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Reporting & Analytics

Unify actionable, AI-powered insights from more than 30 channels with your own business data.

Generating insights from unstructured data is expensive, time-consuming and nearly impossible if you have to sift through millions of data points and identify anomalies. Sprinklr’s AI-powered Analytics and Reporting Tools (a part of Smart Insights) uncover insights from billions of data points across more than 30 digital channels – and bring them together in well-structured reports that empower your team to make smarter business decisions.

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Sprinklr is trusted by the world's biggest brands
Albertsons
BurgerKing
Walgreens
MGM Resorts
Citi
Get instant results with over 7,500 pre-built queries.

Sprinklr’s extensive query libraries let you listen to and focus on different topics and themes — including brands, products, executives, and industries — without wasting time and effort on setup.

Reduce risk and drive faster results with AI-driven quick insights across more than 60 verticals.

Why spend hours identifying data anomalies or creating brand personas? Leverage Sprinklr’s expertise across verticals to get insights faster and understand your key personas better.

Create a competitive edge with integrated data and reporting.

Bring earned and owned data together in one holistic 360° view. Sprinklr’s data ingestion capabilities allow you to integrate external data with social data – and generate unprecedented value with advanced analytics.

How can advanced analytics and reporting tools transform insights from 500M digital conversations a day into informed action — and faster growth?

The exponential growth of new digital channels is generating incredible volumes of unstructured data. Brands are struggling to keep up, and that’s preventing them from identifying the insights that drive more informed decisions.

But with the right data analytics and reporting tools, you can integrate all this data and insights into your workflows to create a more comprehensive view of your brand, customers, and competition. This unified approach reduces the inconsistency and siloed reporting experiences typical of point solutions — helping you get to the insights you need to make business-critical decisions faster and more effectively than ever.

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Gain visibility into marketing activities across all channels with Sprinklr Unified Marketing Calendar.

Connect with our experts to discuss your specific marketing goals and use cases, and discover how Sprinklr Unified Calendar can help you:

Get visual and social reports on trending customer conversations across more than 30 digital channels in real time.
Reduce time to insights with automated reporting and more than 7,500 pre-built queries.
Collaborate and create a data-driven culture with customised dashboards, data widgets and AI-powered reports.

Analyse data effortlessly at scale – with more than 7,500 pre-configured queries.

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Sprinklr dashboards give you the big picture – allowing you to interpret data, identify opportunities and generate the insights to build smarter business strategies.

Make smarter decisions, faster – with more than 500 customised AI models.

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Sprinklr’s AI-powered Smart Insights helps reveal data anomalies – so you can spend less time digging through dashboards and more time on your business strategies.

Run your data through 8 branches of AI.

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Sprinklr’s flexible architecture allows for a variety of data types – support chat transcripts, customer surveys, internal sales data, stock market performance, in-store feedback and much more – to be ingested at scale securely and with ease.

Collect, communicate, collaborate – and grow.

Streamline the way you share customer data from 30+ digital and social channels.

Translate not just the data, but the insights too – in several languages. Sprinklr’s Reporting and Analytics Tools have the capability to translate them in more than 100 languages, so your teams can track the voice of customers across the globe in one unified 360° view.

Princess Cruises logo white

How one of the world’s largest cruise lines proactively pivoted in a pandemic to save $15,000 in 30 days.

Targeting opportunities to stand out from competitors

Princess Cruises partnered with Sprinklr to create a Benchmarking Dashboard targeting opportunities to re-engage with travellers and re-launch cruises as a trusted option.

Collecting Competitive Intelligence on 12 key brands in real time

Competitive Insights and Benchmarking delivered real-time brand awareness metrics, comparing sentiment and engagement against key competitors and transforming that data into actionable reports for leadership teams.

Saving time and reducing costs in less than one month

By leveraging Sprinklr’s Unified-CXM platform to bring all of this analysis together in one convenient dashboard, Princess Cruises saved time and money – with $15,000 in savings in just 30 days.

3 steps to transform your customer experience with AI-driven insights.

Your customers expect a personalised experience in real time on their preferred digital channels. Find out how to combine listening and AI to turn vast amounts of unstructured customer data into powerful, actionable insights.

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Sprinklr named a leader in The Forrester Wave™ – Social Listening Platforms, Q4 2020

Recognised again by Forrester Research as a leader in Social Listening, Sprinklr Listening covers the broadest range of social networks and messaging platforms and taps into millions of publicly available news and review sites, forums and blogs.

Read the report
'Sprinklr good for large companies'

 ‘At our company, we manage multiple channels across several US states, and each channel has a unique audience and voice. Sprinklr makes social media management and tracking metrics easy.'

– Review on G2

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