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Add a Schedule Skill

OverviewThe Schedule Skill enables the AI Agent to automatically schedule and send messages at designated times or intervals, improving user engagement and communication. This feature allows the AI Agent to deliver messages without manual input, ensuring timely and relevant communication. Messages c

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Add a Get Records Skill with Custom Entity

OverviewThe Get Records node allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Skill with Custom EntityRefer to this ar

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Add a Composite Skill

OverviewA Composite skill allows you to combine multiple individual skills into a single, cohesive workflow. This approach simplifies the execution of tasks that require a sequence of actions.Key BenefitsIncremental Skill Addition: Build composite skills by adding individual skills step-by-step for

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Add an Update Properties Skill

OverviewThe Update Properties skill is used to capture or update the value of a variable or custom field during a workflow. This allows dynamic modification and tracking of data as the workflow progresses.Key BenefitsImproved User Experience: Capturing user input in a variable ensures that critical

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Add a Deflection Skill in AI Agent

OverviewThe Deflection skill reroutes inquiries to the most suitable channels, boosting workflow efficiency and user experience. For example, customer emails can be redirected to live chat, while social media tech support queries go to a dedicated help desk.Steps to Add a Deflection SkillRefer to th

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Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

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