels that your customers prefer.
of the top customer service and support leaders say that automating customer service processes is a top priority in 2021.
Sprinklr is trusted by the world's biggest brands
Improve first contact resolution by up to 90%.
Sprinklr’s Contact Centre Automation software routes cases to the agents best suited to resolve them quickly – while dramatically reducing the time agents spend discovering the context of each case.
Reduce agent handle time – at scale.
Sprinklr AI maximises each agent’s ability to handle fluctuating caseloads with better access to information and workflows – leading to faster resolution and reduced time-per-interaction.
Increase customer satisfaction by up to 19%.
Consumers expect brands to deal with problems fast – and treat them as an audience of one. Modern Care speeds resolution by solving more customer issues on first contact. The result? Happier customers.
Why is contact centre automation software so crucial to effective customer service?
Most global brands have different agent teams with specialised skills and expertise in supporting customer engagements. But without intelligent contact centre automation software, agents are forced to manually triage and route tickets – which leads to strained resources and frustrated customers.
That’s why many industry leaders are turning to a modern contact centre solution built on the world’s first unified customer experience management (Unified-CXM) platform. By leveraging advanced AI-powered automation across more than 30 digital and social channels, teams can automatically identify customer issues – then turn them into cases that are prioritised and intelligently routed to the right agent. On the first touch. Every time.
Scale your operations and improve customer experiences across more than 30 channels with Sprinklr Modern Care.
Connect with our experts to discuss your contact centre automation strategy and key use cases.
Use advanced AI to identify intent – and solve customer problems 30% faster.
With AI-powered Intuition Moderation, Sprinklr automatically classifies messages across more than 30 channels as non-engageable or engageable – so your agents can focus exclusively on the conversations worth having, and valuable upselling and cross-selling opportunities are routed for swift response.
Reduce repeat calls by 40% by matching the personality of agents and customers.
Optimise assignment logic by routing cases to the right agent based on skills, capacity, availability, priority and previous interactions – so customers can enjoy quicker and more meaningful responses.
Help agents do more – and do it more quickly – with advanced workflow automation
Sprinklr’s AI-powered Rule Engine classifies, prioritises and tags messages based on keywords, influencer score, issue type, sentiment and more – saving your agents time and effort.
How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.
Offering proactive support with a streamlined care centre
AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.
Increasing engagement by 172%
By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.
Decreasing average response times by 80%
Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.
Get the Essential Guide to AI for Customer Service.
Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.
Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.
Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.
Trust Radius 2020 Top Rated Social Media Monitoring Tools
'With social media, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'
G2 Top 50 Products for Customer Service
'The only way for your business to connect on social media. Sprinklr has a simple interface. Love it!'
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Unify your contact centre to make your customers happier and empower your team.
Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.
Manage customer service across 30+ digital and voice channels from one unified platform
Scale your capabilities while reducing costs with Conversational AI and self-service solutions
Reduce overall handle times and boost agent productivity using AI-driven insights and assistance
Optimize your operations with automated speech and text analytics
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