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CUSTOMER SERVICE EMAIL MANAGEMENT SOFTWARE

Over 300B emails are sent every day. Is your email customer support designed to keep up?

channel. Modern Care’s customer service email management software uses the industry’s most sophisticated AI engine to help you manage this volume by automatically categorizing and routing service requests from multiple incoming email accounts into a single agent screen — so your team can deliver the quick responses customers expect.

Cost savings of 25%

reported by the 49% of businesses leveraging online communities.

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Feature - Care - Email customer support - Over 300B emails are sent every day.
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Improve your response time by 75%.

Modern Care’s email management for customer service simplifies tasks by bundling all relevant messages into cases that agents can easily navigate, while using quick macros and smart responses to increase resolution speed.

Lift CSAT scores 200+% in less than a year.

Sprinklr AI provides real-time customer satisfaction scores and measures the impact of agents on email customer satisfaction — so you can identify model agents and design coaching for those who need help.

Turn email customer service into an upsell opportunity.

Existing customers are 60-70% more likely to buy from you again. Sprinklr’s AI engine helps you capitalize on this by suggesting personalized offers that agents can share during email conversations with customers.

Why is customer service email management software a critical part of delivering the seamless cross-channel experiences 90% of customers expect?

Email is the most popular digital channel for customer service. Incoming messages must be handled promptly and effectively — but treating email as a stand-alone channel leads to disconnected, disjointed customer experiences. 

Sprinklr Modern Care helps enterprises deliver a seamless experience by bringing email customer support together with all other digital service channels on the world’s only unified customer experience management (Unified-CXM) platform. Using the industry’s most advanced AI engine, Modern Care gives agents full visibility into data from customer interactions on all channels on a single agent dashboard, creating a 360° view that empowers them to deliver great service — and reduce unnecessary friction.

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Customer interactions are projected to grow by 40%. Keep up on email — and all digital channels — with Modern Care.

Connect with our experts to discuss your use cases and map out how Unified-CXM can help you achieve service goals across all of your customers’ preferred channels.

Simplify case management with the industry’s most sophisticated AI engine.

Simplify case management with the industry’s most sophisticated AI engine.  blade-6 img-1 (2)

Sprinklr AI analyzes email content at scale to identify messages that need replies — then sorts them into categories and routes them to the appropriate team.

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Empower agents to provide better responses every time.

Empower agents to provide better responses every time. blade-6 img-2 (2)

Help agents resolve customer issues faster with smart responses and smart assist, which suggest responses and recommend similar cases, knowledge base articles, and guided workflows.

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Improve CSAT by up to 200%. In just one year.

Improve CSAT by up to 200%. In just one year. blade-3 icon-3

Sprinklr AI proactively identifies unhappy customers and forecasts customer satisfaction scores — giving agents the insights they need to make adjustments and provide more effective interactions.

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How a unified contact centre solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care centre

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels – all from a single contact centre solution.

Increasing engagement by 172%

By supporting customers along every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment and even earned reach.

Decreasing average response times by 80%

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes – all in a single year, leading to improved sentiment and happier customers.

Get the Essential Guide to AI for Customer Service.

  • Discover how AI-powered listening on the digital channels that your customers prefer can help you get a head start on customer care.

  • Find out how to power IVR deflection via AI-powered chatbots, reducing your call volume and live agent costs.

  • Identify ways to accelerate agent response time by detecting customer intent via AI – and use those insights to generate helpful data and winning responses.

The Essential Guide to AI for Customer Service eBook on tablet display
Trust Radius 2020 Top Rated Social Media Monitoring Tools

'With social media, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burnt.'

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'The only way for your business to connect on social media. Sprinklr has a simple interface. Love it!'

Thank you for contacting us.

A Sprinklr representative will be in touch with you shortly.

Unify your contact centre to make your customers happier and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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