Add a SangdamTalk Account via Infobip

Updated

38 minutes ago

Sprinklr provides an enhanced KakaoTalk integration through Infobip, supporting both SangdamTalk (KakaoTalk’s two‑way conversational channel) and the Brand Messages API (for marketing campaigns). This unified setup enables brands to manage customer conversations and execute marketing initiatives seamlessly within a single KakaoTalk account in Sprinklr.

This integration consolidates both marketing and conversational messaging into a single KakaoTalk account, eliminating the need for separate configurations. By unifying these capabilities, it provides a streamlined environment where agents can efficiently manage follow‑up interactions while marketing teams execute campaigns seamlessly.

Prerequisites

Before you begin, ensure the following prerequisites are met:

Note: Contact your Account Executive (AE) to ensure an Infobip account is set up before beginning the account addition process in Sprinklr.

Active Infobip Account: You must have an active Infobip account. Sprinklr relies on Infobip’s API infrastructure to send and receive KakaoTalk messages.
Webhook Setup for Message Grabbing: Inbound message handling requires webhook configuration. Work with Infobip to set up the webhook for message grabbing.

Add a SangdamTalk Account

To add a KakaoTalk account in Sprinklr:

1. Click the New Page (+) icon to open the Launchpad.

2. Under Platform Modules > Listen, click Messaging Accounts.

3. On the Accounts page, click Add Account in the top‑right corner.

4. Search for and select KakaoTalk Infobip.

5. In the Add KakaoTalk Infobip Account window, enter the following fields:

Field	Description
Display Name	A user‑friendly name for the KakaoTalk account in Sprinklr.
Infobip Base URL	The base URL for your Infobip account. It is found in the Developer Tools section of the Infobip Console. Note: The URL must start with https://, followed by the link you copied from the Infobip console. So, the Base URL should look like this: https://<your-copied-Infobip-URL>.
App Key	The application key generated in Infobip, used for authentication.
Sangdam Sender Key	The sender key for Sangdam Talk messages, provided by KakaoTalk via Infobip. Note: At least one Sender Key must be added during account creation. The second Sender Key can be added later via Edit Account Details, enabling brands to activate one service first and onboard the other later without recreating the account.
Brand Message Sender Key	The sender key for Brand Messages, provided by KakaoTalk via Infobip.

6. Click Save.

You will be redirected to the Update Account page, where you can make additional changes if needed.

The KakaoTalk account is now added in Sprinklr.

SangdamTalk Template Support

For SangdamTalk, you can create a Button List template from the Digital Asset Management.

Supported Template

SangdamTalk supports the Button List template, which allows up to five buttons to be added.

Steps to Create a Template

Follow these steps to create a Button List template in Digital Asset Management:

1. Click the New Page (+) icon to open the Launchpad.

2. Under Platform Modules > Integrate, select Digital Asset Management.

3. In the top‑right corner, click Create Asset.

4. From the drop‑down, select Templates > Omni Chat Templates.

5. In Basic Details, enter the template name and description.

6. In Asset Specific, select Channel: Kakao. From the Template Type drop‑down, choose Button List (Sangdam).

7. In the Button List section, enter the name and select a URL shortener.

8. Configure buttons. For each button, configure the following fields based on type:

Open Application: Define Android scheme, iOS scheme, fallback URL (Mobile), fallback URL (PC).
Open URL: Enter button name, Mobile URL, and PC URL.
Reply: Enter button name and optional extra field (up to 100 characters).
Reply with Text: Enter button name and predefined text (up to 100 characters).

9. To add more buttons, click Add New Button.

10. Once all buttons are added, configure asset details, properties, and sharing options.

11. Click Save.

The template is now ready to use for SangdamTalk communications.

Care Console – Agent Messaging Support

Agents can send messages only from the same KakaoTalk account on which the inbound message was received. This ensures that all customer interactions remain consistent and tied to the correct account.

Supported Message Formats

Text

Maximum length: 1,000 characters (including spaces)
Language support: Korean and English