Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (1.1K)

RS
Sprinklr Unified Platform (Integrations) and Cross Products (Display/Presentations): 26.4 Release Notes

Sprinklr Unified Platform and Cross Products' latest 26.4 release introduces a range of exciting new capabilities to enhance integration flexibility and simplify workflows.

New Article

26.4

Sprinklr Platform

Knowledge Base Article

 • 

26.4 Release (27th Mar '26 Onwards)

RS
Prompt Engineering Best Practices

This guide outlines best practices for writing effective prompts in AI+ Studio, including how to construct system and base prompts, test deployments, and optimize prompt performance across models and use cases.What Is Prompt Engineering?Prompt engineering is the practice of writing clear and effecti

marketing

Insights

social

20.7.1

+4

Knowledge Base Article

 • 

Prompt Engineering Best Practices

RS
Publishing Tool

Publishing enables you to customize message delivery timing and enhance chatbot interactions. Example: You can publish API responses stored in variables, allowing precise control over when and how they’re published—whether all at once or sequentially—ensuring output meets specific business needs and

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

 • 

Communication Tools

SH
Listening Persona App

Sprinklr being an exhaustive platform can be overwhelming for a new user to navigate, utilize, and optimize to its full potential. To solve this, Sprinklr brings forth the new Listening and Benchmarking Persona app. The new persona app is aimed to impart a more simplified and user-friendly experienc

Listening Persona App

Insights

Knowledge Base Article

 • 

Onboarding Module

RS
Global Variables

OverviewGlobal variables in a Conversational AI are reusable components that are essential components used to store informationthat can be accessed and utilised across other dialogue trees within the Conversational AI Application.A global variable will store the value Enablement NoteTo learn more ab

Service

Knowledge Base Article

 • 

Manage Variables

RS
Create Intents via Keyword Matcher

You can break down your main intent into separate sub-intents, enhancing the sophistication and responsiveness of your intent model. Keyword queries play a pivotal role in defining these sub-intents by allowing for the identification of specific phrases or terms within user input that can trigger nu

Service

Knowledge Base Article

 • 

Set Up NLU Based Intents

RS
Word Filters Guardrail

The Word Filters Guardrail allows you to block specific words or phrases from appearing in user interactions. This configuration is useful for restricting profanity, sensitive terms, or any language that violates organizational policies.When a filtered word is detected, the system can:Block interact

Sprinklr AI+

Sprinklr Service

marketing

Insights

+4

Knowledge Base Article

 • 

Types of Guardrails

RS
Test Masking Template

The Create Masking Template window has a Test Masking Template icon to test the masking inputs that you provide. Using this screen, you can test the masking details by filling in the mandatory fields, like Approach and Masking character, in the Masking Details screen​ on the left-hand side panel. Ba

Service

Knowledge Base Article

 • 

Masking Templates

SH
Automated Checklist Rule Conditions and Actions

Automated checklist rules help you apply quality and compliance logic at scale. You define conditions that identify relevant cases, interactions, messages, or voice calls. When those conditions are met, the system runs actions such as scoring, deductions, or status updates. This ensures consistent a

Sprinklr Service

New Article

Service

26.4

Knowledge Base Article

 • 

Checklist Rules

SH
X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Service

Knowledge Base Article

 • 

Service Channels

RS
Change Set Preview

​Sprinklr has enhanced Preview functionality of Sandbox Manager to provide greater visibility into data updates beforefinalizing changes.Accessing Preview PageNavigate to Launchpad. Under the Platform Modules, click All Settings within Settings.On the Settings window, under

marketing

Insights

social

New Article

+5

Knowledge Base Article

 • 

Deploying Inbound Change Set

SH
View Reporting on Content Themes

Your outbound content will be classified into different themes based on AI. With the help of our AI model, you can analyze the performance of your content categorized by these themes. This is done by creating a widget in the Reporting Dashboard. Our AI model will label outbound messages with predefi

marketing

Reporting

Knowledge Base Article

 • 

View Reporting on Entities

RS
Supported List of Use-Cases

This article provides an overview of different use cases covered under the Deploy your Use-Cases section of AI+ Studio. Deploy your Use-Cases provides an overview of AI-driven use cases that are available to you based on your current feature enablement and user permissions. Within this interface, yo

marketing

Insights

social

Service

Knowledge Base Article

 • 

Supported List of Use-Cases

SH
What is Quality Management?

Quality Management is a powerful tool that helps contact centers deliver excellent customer experiences and improved agent performances. This is acheived by analyzing all customer interactions, both digital and voice, and by providing quality managers and supervisors with AI-driven agent quality and

Service

Knowledge Base Article

 • 

What is Quality Management?

RS
Automated Checklist: Common Use Cases

Explore the following examples of common use cases that can be established through rules in the Automated Checklist. These scenarios showcase the versatility and applicability of leveraging rules to enhance the overall quality and compliance standards within your contact center.GreetingCreate a rule

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

 • 

Checklist Rules

SH
Validate an existing model training project for Text Classifier

In this article, we will guide you through the process of validating an existing model for Sprinklr's Text Classifier. Sprinklr's Text Classifier can categorize messages that match a specific query or come from a particular account without the need for any rules or keyword lists. With Text

Insights

Text Classifiier

ai studio

Validate Existing Model for Text Classifier

Knowledge Base Article

 • 

Create a Existing Model Validation for Text Classifier in AI Studio

RS
Sprinklr Copilot Features for Service

Sprinklr Copilot transforms customer service operations by leveraging AI to deliver faster, more personalized support across all digital channels. It assists agents by summarizing conversations, suggesting empathetic and compliant responses, and automating routine tasks like ticket categorization an

marketing

Insights

social

Service

Knowledge Base Article

 • 

Sprinklr Service

SH
How to Create an Intent Model: A Step-by-Step Guide

To learn about Intent Model, see What is an Intent Model?Before You StartWe recommend using the Default Issue Type Intent Model that has already been created by default rather than creating a new one.Steps for Creating an Intent ModelOpen the Conversational AI Persona App and go to "AI Tools&qu

Service

Knowledge Base Article

 • 

Set Up NLU Based Intents

SH
Smart Responses Overview

Smart responses use an in-house Large Language Model (LLM) to suggest responses to agents. The AI is not custom trained, making it best suited for the opening and closing stages of case conversations. At any given time, multiple smart responses are suggested to the user, who can choose the most suit

Service

Knowledge Base Article

 • 

Smart Responses

SH
Permissions for Product Insights

To make sure that new Users in your Sprinklr environment are set up with the appropriate access and capabilities within Product Insights, you'll want to ensure that their Role is granted the right permissions. To review the basics of adding users, see Add a User, and to learn more about permiss

Insights

Knowledge Base Article

 • 

Permissions