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Retail industry benchmarking report for digital Unified-CXM

Explore how the industry is driving personalised customer experiences – and the metrics and insights that can drive better CX performance.

The retail industry has always faced disruption, and this year was no exception. Faced with both unprecedented challenges to traditional retail models and the continued emergence of digitally native brands, industry leaders pivoted to embrace new ways to engage with customers. 

In this crowded space, how does your company compare? Sprinklr’s first benchmarking report for retail compiles exclusive first- and third-party data to bring you an in-depth analysis of:

• How well retail companies manage the digital experiences of prospects and customers

• Industry leaders’ CX performance across the full breadth of the digital brand–customer relationship 

• Why leading retail companies are implementing unified customer experience management (Unified-CXM) strategies that break down data, organisational and customer management silos