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Supervisor View

The Supervisor View enables supervisors to monitor the performance of their direct, indirect, and group-level reportees across all assigned games.Note: Supervisors have full visibility into games involving their reportees. They can review team-level and individual-level performance, track KPI-based

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Configuration

SH
Sprinklr v16.2.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can clic

experience:space

product:marketing

Winter Release 2021

16.2.0

+5

release_note

 • 

v16.2.0 (February)

RS
Create an X Poll on Sprinklr

Sprinklr provides you with the capability to publish X (formerly Twitter) polls directly from the Sprinklr platform. While creating an X poll, you can set the duration, as well as the options for answers(upto 4 options). The poll is private Neither the poll creator nor the participants get to know w

social

Knowledge Base Article

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Publish to an X account

RS
Creating Data Masking Templates

The Data Masking Templates feature enables you to create and apply predefined templates that automatically mask sensitive information in survey responses. These templates support compliance with data privacy regulations and help prevent unauthorized access to personal data. As an admin, you can easi

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Security Features

RS
Standard Analytics on Text Question Types

Text analytics enables the quantification of open-ended data by identifying key phrases and assigning them to relevant categories. These categories are structured in a hierarchical and interrelated manner. The complete set of these categories, organized by their levels, is called a taxonomy.Note: Du

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Standard Analytics

SH
Sprinklr Service: Patch Changes (18.8.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

v18.8.1 (September)

RS
Overview of Sprinklr Surveys

Sprinklr Surveys simplifies the process of gathering direct feedback from customers and stakeholders. Powered by Sprinklr AI+, it automatically analyzes responses to uncover actionable insights, cutting down the time needed to detect key trends and correlations. This enables CX and brand teams to bo

Sprinklr Insights

Insights

20.10

cfm-surveys

+1

Knowledge Base Article

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Introduction to Customer Feedback Management

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Automatically Revoke and Reinstate Users via SFTP

OverviewMany organizations use SFTP uploads as the source of truth for determining Advocacy user eligibility. Previously, the SFTP sync process updated only the users included in the uploaded file. If an existing user was missing from the file, the system did not take any action.This enhancement int

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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User Management

RS
Sprinklr Service: 26.4 Release Notes

Sprinklr Service unifies customer experiences across voice, digital, and social channels. This release delivers advanced capabilities, enhancing efficiency and enabling businesses to craft consistent interactions across all touchpoints. Here are the key features included in Sprinklr Service's latest

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

26.4 Release (27th Mar '26 Onwards)

RS
Sprinklr Marketing: 20.10 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

 • 

20.10 Release (26th Sep '25 Onwards)

RS
Sprinklr Social: 19.8 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

 • 

19.8 Release (Aug 23 - Sept 1, '24)

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LinkedIn - API Capabilities and Limitations in Distributed

You can perform a wide variety of functions in the Sprinklr Distributed platform with your connected LinkedIn Account, while a small number are restricted by limitations inherent to LinkedIn's API.Please note that a LinkedIn account may need to be re-authenticated within Sprinklr if a change is

LinkedIn in Distributed

social

Distributed

Sprinklr Social

+5

Knowledge Base Article

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Channel Limitations (Distributed)

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Sprinklr v16.2.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Winter Release 2021

Modern Engagement Capabilities and Enhancements

16.2.0

+5

release_note

 • 

v16.2.0 (February)

RS
Admin View: Overview and Game Management

Use the Admin View to monitor all games by status, access game details, and manage drafts and completed games.Access the Admin ViewOpen the Gamification module.Select Gamification from the left navigation panel.The Admin View opens and displays all games organized by status.Game CategoriesThe Admin

Knowledge Base Article

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Overview

RS
Best Practices for Using Triggers

​This article provides practical guidelines for admins and users who configure Triggers in Entity Studio that are easy to understand, predictable in behavior, and simple to maintain over time. These recommendations help you avoid unnecessary complexity, performance issues, and troubleshooting challe

Knowledge Base Article

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Triggers

SH
Facebook Account Deactivation Reasons

Sprinklr displays the specific reason for your disconnections whenever possible. This article lists down the most common errors we receive from Facebook, along with recommendations to avoid them in the future.​Facebook Password/Security AlertThis is the most common reason that Facebook accounts get

social

Knowledge Base Article

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Manage Facebook accounts

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Facebook Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

RS
Configuring Voice Case Assignment Status

Accurate agent availability is essential for effective case routing, capacity planning, and reporting. When a voice case is assigned to an agent, their availability status must reflect their real-time engagement to prevent incorrect routing decisions and capacity overutilization.Problem StatementPre

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Additional Use Cases

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Take Inputs within Screen

In a guided workflow, you can easily gather input from the user by utilizing input components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the accuracy of the data collected

Service

Knowledge Base Article

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Creating a Guided Workflow

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Contentful Integration: Overview

With Contentful added as a new channel type within Sprinklr, you can use it to create and publish messages. Once your Contentful account is authorized to be used within Sprinklr, you can filter the available accounts with Contentful as the filter value and perform additional actions such as View Det

Create Message

marketing

Accounts

Knowledge Base Article

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Contentful & Sprinklr Integration