Sprinklr named a Leader in The Forrester Wave, Social Listening Platforms, Q4 2020.
More than 75 of the world's 100 most valuable brands use Sprinklr to create epic customer experiences. Recognized again by Forrester Research as a Leader in Social Listening, Sprinklr Listening covers the broadest range of social networks and messaging platforms, and taps into millions of publicly available news and review sites, forums, and blogs.
More than 75 of the world's 100 most valuable brands use Sprinklr to create epic customer experiences. Recognized again by Forrester Research as a Leader in Social Listening, Sprinklr Listening covers the broadest range of social networks and messaging platforms, and taps into millions of publicly available news and review sites, forums, and blogs.
Our AI-powered insights analyze what consumers are saying about your products, and spotlights how customer experiences vary across different regions and brand locations - so you can make your customers happier, regardless of where and how they choose to interact with your brand(s):
Go beyond just listening to people talking to you, to listen to people talking about you, about your competitors, and, most importantly, things you care about
Understand feedback around your products and services, and locations to discover unmet needs
Proactively detect and actively manage crises before they become consequential and distribute insights across your organization in all formats and devices
Know that Sprinklr data is uniquely actionable and deeply integrated for point-of-experience decision-making rather than after-the-fact reporting