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Troubleshooting Rule Engine via Sprinklr Support

How do I navigate through errors in Rule Engine?Step 1: Go through the list of Articles to understand if any of these can help you understand the root cause for your error. The Configuration & Setup section can help you the best in this scenario.Step 2: If you’re not able to utilize our existing

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Troubleshooting

Rule Engine

Knowledge Base Article

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Troubleshooting & FAQs

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User Auto Provisioning via SSO Login

Creating and managing users can be an effort-intensive process for admins, especially when the number of users is huge. Customers can leverage Sprinklr’s self-user creation capability known as Auto provisioning to save considerable time and effort in this process. ​If the customer has Single Sign-On

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Knowledge Base Article

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User Auto provisioning

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What is Agent Acknowledgment Process?

Dispute ProcessQuality Management empowers agents, managers, and supervisors by providing them with the capability to review evaluations conducted on agents. This feature allows them to acknowledge the assessments or raise disputes if they believe certain parameters were not evaluated accurately. It

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Knowledge Base Article

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Agent Acknowledgement

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Define Custom Interval within a reporting dashboard

Your organization may want to start a month or a week with a different date or day, respectively, contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until Tues

Insights

Custom Interval

Knowledge Base Article

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Manage Dashboards (3-dots Options)

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Creating and Assigning Capacity Configuration to Agents

Unified routing gives us the ability to manage the assignment of cases or tasks in a more robust and precise way, which helps teams manage their resources efficiently and cater to customer queries proficiently and smoothly. In this article, you will learn about how unified routing helps you to manag

Sprinklr Service

20.10

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Updated Article

Knowledge Base Article

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Setting up Agent Capacity

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How to Configure Focus Areas & Agent Skills?

Agent SkillsIn Conversational Analytics, the creation of specific skills is instrumental in delving into the nuances of agent-customer interactions. For instance, skills such as "Opening" focus on an agent's ability to initiate conversations effectively by incorporating greetings, sel

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Knowledge Base Article

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Configuring Insights Hub

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How to Setup Agent Acknowledgment Process?

The dispute process or the agent acknowledgment flow can be set up at the checklist level. The admin can configure the following changes regarding the dispute process.Enable Agent Approval.Select the number of times an agent is allowed to raise a dispute and specify the due date within which the age

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Knowledge Base Article

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Agent Acknowledgement

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Guided Workflow Screen Components - Radio Group

Overview Radio buttons are an effective input tool that enables customers to quickly and easily select a single option from a predefined set. They are particularly useful for simplifying decision-making and streamlining workflows.Key features of radio buttons include:Option Input: You can add option

Service

Knowledge Base Article

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Guided Workflow Canvas

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Manage Displays

From the Displays Tab, you are able to view details, edit location details, delete, and change URL settings of Display configurations. In this article, you will learn how to do the following: Edit Display Location Details Delete a Display Access the Display Details Pane

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delete a display

Display - SES

access display details pane

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Knowledge Base Article

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Display

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Customizable Styling Builder

Guided Workflows can be embedded within various customer-facing/external systems, such as a brand's website, mobile app, community, or knowledge bases, to empower customers in resolving queries and completing tasks on their own.You can go a step further by personalizing various design elements

Service

Knowledge Base Article

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Customizable Styling

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Responding To Instagram Comments As Direct Messages

In some circumstances, you may want/need to reach out directly to those who commented on your public posts on Instagram. You can reply to comments made on your posts with a direct message on Instagram. Here we list out the steps..StepsClick the New Tab Icon . Under the Sprinklr Social tab, click Eng

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Knowledge Base Article

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Replying to Messages

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IP Access Control List

The IP Access Control List (ACL) in Sprinklr VoiceConnect enables you to restrict SIP traffic to a set of trusted IP addresses. This setup is a key security measure to prevent unauthorized SIP requests from reaching Sprinklr’s voice infrastructure. Only the IP addresses you specify in this ACL can i

Sprinklr Service

New Article

20.10

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Knowledge Base Article

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IP Access Control List

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Scheduled Publishing/Unpublishing of Articles

Scheduled publishing/unpublishing of articles is a critical feature in any CMS platform because it allows authors and organizations to plan, manage, and optimize their content creation and publishing workflows.Common Use Cases​Content planning: Scheduled publishing/unpublishing allows content creato

Knowledge Base

Service

Knowledge Base Article

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Scheduled Publishing/Unpublishing

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Credential List

A Credential List in Sprinklr VoiceConnect stores authentication details (username and password) that can be used to validate SIP requests or authenticate with a carrier. This is especially useful when your SIP trunk or provider requires credential-based authentication in addition to, or instead of,

Sprinklr Service

New Article

20.10

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Knowledge Base Article

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Credential List

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User Journey

User sees prompt after it is triggeredWe can configureLook and feel of the proactive prompt. For more information, see this sectionConditions regarding where and when the prompt will trigger. For more information, see this sectionIf the conditions for the prompt are met, it is shown to the user. Onc

Service

Knowledge Base Article

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User Journey

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Configure Actions Section for Record Manager

The Actions Section in the Record Manager allows you to add various interactive elements that can enhance the user experience by enabling them to perform actions directly from the Record Manager interface. This section includes options like Global CTAs, Header Actions, and Upfront Filters to facilit

Knowledge Base Article

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Configure Action Section for Record Manager

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Record Page - An Overview

​A Record Page is a customizable interface designed to display comprehensive details about a specific entity—such as a Customer, Account, Leads, or Opportunity—in a structured and intuitive layout. It brings together all relevant data, interactions, and actions for a given record into one unified vi

Knowledge Base Article

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Record Page - An Overview

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Repeat Parent Reply Node

​OverviewThe 'Repeat Parent Reply' node is supported only for the dialogue trees deployed in Fallback Bots (Deployment Settings). In case of fallback, if the dialogue tree deployed in the fallback settings has this node, then the bot will publish the last bot reply on which the fallback ha

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Publishing Articles Externally via API

You have the capability to publish articles created in the Sprinklr Knowledge Base externally via API.once an article is created and approved, simply click the Publish button at the bottom of the private article. This action will automatically set the toggle to "on" in the knowledge base b

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Knowledge Base Article

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Publishing via API

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Agent Availability Live Monitoring

The Agent Availability Live Monitoring dashboard provides comprehensive and detailed insights into the availability of agents, categorized by their current status and geographical state. This powerful tool not only allows for a clear understanding of how many agents are available at any given moment

Service

Knowledge Base Article

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Detailed Dashboards