Custom Field
While working with these entities, one of the most important things you will need is to store metadata for these entities. Sprinklr allows very robust metadata management for these entities in the form of Custom fields. You can learn more about custom fields on the page below

Articles

(1)
SH
Controlling Fields in Custom Fields

Controlling Fields in Custom FieldsControlling Fields provide a level of organization, governance, and simplicity within Custom Field Management. Controlling fields allow you to set the visibility of custom fields by a specific value. It can be created to filter the dependent field based on the valu

Knowledge Base Article

 • 

Custom Field

Getting Started with Sprinklr Service

CXM - Entity Studio

Reference Guide for Sprinklr Service

Sprinklr Service Glossary

Queues

Custom Field

User Management & Permissions

Universal Entities

Service Channels

Inbound Voice

Outbound Voice & Dialers

Case Management

Automation and Assignment

Unified Agent Desktop

Supervisor Console

Surveys

Journey Facilitator

Sprinklr Commerce

Workforce Management

Reporting and Analytics

Conversational AI

Sprinklr AI Agent

IVR

Knowledge Base

Community

Quality Management

Conversational Analytics

Agent Assist

Sprinklr AI+

Customer-Facing Guided Workflows

Agent Copilot

Service Agent Personas