Alerts

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Alert Manager FAQs

Get answers to the most asked questions about Alert Manager (Smart Alerts and Custom Volumetric Alerts).FAQsHow is Alert Manager different from the existing Smart Alerts that we have?Alert Manager configures and manages all alerts in one place. It leverages the current Smart Alerts framework coupled

Most Asked Questions About Alert Manager

Knowledge Base Article

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Alerts

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Roles and Permissions

Alert Manager is permission controlled. There are 2 types of roles:View: Users with View permission can view all the alerts that are set up in Alert Manager. Admin: Users with Admin permission can create a new alert or modify existing alerts.To know how to add a new role, see Add a Role.

Knowledge Base Article

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Alerts

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Set up Alerts on Anomalies for posts or account

Additonally, you can set up Custom Volumetric Alerts for Post & Account Insights.Using Account Insights as the module you can filter all your accounts by a dimension then setup alerts on any account that breaches a threshold.Using Post Insights as the module you can filter all your posts by a di

Knowledge Base Article

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Alerts

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Create Reporting Alerts

Sprinklr's Alert Manager allows you to create Smart Alerts and Custom Volumetric Alerts.Smart Alerts: Smart Alerts leverage artificial intelligence to analyze brand conversations and alert your team when changes are detected in mentions, engagement, and other action-worthy trends from your audi

Knowledge Base Article

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Alerts

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Anomalies in the Engagement Dashboard

In order to view the anomalies for the alerts that you create using Alert Manager, you must create an Automatic Alerts column in the Engagement Dashboard with the following details: Name: Name of the Automatic Alerts column.Module: Select Listening, Benchmarking, Location Insights, or Product Insigh

Knowledge Base Article

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Alerts

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Create Reporting Widget Alerts

In this article, we will help you learn how to create Widget level Alerts in Reporting.Sprinklr Reporting allows you to set alerts at the widget level against a particular threshold value to track specific insights and take quick actions. Steps to Set a Reporting Widget AlertClick the New Tab icon.

Widget Alerts

Reporting Widget Alerts

Create Reporting Widget Alerts

Knowledge Base Article

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Alerts

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Reporting on Alerts

Sprinklr provides reporting on alerts using the following metrics and dimensions. Dimensions/MetricsDescriptionAlert NameThis is the name of the alert.Alert Created TimeThis is the time at which the alert is created in Sprinklr.Alert ModuleThis is the module for which the alert is created. Alerts Co

Knowledge Base Article

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Alerts

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