Sprinklr Service
Overview
Inbound VoiceOutbound VoiceSocial Customer ServiceLive Chat SupportCommunitiesConversational AI PlatformConversational IVRKnowledge Base SoftwareUnified Agent DesktopAgent AssistOmnichannel RoutingAI-Powered Quality ManagementSupervisor ConsoleConversational AnalyticsWorkforce ManagementReporting and AnalyticsOmnichannel SurveysGuided WorkflowsService Command CenterSprinklr for CX Teams
- Unified-CXM
Queues
Although custom fields allow you to add metadata to entities like Messages and Cases, sometimes, you might be required to group these messages or cases in specific queues. To do this, Sprinklr allows you to create queues for messages and cases. These have specific nuances, which you can read more about on the page below
Getting Started with Sprinklr Service
CXM - Entity Studio
Reference Guide for Sprinklr Service
Sprinklr Service Glossary
Queues
Custom Field
User Management & Permissions
Universal Entities
Service Channels
Inbound Voice
Outbound Voice & Dialers
Case Management
Automation and Assignment
Unified Agent Desktop
Supervisor Console
Surveys
Journey Facilitator
Sprinklr Commerce
Workforce Management
Reporting and Analytics
Conversational AI
Sprinklr AI Agent
IVR
Knowledge Base
Community
Quality Management
Conversational Analytics
Agent Assist
Sprinklr AI+
Customer-Facing Guided Workflows
Agent Copilot
Service Agent Personas