Communities are a place for your customers to ask questions, get help from experts, and provide valuable feedback to your brand. Answered questions become valuable resources for other customers with that issue in the future. They don’t have to do it alone; let’s support each other.
Modernize customer support
Support communities provide a place to ask questions, get help from experts, and provide valuable feedback to your brand. Answered questions become valuable resources for other customers that run into that issue in the future. That makes communities one of the most efficient and scalable ways to provide customer service. You don’t have to do it alone, let’s support each other.
"Serving our guests remains at the center of everything we do. Sprinklr’s platform is at the heart of that effort. Listening to customers and driving value at every part of the business."
Keri La Ra, Director Global Social Media Strategy
"With Sprinklr, we have so much reporting power."
"With Sprinklr, we can show our social teams, colleagues, and management where we’re seeing success where we have gaps, and how we can apply lessons from one channel or brand to other areas."
"Sprinklr has given us an efficient workflow method, where content can be produced, reviewed, scheduled, and measured all within one shared interface."
"Sprinklr allows us to listen to our viewers, see spikes in conversations, and understand what is driving those conversations so we can engage on a global scale as The Voice airs all over the world."
Bluette Sjardin, VP Online Channels
"Adding the Listening module is shifting our entire approach to social lead gen, from people we already knew about to people we’d never heard of before. That’s not a change in degree, it’s a fundamentally different way of using the platform, one that provides Nimble Storage with a real competitive edge."
Michael Kieran, Senior Manager Social Marketing
"The coolest thing I saw was right when I stepped off the stage and looked at one of the monitors, there was a real-time post of a photo of me. People were sharing more because they saw posts featured in real time. People were nudging each other and saying, ‘Whoa! Hey, look at that!' "
Evan Carroll, Founder
"How would we contextualize the [Art & Writing Awards] show using the students and their participation and their input? It had to be through social media."
Billy DiMichele, VP Creative Development
"When the kids were filling the house at Carnegie Hall and we were rolling the first playlist on the Sprinklr Command Center, kids started to see their content, and that of course, made them want to post more content -- more opportunities to be on the big screen. We met and surpassed our hashtag mention goals."
Morgan Baden, VP Corporate Communications
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