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CHATBOT SOFTWARE

Reduce costs and make customers happier by automating 80% of digital interactions with chatbot software.

Resolve customer cases at scale and respond almost instantly to every customer who needs help — without burdening your agents or hiring more resources. Sprinklr chatbot software enables your contact center to shift customers from disjointed IVR journeys to cost-effective, near-instant digital support across 30+ channels from a single unified platform, all powered by Sprinklr Intuition™, the most advanced AI engine designed for the enterprise.

40%

of internet users prefer chatbots to virtual agents.

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Sprinklr is trusted by the world's biggest brands
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Increase productivity by 40%.

Free your agents to focus on high value human interactions — not repetitive tasks or frequently asked questions. Sprinklr chatbots are constantly learning while they detect and respond to sentiments, and route customers to self-service channels where they can help themselves.

Cut response times by 21x.

Ensure your customers get the support they deserve with near-instant answers. Chatbots answer your customers the minute they reach out with personalized responses based on customer and industry models — anywhere and any time across 30+ digital channels.

Reduce service costs by 98%.

Scale your customer service with automated chatbots that reduce churn by resolving cases immediately via knowledge base articles and smart replies — and bring your overall contact center costs down to an average $0.10, versus the average $8 cost of human-led interactions.

How are AI chatbot tools driving 3,400% growth in operational savings in the next 4 years?

Despite the fact that most customers prefer support on the digital channels they love, many contact centers still rely on traditional agent-led interactions. How can these organizations cut back on contact center costs — and embrace an alternative for cases that don’t require a human touch? 

The answer: Sprinklr chatbot software, built on the world’s only unified customer experience management (Unified-CXM) platform. Our chatbots give contact centers the capabilities to resolve customer issues instantly without live agents. With AI-powered intent, context, and sentiment recognition delivered in real time, organizations can provide personalized, human-like customer service automatically for routine cases and low-value interactions across the globe and omnichannel touchpoints — and detect when to escalate or route these cases to human agents.

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Boost CSAT and respond faster with Sprinklr chatbot software.

Connect with our experts to discuss how chatbot software and automation can boost your contact center KPIs.

Personalize interactions to make customers happier.

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Transform every interaction with chatbots into a helpful, human-like experience with Sprinklr’s Conversational AI — which recognizes context and customer details, and then fills in the blanks.

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Deliver consistently better experiences with Sprinklr Intuition.

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Maximize your return on chatbot investment by easily deploying them across every channel where your customers interact with each other — and your business.

Become a leader in customer satisfaction.

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Reply faster when customers reach out with Sprinklr chatbots that can handle support cases from end-to-end — and quickly resolve basic questions, refer customers to self-service options, carry out basic tasks, and gather details.

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How a unified contact center solution helped AkzoNobel UK reduce response times by 80%.

Offering proactive support with a streamlined care center.

AkzoNobel UK now provides social customer care for 6 different brands and 19 different accounts across 6 social channels — all from a single contact center solution.

Increasing engagement by 172%.

By supporting customers across every step of their journey, AkzoNobel UK has seen a steep increase in interactions, positive sentiment, and even earned reach.

Decreasing average response times by 80%.

Sprinklr cut their average response time from 5 hours 42 minutes to 70 minutes — all in a single year, leading to improved sentiment and happier customers.

Exclusive study: Modern Care delivers up to 210% ROI.

  • Discover how Sprinklr delivers up to 210% ROI over three years with a payback period of less than 6 months (according to the Forrester Consulting Total Economic Impact™ study commissioned by Sprinklr).

  • Learn how Modern Care can result in $2.1M in cost avoidance via automation and reduced agent interactions on social.

  • Explore how enterprises can achieve 98% answer rates — leading to increased conversions and incremental revenue.

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Trust Radius 2020 Top Rated Social Media Monitoring Tools

“With social, a bad customer experience can spread like wildfire. Sprinklr lets you put out social media fires before you get burned.”

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G2 Top 50 Products for Customer Service

“The only way for your business to connect on social. Sprinklr has a simple interface. Love it!”

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A Sprinklr representative will be in touch with you shortly.

Unify your contact center to delight your customers and empower your team.

Contact us for a custom demo of Sprinklr Modern Care — and learn how it creates better customer experiences at every touchpoint.

  • Manage customer service across 30+ digital and voice channels from one unified platform

  • Scale your capabilities while reducing costs with Conversational AI and self-service solutions

  • Reduce overall handle times and boost agent productivity using AI-driven insights and assistance 

  • Optimize your operations with automated speech and text analytics

Request a demo of Sprinklr Modern Care

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