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Manage Asset Manager View with Asset Card Sizes

In Digital Asset Manager, you can choose asset properties that should be visible on assets like Author, Number of downloads, Date Created, etc. You can also easily switch between small, medium, and large sizes of asset cards, so that you can choose if you want to see more assets in a single screen o

DAM - SES

social

Social - SES

Asset Manager view

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Knowledge Base Article

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Actions on Asset Manager

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Using Dynamic Asset ID in Journey Facilitator

OverviewThis feature allows users to dynamically pass the asset ID in a variable within the API payload for Trigger-Based journeys or a custom field for Manual journeys. This asset ID can then be selected in the Send Message node of Journey Facilitator (JF), enabling the sending of a specific asset

Service

Knowledge Base Article

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Journey Builder

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Image Post Card widget

Use the Image Post Card widget to group similar/identical images and view metrics associated with them.​Sprinklr helps you gain insights into the virality of not only the messages but also the images/photos. The Image Post Card widget allows you to detect similar or identical images posted by any us

Insights

Knowledge Base Article

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Types of Widgets

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Caller ID Types in Dialer Profiles

Choosing the right Direct Inward Dialing (DID) type is essential for the success of your outbound campaigns. Each DID type offers distinct advantages based on your campaign goals and requirements. This article provides an overview of the four available DID types to help you make an informed choice.N

Service

Knowledge Base Article

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Dialers

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Conversation History Card

The Conversation History Card displays a user's previous conversations on the chat home page. This allows users to easily pick up where they left off, provides context for ongoing issues, and helps reduce repetitive questions.When old conversations are present, a new widget is shown on the home

Sprinklr Service

20.10

Service

Updated Article

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Knowledge Base Article

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Home Screen

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X Channel Updates

Keep up with the latest X (formerly Twitter) Channel updates here.September 2023Change - For X Cards, all media/URL are part of cards and we get that info using a particular endpoint, which is not supported in new API.Impact in Ads - Without card ID, we will not be able to fetch linked media/URL rel

social

Knowledge Base Article

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Getting Started - X (formerly Twitter)

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Create X Cards via DAM

This article will cover the steps and guidelines on how to create an X Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to create X cards in DAMC

social

Knowledge Base Article

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Advanced capabilities

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Post Card widget

The Postcard widget allows you to view messages in a card format. Besides showing the conversation, the widget also allows you to view data associated with messages beneath it. This view gives users more granular details at the message level, like sentiments, engagements, reach, and more.To add a Po

Insights

Post Card Widget

Knowledge Base Article

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Types of Widgets

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Quick Select Card Template

Within the Live Chat widget, you can swiftly create and deploy a Quick Select Card template to engage with customers. This card offers versatile options, including a grid variant, a pills variant, or a combination of both.To get this template enabled, please raise a support ticket by contacting tick

Service

Knowledge Base Article

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Live Chat Assets

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Knowledge Base Card

Include a header icon that symbolizes the Knowledge Base or aligns with the content theme. Pair this icon with a clear and informative header text, which succinctly describes the card's content or purpose. Additionally, incorporating a search placeholder within the card guides users in initiati

Service

Knowledge Base Article

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Home Screen

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Story Card widget

Sprinklr helps you to identify and stay on top of crisis events happening around your brands, competitors, campaigns, etc. by clubbing similar articles together to form a story. The Story Card Widget plots various stories in the form of Story Cards. Rather than going through every published article

Insights

Story Card Widget

Knowledge Base Article

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Types of Widgets

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Create Twitter Cards via DAM (Distributed)

This article will cover the steps and guidelines on how to create a Twitter Card via DAM, which adds rich media to tweets for more engagement and information, increasing click-through rates, driving website traffic and providing a better user experience for their followers.Steps to Create Twitter Ca

Twitter Cards via DAM (Distributed)

Create Twitter Cards via DAM (Distributed)

social

Social - SES

+1

Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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How to Create Carousel Media Using Row Grouping in Automated Ads

Creating Carousel Ads is cumbersome for Meta Carousel cards can contain upto ten cards and each of these cards need to be mapped individually. Effectively a repeated field mapping process is carried out upto 10 times. ​Automated Ads exploits the similarity of this action and presents a solution whic

marketing

Knowledge Base Article

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Advanced Use Cases

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Different components of Story Cards

Cover Image and Title: The cover image and headline of the story card are derived from the article which emerged first in the story. The image and title gets updated when an article with higher MOZ rank is added to the story. If the primary article does not contain any image, a default image is prov

Insights

Knowledge Base Article

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Media Stories

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Take Sensitive Data in IVR(PCI data - Card number, CVV, Expiry, etc)

Sprinklr IVR provides us the ability to take inputs from the customer and cater to their queries when they reach out to brands on voice as a medium. In this article we will learn about how PCI inputs works in IVRWhat is PCI compliance?PCI Compliance refers to adherence to a set of security standards

Service

Knowledge Base Article

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IVR Advanced Use Cases

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Share a Contact Card with Viber Community

Anyone can create a Community on Viber. A Community is a group of up to 1 billion members that can be used for any purpose, from hobby groups and fan clubs to professional circles and more. Communities can be public or kept to a group of people who all know each other. For better engagement, you can

experience:space

channel:viber

Viber

article:howto

+6

Knowledge Base Article

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Engage, publish and report on Viber

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CSAT/ Feedback Card

CSAT score (Customer satisfaction score) or feedback card is used to capture feedback from the user. You can select from one of the following feedback scales:5 point scale (1-5)7 point scale (1-7)Further, you have an option of choosing the order of the scale (i.e positive to negative, or negative to

Service

Knowledge Base Article

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Live Chat Assets

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About LinkedIn Ads

LinkedIn is one of the largest networks for professionals with over 850 million users worldwide. In the last decade, LinkedIn has become the encyclopedia of corporates, businesses, and careers. LinkedIn is now a resume of an employee, the portfolio of an artist, the biggest market for recruiters, th

marketing

Knowledge Base Article

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Getting Started

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Configure Disclaimer Card for Video Calls

When a video call is initiated, the customer’s camera is disabled by default to ensure privacy and prevent unexpected exposure. Customers can then choose to enable the camera if they wish, giving them control over their own preference. Live Chat can be configured to display a disclaimer card on the

Knowledge Base Article

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Configuration Steps

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Configure an Information Card with Video Call

This is only required for customer-initiated video calls.Configure an Information Card with the Video Call ActionNavigate to Live Chat Care and either edit an existing application or create a new one.Go to Personalize Your Live Chat and then to Home Screen.Under Cards, add the Information Card.Choos

Service

Knowledge Base Article

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Configuration Steps