Let’s support each other

Community

Communities are a place for your customers to ask questions, get help from experts, and provide valuable feedback to your brand. Answered questions become valuable resources for other customers with that issue in the future. They don’t have to do it alone; let’s support each other.

Modernize customer support

Support communities provide a place to ask questions, get help from experts, and provide valuable feedback to your brand. Answered questions become valuable resources for other customers that run into that issue in the future. That makes communities one of the most efficient and scalable ways to provide customer service. You don’t have to do it alone, let’s support each other.

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Efficient and scalable care

  • Improve the customer care experience, centralize and reduce the cost of service, and improve customer satisfaction by delivering the right answer faster
  • Manage inbound messages and cases, and respond as needed
  • Empower customers to quickly get help from peers and experts

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Get fast feedback

  • Gather product feedback and new feature requests directly from your customers
  • Monitor, moderate, publish, and manage cases directly from Sprinklr
  • Receive input from your customers including product ratings, sentiment, and common issues

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