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Social Engagement & Sales

Your customers are online. Everywhere. If you’re not, it’s costing you.

Every day, your customers are active on a huge range of channels, including social, chat, and messaging. If you’re not present and engaging with them across all of these experiences… it’s killing your reputation and your bottom line.

71%

Of consumers who have a positive brand experience on social media are likely to recommend that brand to friends and family

Oberlo, 2020

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Sprinklr is trusted by the world's biggest brands
Sonos
Marriot
HP
sap

What if engaging customers online at scale was easy?

It is. With Social Engagement & Sales, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.

Help social media managers achieve more with AI.

Empower your SM team with integrated social listening, AI-based conversation suggestions, and integrated bots across 35+ digital channels — and watch productivity soar.

Change social from a conversation to a revenue driver.

Fact: Social is now the preferred business contact channel. Use this to your advantage by actively engaging with prospects and customers on all modern channels, including chat and messaging.

Protect your brand’s reputation with enterprise-grade governance.

Eliminate the very real risks of off-brand engagement with a global compliance framework that encompasses approvals, governance rules, and moderation processes.

180%

increase in engagement

73%

reduction in negative sentiment

$700k

in annual retention-driven revenue

Generate more revenue.

Engagement creates more than conversations. Start generating real business opportunities.

Connect with your customers on social messaging channels — then leverage conversations to organically encourage customer adoption of your goods and services.

Learn more

Product - Engagement - Generate more revenue
Product - Engagement - Engage where it matters most

Engage where it matters most.

Empower your teams to stay focused on the conversations that make the biggest impact.

Engage with customers across 35+ social and messaging channels effortlessly — and tap into relevant conversations that don’t directly involve your brand with integrated listening.

Reduce risk.

Make sure your voice is on-brand, your teams are compliant, and you’re in control at all times.

Head off PR crises before they start with full account access control and the ability (when necessary) to instantly and automatically stop publishing across channels.

Product - Engagement - Reduce risk
msft-logo

How the Office and 365 team learned to work smarter, safer, and more profitably.

Driving revenue with social

With Social Engagement & Sales, Microsoft was able to engage with customers 30% faster — and identify future brand advocates.

Saving time with automation

By replacing multiple point solutions with Sprinklr’s AI-powered social media automation software, Microsoft’s social media managers were able to triage messages with 95% accuracy — and engage with more customers faster.

Mitigating risk at scale

Sprinklr helped Microsoft connect at scale with individual customers - across 80 different brands and 1,800 social accounts - while maintaining the brand’s strong reputation throughout.

Social Engagement & Sales is one of G2’s Top 50 Products for Marketers

Sprinklr was named one of the top 50 products for marketers in G2’s Best Software Awards 2021.

Read user reviews
Sprinklr Named Leader in The Forrester Wave™ – Social Suites, Q3 2021

Forrester evaluated the 9 providers that matter most in social suites — and Sprinklr was recognized as a Leader, with the highest possible scores for 23 of the criteria.

Unlock the Forrester Wave: Sales Social Engagement Solutions, Q1 2021.

  • Discover why Sprinklr was named a Leader

  • See how we stack up against the top vendors — including the highest possible scores in 28 of the criteria

  • Identify the key differentiators in the space, including AI-enabled personalization, seller orientation, and a unified platform approach — and what the report says about Sprinklr 

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It's time to discover how a unified strategy can help you make customers happier.

Contact us today, and we'll create a customized proposal that addresses your unique business needs.

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