To enable Video call feature, please raise a support ticket with the following details:

• Partner Name

• Partner ID

• Specify the account you prefer for video calls: AWS Chime

Adding AWS Chime account in Sprinklr​

1. From quick search, go to Social Accounts.

2. Click on ‘Add Account’ and search for AWS ​

​

3. Enter your AWS credentials (AWS access key​, AWS secret access key​)

​

4. Verify that your account is added.

Go to social account section again and see if your AWS Chime account is reflecting.

Link Live chat application to AWS Chime account

1. Edit your livechat application and open the ‘Application Configuration’ tab

2. Check the “Enable Video and Audio Call” option and select your AWS Chime account from the drop down list