The FAQ Tool enables your AI Agent to access and deliver answers from training content using Retrieval-Augmented Generation (RAG). This tool is designed to provide accurate, contextual responses to user questions by retrieving relevant knowledge and adapting it into a usable reply.

Steps to Configure the FAQ Tool

Follow the steps below to configure the FAQ Tool in AI Agent Studio.

1. Access the FAQ Tool

• Navigate to AI Agent Studio from the Sprinklr Launchpad.

• Select the AI Agent you want to configure.

• Expand the Build section and open Tools.

• Click + Add Tool and select FAQ Tool from the list.



2. Define Basic Details

• Name: Enter a unique name to identify the tool (for example, Product FAQs or Policy Support FAQs).

• Description: Provide a brief description of the tool’s purpose (for example, Delivers answers to product-related queries from the training dataset).

3. Enter Prompt

• In the Prompt field, specify the input that guides how the FAQ content should be retrieved.

• Example: “Retrieve the most relevant answer for the user’s query about account setup.”

• Prompts should be concise, goal-oriented, and aligned with the intended FAQ source.

4. Add Additional Field

• Use the Additional Field option to enter or select values, or link to a specific resource (such as a dataset, FAQ knowledge base, or category filter).

• This helps refine results and ensures the FAQ tool retrieves answers from the correct source.

5. Adapt Response

• Use the Adapt Response option to enable customization of how the retrieved answer is presented.

• Adapted Response Variable: Enter the variable name where the adapted response will be stored.

• Example: Store the adapted response in a variable like faqResponse for reuse in downstream tasks or workflows.

6. Save Configuration

• Once all details are entered, click Save.

• The FAQ Tool will now be available in the Tools Record Manager and can be integrated into your AI Agent workflows.

Best Practices

• Keep prompts specific to reduce ambiguity in FAQ retrieval.

• Use Additional Fields to narrow down search scope (e.g., filter answers by category such as Billing or Technical Support).

• Always configure an Adapted Response Variable so the AI Agent can reuse or display the retrieved content consistently across different conversation flows.