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Ads Reporting Changelog

In this article, you can access the log or record of all notable channel-wise changes made to Ads Reporting Insights in their chronological order. Click to access the changelog.Pinterest February 28, 2022Pinterest has migrated its Ads API to v4 with the following deprecations that will reflect withi

marketing

Knowledge Base Article

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Change Log

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Setting Up Survey Distribution Using Anonymous Link

With Anonymous Link Distribution, you can share your surveys through a single link while maintaining participant anonymity. This makes collecting feedback without tracking identifiable data easier and ensures unbiased responses. Additionally, you can monitor basic performance metrics like response c

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Anonymous Survey Distribution

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Validate an existing model training project for Text Classifier

In this article, we will guide you through the process of validating an existing model for Sprinklr's Text Classifier. Sprinklr's Text Classifier can categorize messages that match a specific query or come from a particular account without the need for any rules or keyword lists. With Text

Insights

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

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Create a Existing Model Validation for Text Classifier in AI Studio

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View Reporting Dashboard (Distributed Users)

Reporting dashboard in the Distributed Platform centralizes data from all the social channels and accounts to provide insight into social performance. Here, the users can filter the dashboard and drill down into the widgets to get specific as well as different combinations of data. Before You

social

Social - SES

DST - SES

Knowledge Base Article

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Reporting (Distributed User)

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AI dimensions in Benchmarking

Sprinklr's AI Model for Benchmarking helps in categorizing brand posts or fan comments to gain actionable business insights, thereby reducing the time and effort of manually going through thousands of posts & comments. In Sprinklr Benchmarking, using AI, you can do x, y, z.The AI dimensions

Insights

AI Dimensions in Benchmarking

Knowledge Base Article

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Advanced Concepts

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Percentage Area Widget

A percentage area graph is a type of data visualization that displays the distribution of a dataset as a percentage of the whole. In this type of graph, the total area of the graph represents 100% of the data being measured, and each individual segment represents a proportion of that whole.The Perce

Insights

Percentage Area Widget

Knowledge Base Article

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Types of Widgets

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Hierarchical Reporting Introduction

This functionality assists you in arranging survey data in line with your organization’s hierarchy, facilitating easier access and analysis of pertinent information for teams at various levels. The organized method guarantees that feedback data can be efficiently leveraged across numerous survey ini

Knowledge Base Article

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Hierarchical Reporting

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Suppression List

A suppression list is a collection of phone numbers that should not be contacted for various reasons. This can include individuals who have requested to be added to the "do not disturb" list, those who have asked to be removed from the calling list, or numbers deemed ineligible for specific types of

Service

Knowledge Base Article

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Voice Use Cases

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Understanding Organic and Paid metrics

This article will help you understand how are organic and paid metrics differ from each other. Definitions of Metrcis we receieve in Social AnalyticsDefinitions for Various metrics​ ​ OrganicPaid​ Total​Impressions​Number of times users viewed the post in their feed or in brand's timeline​Numbe

Metrics

social

paid metrics

Reporting - SES

+5

Knowledge Base Article

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Reporting glossary

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Snapchat as a Benchmarking Source

Snapchat is a popular platform for short-form content, especially among younger audiences. In benchmarking, it helps brands analyze creator performance and engagement trends. However, data is only available for creators who have explicitly authorized access. Only those profiles can be tracked; other

Insights

Knowledge Base Article

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Snapchat

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Configure Deployments

This guide provides an overview of configuring Deployments for various use cases in AI+ Studio using Pipelines.In the "Deploy Your Use Cases" section, you can manage and monitor the deployment of all AI-driven use cases across Sprinklr. This centralized hub enables you to configure, test, and optimi

marketing

Insights

social

Service

Knowledge Base Article

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Use-Case Deployments

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Platform Usage Report

The platform usage report provides insights into the key activities with the system, including any modifications to the account, workflow configuration, user addition, usage, and dashboard export. It sets user account changes, such as settings, permissions, or roles, ensuring user management and gov

Service

Knowledge Base Article

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Detailed Dashboards

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Mapping Configuration Screen for Voice Cases

You can map the source headers to the Sprinklr destination fields using the Mapping Configuration screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating

marketing

Insights

social

Service

Knowledge Base Article

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Mapping Configuration Screen for Voice Cases

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Direct Photo/Video Publishing to Instagram Business Accounts (Sprinklr Distributed)

Instagram supports direct publishing of photo/video through business accounts. Sprinklr users can create and publish the photo/video post directly from Sprinklr’s web platform to their Instagram business accounts with the help of New Publisher.

social

Social - SES

Service

DST - SES

Knowledge Base Article

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Publishing & Calendar (Distributed User)

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Real-Time Work Queue Report

The Real-Time Work Queue Report provides the current backlog volume and progress volume of a Work Queue. These insights provide information on the number of Cases awaiting assignment, the duration Cases have been waiting, and the Cases currently assigned to users in the Work Queue.When you create a

Service

Knowledge Base Article

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Detailed Report Glossary

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Queues

Queues in Sprinklr are a collection of entities. The most frequently used queues are Message queues and Case queues. Messages and Cases can be added in their respective queues either automatically using macros or rules; or manually by agents.Typical use cases of a queueWhenever you need to group and

Service

Knowledge Base Article

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Sprinklr Service Glossary

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Manage All WhatsApp Survey Distributions

The WhatsApp Survey Distribution Record Manager offers a centralized interface to create, manage, and monitor WhatsApp survey distributions. It allows you to easily track key metrics, edit existing distributions, and analyze performance data, all in one place.Business Use CasesManaging WhatsApp Surv

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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WhatsApp Distribution

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Channel Overview - Live Chat

The Channel Overview - Live Chat summary offers a comprehensive overview, including the total number of cases, counts of open and closed cases, first resolution time, service level compliance for first resolution, average case closure duration, interaction details, and the current status of all case

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Dashboards

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Third pane for assets

Asset third pane contains detailed information of an asset including asset id, name, type and status. You can quickly update asset details from the third pane provided with right access to the asset. You can collaborate on assets with your team members using notes and tasks on the asset to streamlin

Asset Publishing

DAM - SES

publish an asset

social

+2

Knowledge Base Article

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Manage assets

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Listening Consumption Report

Learn how to access the Listening Consumption report from Listening Settings and use it to keep track of the volume of mentions you have pulled into Listening Insights.In Social Listening, you can pull out the data using two methods: Live data – grabbed after the creation of an active topicHistoric

Insights

Knowledge Base Article

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Advanced Entities & Settings in Listening