Sprinklr named a leader in The Forrester Wave, Social Listening Platforms, Q4 2020.
More than 75 of the world's 100 most valuable brands use Sprinklr to create epic customer experiences. Recognised again by Forrester Research as a Leader in Social Listening, Sprinklr Listening covers the broadest range of social networks and messaging platforms and taps into millions of publicly available news and review sites, forums and blogs.
“Sprinklr leverages the power of its social suite to bring social listening to life. Diverging from other vendors in this evaluation, this New York-based vendor stakes its claim as a customer experience management (CXM) solution to deliver a unified front office. Its roots as a prominent social suite have long given Sprinklr additional access to paid, earned, and owned media data.
In contrast, its emphasis on brand customers’ use cases and key verticals are new in its go to market strategy. It is deeply integrated with other Sprinklr modules, such as Care and Engage, to facilitate social customer service and organic publishing workflows. This makes it a highly actionable tool for brand customers that stay within the Sprinklr ecosystem (given it doesn’t integrate with outside social technologies). The pervasive use of machine learning to improve functionality combined with immense user customization across query, dashboards and presentations are strengths…”
The Forrester Wave™
Social Listening Platforms, Q4 2020
What are consumers saying?
Our AI-powered insights analyse what consumers are saying about your products and spotlight how customer experiences vary across different regions and brand locations – so you can keep your customers happy, wherever and however they choose to interact with your brand(s):
Go beyond just listening to people talking to you. Listen to what they say about you, your competitors, and, most importantly, things you care about
Understand feedback on your products, services and locations to identify any unmet needs.
Proactively detect and actively manage crises before they cause damage and distribute insights across your organisation in all formats and devices
Sprinklr data is uniquely actionable and deeply integrated for point-of-experience decision-making rather than after-the-fact reporting