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Continuation of Live Chat Conversations via Email on Sprinklr

This article outlines steps for brands to continue conversations with customers via email when live chat agents are unavailable.1. Collection of Email IDs during Live ChatWhile engaged in the live chat session, prompt users to share their email IDs. For a smoother process, consider integrating this

Service

Knowledge Base Article

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Continuing Live Chat Conversations via Email

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Adding Text and Media to the Survey

The Add Text and Media feature in the Survey Builder allows you to easily incorporate text, images, and videos into your surveys, enhancing both their visual appeal and usability. This versatile content block can be used to:Offer clear instructions or guidance to respondentsReinforce branding with l

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Text and Media

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WeChat QR Code

The square-shaped barcodes are WeChat QR Codes. A QR Code is a 2D barcode that contains information which can be read by a smartphone. WeChat uses QR Codes to allow you to easily connect with each other without the need to save others as a contact first. In this article, we will learn abou

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Knowledge Base Article

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Create and Publish Messages

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Compare two different groups of clusters in Smart Theme Explorer

Learn how to use Compare Mode in Smart Theme Explorer to compare two different groups of clusters.​Sprinklr's Smart Theme Explorer helps you discover top themes automatically synthesized from conversations using unsupervised clustering. It provides you with an advanced comparison mode using whi

Insights

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How to use Smart Clusters?

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Persistent Menu For Instagram Messaging

You can level up engagement with your fans using Persistent Menu in Instagram, by giving them access to highlights or FAQs from this new menu option. You can configure the menu options based on your needs. This feature helps you highlight trending items, or your website/popular items. you can also p

Persistent Menu For Instagram

Persistent Menu For Instagram Messaging

social

Persistent Menu

Knowledge Base Article

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Advanced capabilities

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Line Engagement and Limitations

Engagement within Sprinklr provides a way to manage your team’s response workflows from organized dashboards. Sprinklr allows you to manage inbound messages through clear workflows that let you route and prioritize messages, respond, and provide quick and accurate resolutions.To Create a LINE Column

Engagement

social

LINE

limitations

Knowledge Base Article

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LINE

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Logging responses for Product Insights mentions

Review sources for Product Insights, like Amazon and Best Buy, do not currently offer API support for responding through a third party. Responses that you make natively can now be logged in Sprinklr for Reporting and for insight into which messages your team has responded to. When you make a native

Insights

Knowledge Base Article

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Advanced Concepts

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Google Analytics Ads Reporting Metrics & Dimensions

Once your Google Analytics profile is integrated, you'll be able to view analytics data alongside social data in Reporting Insights and Ads Reporting. The following metrics are available and can be used to build widgets in custom dashboards.TermsDescriptionSelect MeasurementAll Goal ValuesThe t

marketing

Knowledge Base Article

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Reporting & Analytics

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Use multilingual translations for Macros

Sprinklr now supports multiple translations of names and descriptions in Macros. This enables users from all over the world to use the same macros for simplified reporting. This capability would also be available in the configurator for macros, even in bulk.Steps to use multilingual translations in

Multiple languages on Macros

Multilingual Entities for Macros and Custom Field

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Multiple languages on Custom Fields

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Knowledge Base Article

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Advanced capabilities with macros

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Rich Text Messages on Sprinklr Live Chat

You have the capability to send visually appealing messages to your customers on Sprinklr Live Chat. This feature enables you to engage with your audience more effectively by incorporating rich text elements with your message, enhancing the overall customer experience and interaction quality.Enablem

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Rich Text Messages

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Telegram Capabilities and Limitations

Telegram is a cross‑platform, cloud‑based instant messaging service that supports end‑to‑end encrypted chats and VOIP calls. To make the most of the Telegram channel in Sprinklr, it is important to understand its supported capabilities and limitations. In this article, we discuss all the possible ca

Knowledge Base Article

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Telegram

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Executing Guided Workflows via Rules

Configure the Rule for Triggering Create a case update rule to trigger the guided workflow.Set the triggering conditions as you would for any rule configuration.Under the rule’s action, select Trigger Process within the Universal Case category.Choose the specific guided workflow to trigger under Tri

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Knowledge Base Article

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Initiating a Guided Workflow

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Vanilla Forum Capabilties

In this article, we will cover the capabilities of Vanilla Forum within the Sprinklr platform.Functionality Sprinklr Supported PublishingTextYesMessage Level ActionsCommentYes, only text is supportedGrabbing Act

social

Knowledge Base Article

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Capabilities - Vanilla Forum

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Introduction to Auto import Rules

This topic aims to take you through Auto Import Rules, a Rule Type in Sprinklr. Auto Import rules are initiated when a message is posted natively via the social media channel instead of Sprinklr. If an Auto Import rule is set up, enabled and the conditions are met, then the corresponding action take

auto import

module:rule-engine

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Rule Engine

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Auto import rules

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Launch Live Chat Application

After you install and setup Live Chat messenger, the next step is to define how the messenger is launched and displayed. Present Messenger View The messenger view can be displayed using any of the UI controls such as Floating Action Button (FAB), Messenger Icon, Tab Bar Icon according to your applic

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Knowledge Base Article

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Launch Live Chat

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Flutter - v14.0.0

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:The minimum supported Xcode version is Xcode 16.1.Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messen

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Knowledge Base Article

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Older Versions

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Create Custom Rich Menus for LINE

You can create a customized rich menu for your LINE account. A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly. A rich menu is a set of rich menus that can

social

Knowledge Base Article

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Custom Rich Menu

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Social Reports

This section details a few important case performance reports which can help supervisors to get deeper insight in case management. Case Distribution Report  Here Supervisors can view the distribution of incoming cases from any channel at various levels. ​Cases by Sentiment ​Case count vs Case status

Service

Knowledge Base Article

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Reporting & Analytics

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How to Approve Ads or Ad Creatives by Email

An Approver may only need to review and approve ad variants or ad creatives instead of having to use Sprinklr actively. This can be achieved by a simple mechanism of sending an email to approve the entity.Sprinklr introduces Email Approvals for ad creatives to implement this mechanism

marketing

Approval Workflow

Advertising

Governance, Securities and Admin Capabilities

Knowledge Base Article

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Common Use Cases

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Twilio Porting

Porting is the transfer of a phone number between two telephone service providers on behalf of an end-user. The process involves providing the right documentation to prove ownership of the number as well as coordination between the existing provider and the new provider with regard to the number

service channels - voice

Service

Knowledge Base Article

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Twilio Porting