Conversation Insights

Transform your brand’s blind spots into critical insights — and new opportunities.

Research analysts can spend weeks sifting through millions of conversations trying to unearth emerging themes or trends. But with Sprinklr’s AI-powered Conversation Insights, you can cut time-to-insight to a couple of hours — by uncovering blind spots that contain valuable insights; clustering conversations into macro themes; and leveraging advanced drill-down capabilities and time-lapse views to reveal a narrative that shows how millions of data points evolve, relate, and impact each other over time.


of executives say AI tools have boosted productivity.

PwC 2021

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Sprinklr is trusted by the world's biggest brands
Unlock hidden insights — and faster growth.

Insights into consumer preferences, perceptions, and emerging trends — which might have eluded you before — provide a window into any new opportunities or imminent brand risks; helping you drive better business decisions.

Create personalized customer experiences with richer insights.

Create more targeted marketing strategies — and drive stronger ROI — by using Conversation Insights to spotlight niche content themes in real time and then leverage them to decide on event sponsorships, brand ambassadors, media plans, and content strategy.

Reduce your time to insight.

With Conversation Insights, customer verbatims that often take weeks to review can now be completed in a couple of hours. Sprinklr also makes it easy to add reports to any existing dashboard, or export or share them to an external link.

95% of businesses say managing unstructured data is a problem. How does conversation intelligence software help?

Every day, millions of consumers are talking about your brand on digital and social channels. That generates massive amounts of unstructured data that can obscure critical insights — making it harder to identify emerging trends and respond quickly to changing consumer behavior.

But with advanced conversation intelligence tools, you can uncover top conversational topics and macro trends among key audiences in real time — and create better customer experiences around these niche content themes. By drawing on fresh insights into consumer preferences and perception, you can optimize messaging and marketing campaigns around crucial trends, and even identify ways to enhance existing products or strategize new ones.

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Uncover blind spots with Sprinklr’s AI-powered Conversation Insights.

Connect with our experts to discuss your goals and explore how you can:

Personalize customer experiences by uncovering previously unknown consumer preferences.

Reduce expensive, time-consuming manual effort in uncovering granular consumer insights.

Extract and leverage rich insights to grow your business.

Reduce time-to-insight with advanced AI clustering.

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Automatically uncover macro conversation themes around a topic, query, or audience — and understand how various themes relate to one another, co-evolve, and become significant over time.

Uncover granular insights and hidden business opportunities.

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Automatically surface key conversation drivers and understand the relationship between various conversation themes — including why conversational paths lead in specific directions.

Sprinklr Named a Leader in The Forrester Wave™: Social Suites, Q3 2021

Sprinklr is recognized as a Leader in Social Suites by Forrester Research, for the ability to deliver “across all social media needs at equal depth — listening, customer service, organic publishing, and advertising — plus some secondary social products like influencer management and employee advocacy.”

Read the report
"Sprinklr Can Do It All"

“We leverage Sprinklr for general listening, benchmarking, and research, and then turn those insights into visualizations through the Display module. We also leverage Presentations to provide real-time updating reports for internal stakeholders. We're able to understand not only what's being said about us, but what our competitors are doing from content performance to their customer response times.”

- Review on TrustRadius

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