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First WebRTC Call Fails in Chrome or Edge

OverviewThe first WebRTC call in Sprinklr might fail when using Google Chrome or Microsoft Edge on Windows 11. This failure occurs only on the first call after the machine is rebooted. The behavior has also been observed on other WebRTC‑based applications (such as Google Meet), which confirms that t

Knowledge Base Article

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First WebRTC Call Fails in Chrome or Edge

RS
Capturing HAR Logs in Chrome and Microsoft Edge

OverviewA HAR (HTTP Archive) file is a record of all network requests your browser makes while loading a webpage. It includes details such as request URLs, response codes, load times, and any errors that occur. These files help Sprinklr Support analyze performance, loading, or connectivity issues th

Knowledge Base Article

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Capturing HAR Logs in Chrome and Microsoft Edge

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Capturing Net-Internals Network Logs in Chrome or Edge

OverviewNet‑Internals is a built‑in diagnostic tool available in Chromium‑based browsers, including Google Chrome and Microsoft Edge. Sprinklr Support may request these logs when troubleshooting issues that cannot be reproduced or when additional network‑level details are required.Net‑Internals capt

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Capturing Net-Internals Network Logs

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Capturing a WebRTC Internals Dump in Chrome or Edge

OverviewWebRTC Internals is a built‑in diagnostic tool available in Chromium‑based browsers. Sprinklr Support may request a WebRTC Internals dump when investigating issues with voice calls that use WebRTC, such as connection failures, audio quality issues, dropped calls, or Nailed Up session behavio

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Capturing WebRTC Internals Dump in Chrome or Edge

SH
Campaign - Add Content

From the Campaign details view, you can add content such as messages, message ideas, sub-campaigns, events, tasks, etc, on the go. The Campaign details view gives quick access to add content by consolidating all the content creation-related actions on the top-right corner of the screen. To Navigate

campaign management

Create Message

marketing

campaigns

+1

Knowledge Base Article

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Functionalities

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Understanding Routing Engine

Unified Routing is a comprehensive system that comprises several modules to streamline the routing of cases to agents. In this article, we will explore how the routing engine works. Components of Unified RoutingWork QueueA work queue can be thought of as a virtual container or a holding area where c

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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How Unified Routing works ?

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Getting started with Locations Insights

What are insights?With the proliferation of digital channels, collecting raw data presents a significant challenge. But even once collected, the data is meaningless without quick analysis, contextualization, and actionability. Insights are actionable statements generated from customer feedback about

Insights

Knowledge Base Article

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Getting Started

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How to view scheduled callbacks

Supervisors and agents can leverage the Callback Manager to monitor the callbacks scheduled by the agents or to reschedule the call if required. Once the callbacks are scheduled, the agents and supervisors can view them along with other critical information such as State of Callback, Case number, et

Service

Knowledge Base Article

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Callback Use Cases

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Dynamic Capacity in Omni Channel Routing

Efficient case management is crucial for delivering exceptional customer support. To deliver this, Unified Routing introduces the Dynamic Capacity feature, a powerful tool that reduces the consumed capacity for cases based on their inactivity. By intelligently reallocating resources, organizations c

Service

Knowledge Base Article

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Additional Use Cases

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How to Create Google My Business Column?

Google My Business (formerly termed as Google Places) allows you to create and claim your business listings across one or more locations. Your business listing will include business name, location, website, contact details, operating hours, pictures, and reviews. It appears on the right-hand side of

experience:space

Google Places

cloud:core

Google My Business

+15

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Google My Business

RS
Moving a Project Under Another Project

Overview In Project Management, you can move an existing Project or Sub-project under another Project from the same portfolio. A Project being moved will essentially become a Sub Project but retain its properties and contents, including tasks, Sub-projects, automations, activity log, collaborators a

PM_PORTFOLIOS_2

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Manage Projects

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About LinkedIn Ads

LinkedIn is one of the largest networks for professionals with over 850 million users worldwide. In the last decade, LinkedIn has become the encyclopedia of corporates, businesses, and careers. LinkedIn is now a resume of an employee, the portfolio of an artist, the biggest market for recruiters, th

marketing

Knowledge Base Article

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Getting Started

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Integrating your Contentful Account with Sprinklr

OverviewBefore you start using Contentful as a channel to create Messages and Posts, you must integrate a Contentful account with Sprinklr. Ensure you have your authentication details for your Contentful account in hand before you start this process. Once the Contentful account is added and authenti

marketing

Knowledge Base Article

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Contentful & Sprinklr Integration

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Google DV360 Ads Reporting Dashboards

Users can view DV360 data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.View DV360 Insights in Ads Reporting using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Creat

marketing

Knowledge Base Article

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Reporting & Analytics

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Configure Custom Webhook Header Fields for Inbound IVR Calls

Sprinklr supports extracting custom SIP header fields from inbound IVR calls using the Expose Custom Headers From Provider Webhook setting in the Voice Configurator section. This feature allows administrators to map and utilize metadata—such as SIPCallID, P-Asserted-Identity, and User-to-User—for dy

Service

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Configure Custom Webhook Header Fields for Inbound IVR Calls

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Stack Exchange as a Listening source

Learn how to use Stack Exchange as a Listening source in order to keep yourself updated with the most popular discussion about the latest technology.Sprinklr supports Stack Exchange as one of its review sources in Social Listening. Stack Exchange is the largest and most trusted online community cons

Insights

Stack Exchange

Stack Exchange Data

Knowledge Base Article

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Stack Exchange

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Create an Advanced Topic Query

With millions of conversations happening all over the web each day, it can be a long and tedious task trying to get more relevant mentions and tighten the scope of your query, but with the help of Advanced Topic Query, it can be at your fingertips.In Social Listening, you have the option to create a

Insights

Topic Query

Advance Query

Knowledge Base Article

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FAQs and Advanced Use-cases

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Integrating Live Stream Chat

Brands can pair live video and product launches with Sprinklr’s stream chat for a real-time messaging experience for their customers. Using this functionality brands can enable agents to monitor conversations, use moderation tools for deleting messages and blocking users, and auto-detect spam messag

Service

Knowledge Base Article

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Live Stream Chat for Commerce

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Publish a 1 Click Ad Buy within Sprinklr Distributed

The 1 Click Ad Buy feature within Sprinklr Distributed allows admins to set up the configuration for Ad campaigns and create an Ad Buy to ensure that all the campaign creators (Distributed users) use the pre-configured values and communicate and advertise at a local level. The Distributed User has t

Create A 1 Click Ad Buy within Sprinklr Distributed

1 Click Ad Buy

social

Social - SES

+2

Knowledge Base Article

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Advertising & Marketing (Distributed User)

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Manage Users

From User settings, you can view user details, edit users, view user's activity, send a message, change a user's password and notification preferences, and delete a user.User Record ManagerUsing the record manager, a brand can view and manage all the users in one place alongwith viewing basic inform

Edit Users

update user default handles

view user details

user notification preferences

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Knowledge Base Article

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Manage Users