Local Social Platform

​​Increase lead conversion rates up to 2 times with scalable, on-brand campaigns for local teams.

Your customers expect consistent, authentic experiences – everywhere. For teams managing these interactions across multiple locations, staying on-brand across more than 30 social and digital channels can be a challenge. Sprinklr Distributed Local Social helps brands personalise customer experiences at scale by powering collaboration between your corporate team and the edge of your organisation with integrated listening and unified insights. 


of multi-location marketers say that executing scalable, localised digital programmes is a challenge.

Forrester 2020

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Sprinklr is trusted by the world's biggest brands
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Turn social into a revenue driver.

Make sure that location managers never miss an opportunity to amplify your brand voice and proactively engage with leads by capitalising on integrated listening across more than 30 social and messaging channels.

Activate locations as a channel – quickly and cost-effectively.

Tools that fuel personalisation at scale cut marketing and sales costs by up to 20%. Use Sprinklr Distributed Local Social’s AI-driven insights to identify top-performing content – and drive efficient content planning and collaboration between central and local teams.

Protect your brand’s reputation at the local level.

Harness the world’s only unified customer experience management (Unified-CXM) platform – with flexible compliance, customisable permissions and proactive crisis management – to keep all of your messaging on-brand, no matter where it comes from.

How can you help local teams deliver on-brand customer experiences?

In their search for local, relevant information, customers are migrating to digital and social channels. This can present a challenge for distributed teams that need to deliver personalized experiences — while still keeping all messaging, from all sources, on-brand. In fact, 77% of multi-location marketers identify scalable, localized programs as a pain point.

A unified digital marketing platform can help brands tackle this challenge by driving collaboration between central and local teams across 30+ modern channels. How? By giving distributed teams access to dynamic asset templates, integrated listening, and unified insights that enable them to scale and localize content marketing experiences, while also mitigating risk and reducing costs.


Provide personal, on-brand experiences across all locations with Sprinklr Distributed Local Social.

Connect with our experts to discuss your goals and use cases, including:

How to save time and money by scaling marketing strategy around the edge of your organisation through a unified platform.

How to boost customer loyalty and local engagement by personalising customer experiences on more than 30 digital channels.

How to ensure that your local content is best-in-class, consistent and always on-brand.

91% of consumers look for personalised messages and offers. Help local teams deliver.

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Engage with your customers on the channels they already use and love – and unify interactions across all touchpoints to deliver great customer experiences at every turn.

Personalise at scale – and decrease marketing and sales costs by 10–20%.

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Get a holistic view of customer conversations and experience data across channels.

Scaling brand content is a challenge for 31% of marketing leaders. We make it simple.

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Track important KPIs and metrics for all of your campaigns – and leverage integrated listening to stay on top of customer sentiment, issues and potential crises in real time.

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How the global hospitality leader built customer loyalty across more than 1,000 global properties.

Helped more than 700 staff members engage local customers from one unified platform.

Sprinklr’s localised digital marketing enabled local teams to authentically engage with customers – while ensuring that all messaging met Hyatt’s brand standards.

Monitored COVID-19 trends to innovate ahead of changing hospitality needs.

During the pandemic, Hyatt was able to effectively follow and track trends related to travel concerns and manage conversations with customers regarding reservation changes.

Care response time improved by 34% while increasing CSAT.

Sprinklr’s unified platform allowed employees to continuously monitor all brand conversations and meet customers one-to-one on their channel of choice.

Sprinklr named a Leader in The Forrester Wave™: Sales Social Engagement Solutions, Q1 2021

Forrester evaluated the eight most significant providers of sales social engagement solutions and concluded that AI-enabled personalisation, seller orientation and a unified platform approach were the key differentiators.

Sprinklr received the highest possible scores for 28 of the criteria. Get the full report to see how we weigh up against the top vendors.

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Sprinklr Social is one of G2’s Top 50 Products for Marketers

Sprinklr was named one of the Top 50 Products for Marketers in G2’s Best Software Awards 2021.

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Sprinklr named Leader in The Forrester Wave™ – Social Suites, Q3 2021

Forrester evaluated the nine providers that matter most in social suites – and Sprinklr was recognised as a leader, with the highest possible scores for 23 of the criteria.

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