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LOCATION INSIGHTS

Customers with great past experiences spend 140% more. Where can you find them – and take action?

Discover what brings customers back – or drives them away – at a local, regional or even global level with real-time Location Insights that spotlight how customers feel when they meet your brand face-to-face.

93%

of consumers check reviews before they buy.

BrightLocal

Feature - Research - Customers with great past experiences spend 140% more. Where can you find them — and take action?
Sprinklr is trusted by the world's biggest brands
Albertsons
BurgerKing
Walgreens
MGM Resorts
Citi
Drive results from insights faster – and save up to 104 working days.

No need for manual data collection and analysis. Sprinklr AI captures the voice of your customers across more than 30 digital channels and hundreds of review sites in real time – then transforms it into actionable insights that fuel collaboration and sales across your organisation.

Improve CX with insights from more than 20 location-specific data sources.

Location Insights offers brands a 360° view into how customers feel about their experiences at a local, regional or global level – and can quickly help them identify opportunities to increase customer satisfaction.

Connect Location Insights to brand experiences.

Sprinklr enriches customer feedback with industry-specific AI models to create an Experience Score for all experience-related factors – enabling you to compare scores across discrete segments or the entirety of your offline footprint and benchmark it against competitors.

How can Location Insights drive 9% top-line growth by enhancing customer experiences?

Revenues increase by 5–9% when your online rating increases by one star. How can you spotlight the factors that influence customer reviews and ratings  – including how they vary by location on local, regional and even global scales – and get the insights you need to improve in-person CX with pinpoint precision?

Start with deep analytics based on industry-specific categories, powered by the only unified customer experience management (Unified-CXM) platform. Sprinklr Modern Research takes the guesswork out of strategy optimisation by helping brands listen, learn and act on customer feedback across the digital world, including review sites like Yelp and Tripadvisor. Discover why customers feel the way they do, activate operational improvements that build loyalty and brand love, and monitor competitors to identify opportunities to get ahead of the market – from individual locations to your entire global brand.

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Delight your customers with business-critical insights from more than 20 location-specific channels.

Connect with our experts to discuss your goals and use cases, and explore how you can:

Listen to customer feedback in real time across more than 20 location-specific channels

Go beyond star ratings to uncover insights that improve customer experiences and increase top-line growth

Optimise cross-functional collaboration by providing insights to operational teams in sales, marketing, customer service and beyond

Understand and engage with customers – and reduce response times by up to 70%

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Industry-specific, AI-powered Natural Language Processing (NLP) from Sprinklr identifies the topics that matter most to customers across the globe and how they feel about them – creating opportunities to increase customer satisfaction in real time. 

Capture location-based insights from data across more than 30 channels in nine different languages.

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Sprinklr gathers feedback from more than 500 review domains, survey integrations and over 30 digital channels – including review sites and social media – to help you understand exactly how customers worldwide feel when they interact with your product in the real world.

Deliver the consistent experience that 75% of customers expect everywhere they encounter your brand, both online and offline.

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Build and share tailored, on-brand reports that let everyone from Operations to Marketing to the C-suite drill down into customer experience analytics – and capitalise on actionable insights that fuel nimble, strategic improvements.

Drybar Logo

How the blow-dry salon pioneer increased customer experience scores by 58.5% across all locations.

Analysing data from 135 Drybar locations

With locations across the US, Drybar was challenged to monitor and engage on all of the channels where customers discussed its brand, products and locations.

Tracking customer sentiment in less time to save over 104 work days

Sprinklr Location Insights gave Drybar one unified system of record to capture real-time insights across modern social channels and public, review-based data sources.

Creating better experiences

Sprinklr helped Drybar transform unstructured data into actionable insights that drove engagement strategies which enhanced customer experiences throughout the US.

Sprinklr named a leader in The Forrester Wave™ – Social Listening Platforms, Q4 2020

Recognised again by Forrester Research as a leader in Social Listening, Sprinklr Listening covers the broadest range of social networks and messaging platforms and taps into millions of publicly available news and review sites, forums and blogs.

Read the report
'Sprinklr good for large companies'

 ‘At our company, we manage multiple channels across several US states, and each channel has a unique audience and voice. Sprinklr makes social media management and tracking metrics easy.'

– Review on G2

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