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Global Settings Overview

Global Settings in Customer Feedback Management provide a centralized location for configuring essential options that impact survey distribution, data organization, and personalization. It includes critical components such as Roles, Accounts, Org Setup, Response Custom Fields, Transaction Fields, an

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Global Settings

SH
How to use Google Campaign Manager (DCM) in Ads Publishing & Reporting

Sprinklr’s Google Campaign Manager integration allows you to seamlessly create, assign, and track URL tags for ad placements within Sprinklr Marketing (Ads). The ability to track conversions by placement and ad level provides marketers with the analytics and insights needed to optimize campaigns eff

marketing

Integrations

DCM

Knowledge Base Article

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Setting Up Google Campaign Manager

RS
NSFW content blurring in Sprinklr Insights

Censor the NSFW/triggering/Obscene content with Sprinklr's robust Machine Learning modelWith data being pulled from an extensive list of sources in Sprinklr, there is always a possibility of NSFW/Objectionable data being pulled into the stream. Sprinklr possesses the ability to blur or censor t

content blurring

Insights

NSFW blurring

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Sprinklr v15.11.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Modern Engagement Capabilities

Fall Release 2020

+5

release_note

 • 

v15.11.0 (October)

SH
Make External API Calls via Guided Workflows

OverviewThe API node in a guided workflow enables users to make API calls to external systems.APIs are mini-programs that facilitate the retrieval of data from third-party servers or applications. For example, you can connect to a CRM system that stores customer information such as account balances,

Service

Knowledge Base Article

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External API Calls

RS
Managing Cases in Closed Loop Feedback

Case Management provides a structured approach to tracking, managing, and resolving cases efficiently. It ensures that every customer’s feedback is logged, prioritised and addressed in a timely manner. This centralised interface allows you to view open and escalated cases, update case statuses, and

Insights

Knowledge Base Article

 • 

Managing Cases in Closed Loop Feedback

RS
Approve/Reject Users in Advocacy

In Sprinklr advocacy site after a user fills in the screener question, his status changes to pending and the admin gets a request to either approve the user or reject it.  Advocates that are already a part of the Advocacy community are the Approved users.  Approved users can be given access to the w

Advocacy - SES

social

Sprinklr Social

Social - SES

+2

Knowledge Base Article

 • 

User Management

RS
Install Jira Connector

This guide walks you through the step-by-step process to install the Jira Connector and add a Jira user for the integration.PrerequisitesBefore you begin, ensure the following prerequisites are met:Sprinklr RequirementsSprinklr Service Care must be enabled and configured.A Sprinklr Global Admin user

marketing

Insights

social

Service

Knowledge Base Article

 • 

Setup

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React Native

This article walks you through the step-by-step process of integrating Sprinklr Live Chat into your WebView application.Step 1 - Getting Started​1. Creating WebView and Adding Live Chat URL  Before you begin:   WebView URL: ​http://prod-live-chat.sprinklr.com/page?appId=65afb12b62317d2d4a58bfad_app_

Service

Knowledge Base Article

 • 

Webview

RS
Sprinklr Service: 26.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

26.4 Release (27th Mar '26 Onwards)

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How to Migrate from JWT Credential to OAuth Server-to-Server Credential for Adobe

The Service Account (JWT) credentials have been deprecated in favor of the new OAuth Server-to-Server credentials.​You can read more about this: https://developer.adobe.com/developer-console/docs/guides/authentication/ServerToServerAuthentication/migration/​​​​You can watch this video to understand

marketing

Knowledge Base Article

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Setting Up Adobe Analytics

RS
Overview

Sprinklr AI+ in Customer Feedback Management delivers a powerful suite of AI-driven capabilities designed to streamline survey creation, enhance feedback quality, and generate actionable insights. Key features include Survey AI+ Builder, Survey Response Quality, Survey Quality, Text Analytics (AI+),

Service

Knowledge Base Article

 • 

Overview

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Navigate through the Persona Application

OverviewIn this article, we will talk about the different sections present in the conversational ai persona application.Let's BeginSwitch to the Conversational AI Applications tab where you can either create a new application or make changes to the existing ones.Click the desired application ca

Service

Knowledge Base Article

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Conversational AI Persona Application

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Customize Your Supervisor Console

​You can customize a Supervisor Console persona app according to your requirements. The following customizations can be done in Supervisor Console:Create your teamEnable HyperspaceCreate Quick FiltersCreate Colour TagsShare Reporting dashboards with personaShare Engagement Dashboard with PersonaSupe

Service

Knowledge Base Article

 • 

Setting up Supervisor Persona

RS
Sprinklr Social: 20.10 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Social RN 2025

+3

Knowledge Base Article

 • 

20.10 Release (26th Sep '25 Onwards)

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Response Stream

The Response Stream widget presents a live, updating flow of survey text answers. It shows sentiment, categories, and labels with the exact comments, allowing analysts to investigate feedback within its context, all without exiting the dashboards.Business Use CaseReal‑time verbatim feed: Stream surv

Insights

Knowledge Base Article

 • 

CFM Visualizations

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Campaign Macros

You can bulk update Sub-Campaigns via macros that allows you to make consistent changes across multiple Sub-Campaigns. You can apply manual and automated actions on Sub-Campaigns within the ListView of the Production Dashboards, Third Pane, and Overview Tab of the Sub-Campaigns. Apart from this, you

social

Knowledge Base Article

 • 

Asset classes with macros

RS
Implementation Steps for BYOM in AI+ Studio

You can add your own custom LLM by configuring BYOM as a provider.Step 1: Add a ProviderIn AI+ Studio, navigate to the Providers page.Click Add Provider in the top-right corner.From the dropdown, select Bring Your Own LLM.Click Next. You will be redirected to the configuration page.Step 2: Configure

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

 • 

Add Support for BYOM

RS
Manage Master Schedule

The Master Schedule View provides a comprehensive overview of all agents' schedules. This holistic view facilitates tracking traded shifts, days off, and activities. Administrators and Workforce Managers can access the Master Schedule to view ​shifts and days off.Navigate to Master ScheduleFollow th

26.1

Sprinklr Service

20.7.1

20.10

+4

Knowledge Base Article

 • 

Master Schedule

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Compose Facebook App Install campaigns

Leverage Sprinklr's Ads composer to directly create an app-install campaign easily and define a specific audience group and budget.Sprinklr allows you to create app-install campaigns to promote your app and increase the number of your App-Installs. In this article, you will learn how to create

marketing

Knowledge Base Article

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Facebook Ad Formats