Nominations are reviewed by a panel of judges representing a cross-section of Sprinklr organizations and products as well as industry experts.

CXUnifier Awards

Q: Why should I submit for an award?

The CXUnifier Awards recognize and celebrate the innovative achievements of our customers on our platform and in the customer experience space. These awards are a showcase of the most innovative and impactful customer experiences achieved across 10 categories. For finalists and winners, the opportunity to elevate both your company and personal brands through your award-winning achievements include: Amplification across Sprinklr-owned media platforms, including social channels, blogs, websites and newsletters. Showcase in Sprinklr content, including video interviews, the Meet the CXUnifiers blog series, and customer stories. Speaking opportunities at Sprinklr-sponsored industry events, webinars, and panels. Networking and community-building with other Sprinklr advocacy groups.

Q: Who should submit nominations?

Sprinklr customers around the world are invited to participate in the CXUnifier Awards. Customers may submit nominations directly or may be nominated by a member of their Sprinklr account team. You may submit nominations for as many categories as you’d like. If you are submitting on behalf of a customer, the customer must approve the content of the nomination and must agree to be contacted by Sprinklr.

Q: How do I submit a nomination?

Click the link associated with the award for which you would like to submit a nomination. Answer the questions in the form that appears, and click “submit.” The nomination deadline is 11:59 PM Pacific Time on March 24, 2024.

Q: What happens after I submit?

All nominations submitted by the deadline will be reviewed by the CXUnifier Awards panel of judges, who will evaluate submissions based on the overall quality of the responses with a focus on customer experience, business impact, and the achievements laid out in each award category. We’ll recognize all nominees by email — and honor the 2024 award winners at Sprinklr’s CXUnifiers event in New Orleans on May 7-9, 2024.

CXUnifier Awards

The CXUnifier Awards celebrate outstanding brands and individuals who continuously elevate customer experience and drive positive business outcomes through bold innovation.

Rewards for Winners

Winners will be announced at Sprinklr’s CXUnifiers event in New Orleans in May 2024, where they’ll be honored at a special awards ceremony.
They’ll also enjoy industry-wide recognition and the opportunity to share their success stories with a global audience.

Award Categories

CXUnifier of the Year

Honors an individual or team that has achieved mastery in delivering exceptional customer experiences. This award celebrates commitment to excellence, creativity and effectiveness in shaping impactful customer journeys.

Sprinklr for Good

Recognizes a team using Sprinklr to give back, showcasing technology's potential for positive social impact.

Customer Service Trailblazer

Honors a visionary customer service leader who has pioneered exceptional customer experiences.

AI Luminary

Recognizes outstanding use of AI in customer service to enhance support processes and service excellence for both customers and agents.

Digital Service Visionary

Recognizes a team at the forefront of digital service transformation, using chatbots to boost customer interactions and sales.

Social Media Campaign of the Year

Recognizes an individual or team that has demonstrated outstanding creativity for a winning social media campaign.

Data Dynamo

Recognizes excellence in leveraging data analytics, social listening insights and/or marketing analytics to derive valuable business insights and make informed, data-driven decisions.

Trend Spotter

Recognizes a customer adept at using data analytics to identify and turn market shifts into strategic opportunities.

Meet the Judges

Mila D’Antonio has deep expertise in enterprise customer engagement applications and emerging technology that improves customer interactions and enables personalized, relevant engagements. Read more.

Mila D’Antonio

Principal Analyst, Customer Engagement

At Sprinklr, Scott Harvey optimizes customer operations from pre-sales consulting to post-sales success. Previously, he worked at Stripe, which saw revenue more than double during his tenure, and at ServiceNow, Inc.

Scott Harvey

Chief Customer Officer

Ted Ohr focuses on driving business outcomes and delivering exceptional value to every Sprinklr customer. With over 30 years of experience in custom app development, cloud tech, payments and CX, he's a seasoned expert in digital transformation.

Ted Ohr

SVP, Global Customer Success, Sprinklr

Paul Herman leverages 20+ years of global experience to drive innovation and implement transformative change through digital solutions. He champions passionate individuals committed to customer success.

Paul Herman

SVP, Global Digital Transformation, Sprinklr

With over two decades of experience, Kelly Lang is known for driving transformative change and crafting compelling narratives that inspire action. Prior to Sprinklr, she worked at Cisco, where she held key positions in marketing and executive communications.

Kelly Lang

Head of Global Corporate Communications, Sprinklr

With over 20 years of experience, Lee Odden is a leading voice in social, search and content marketing. He has been recognized by the Wall Street Journal, Forbes, and the Economist for his marketing expertise. As a thought leader with over 130,000 LinkedIn followers, Lee advocates for innovation in B2B marketing.

Lee Odden

Co-Founder, TopRank Marketing

Mila D’Antonio

Principal Analyst, Customer Engagement

Scott Harvey

Chief Customer Officer

READ FULL BIOS

How to be a CXUnifier

Nominating

Customers, partners and Sprinklr account teams may submit nominations. Click the link associated with the award for which you’d like to submit a nomination, and answer the questions in the form that opens. Then click “submit.” Nomination deadline is 11:59 PM Pacific on March 24, 2024.

Judging

Nominations are reviewed by a panel of judges that represent a cross-section of Sprinklr organizations and products as well as industry experts. They will evaluate nominations for each category based on overall quality of the response with a focus on customer experience, business impact, and the achievements laid out in each award category.

Winning

Nominees and winners will be notified of the status of their nominations. We’ll recognize all nominees and honor our 2024 award winners at Sprinklr’s CX Unifiers event in New Orleans, May 7-9, 2024! Stay tuned for more details.

Frequently asked questions

Why should I submit for an award?

Who should submit nominations?

How do I submit a nomination?

Who are the judges?

What happens after I submit?

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CXUnifier Awards

Award Categories

How to be a CXUnifier

Nominating

Judging

Winning

Frequently asked questions

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Ready to learn more about Sprinklr solutions for Marketing Teams?