WHAT’S NEW FOR WINTER '23

Check out Sprinklr’s Summer ’22 release.

Discover exciting new features and capabilities across the Sprinklr platform. Learn more about what they are — and how they’ll make your customers happier.

Sprinklr Products Rebranding

In accordance with broader business goals, we’ve rebranded our products, as mentioned below:

Rebranding - 18.2 Winter '23 Release - GIF

Users will see these new names in the product menu in the upcoming few weeks.

In line with these changes, Modern Success will also change to Sprinklr Success.

Sprinklr Service

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

Our SEO-optimised Knowledge Base makes it easier than ever for customers to find the answers they need on their own without costly, time-consuming manual intervention – while AI-powered Smart Comprehend analyses agents’ conversations with customers and automatically presents articles that can help them speed resolutions.

Drive voice-led omni-channel campaigns

Sprinklr Service

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

Our SEO-optimised Knowledge Base makes it easier than ever for customers to find the answers they need on their own without costly, time-consuming manual intervention – while AI-powered Smart Comprehend analyses agents’ conversations with customers and automatically presents articles that can help them speed resolutions.

Easier alerts configuration and better and more comprehensive crisis detection capabilities

Sprinklr Service

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

Our SEO-optimised Knowledge Base makes it easier than ever for customers to find the answers they need on their own without costly, time-consuming manual intervention – while AI-powered Smart Comprehend analyses agents’ conversations with customers and automatically presents articles that can help them speed resolutions.

Enable more efficient QA and ensure compliance

Sprinklr Service

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

With this upgrade, users who have access to Rights Manager on Facebook and YouTube can apply monetization policy while publishing original video content from Sprinklr. This includes an option to define availability of video content across geographies and configure workflows in case matching content is published by other users / accounts on these social media platforms. For YouTube, users can also configure ad settings and placement of ads.

Monetize video content on Facebook and YouTube

Sprinklr Service

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

With the Integration Studio Persona App (beta), explore, set up and manage all integrations, APIs and other extensibility products from a single place.

Manage integrations from a single screen

Sprinklr Service

Promote a self-service-first strategy with Knowledge Base and Guided Workflows.

With the Care Command Center now supporting new CCaaS data sources like voice analytics, empower your teams with deeper KPI reporting. Enhancements to visualization controls have been introduced to ensure promptness and conciseness of real-time monitoring.

Enable real-time visibility into your organization-s customer service KPIs

Security Updates

Maintain the trust and confidence of your customers and stakeholders with newly added security and privacy measures.

Our engineering teams recently implemented additional safeguards to Sprinklr’s reporting export functionality to enhance the security and privacy for you and your customers.

Hyperspace Experience and Standard Persona Apps
  • Privacy
  • Cookie Preferences
  • Modern Slavery Statement
  • Index Egalité
  • Terms