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Configure Disclaimer Card for Video Calls

When a video call is initiated, the customer’s camera is disabled by default to ensure privacy and prevent unexpected exposure. Customers can then choose to enable the camera if they wish, giving them control over their own preference. Live Chat can be configured to display a disclaimer card on the

Knowledge Base Article

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Configuration Steps

RS
Manage Asset Manager View with Asset Card Sizes

In Digital Asset Manager, you can choose asset properties that should be visible on assets like Author, Number of downloads, Date Created, etc. You can also easily switch between small, medium, and large sizes of asset cards, so that you can choose if you want to see more assets in a single screen o

DAM - SES

social

Social - SES

Asset Manager view

+1

Knowledge Base Article

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Actions on Asset Manager

SH
Story Card widget

Sprinklr helps you to identify and stay on top of crisis events happening around your brands, competitors, campaigns, etc. by clubbing similar articles together to form a story. The Story Card Widget plots various stories in the form of Story Cards. Rather than going through every published article

Insights

Story Card Widget

Knowledge Base Article

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Types of Widgets

RS
Using Dynamic Asset ID in Journey Facilitator

OverviewThis feature allows users to dynamically pass the asset ID in a variable within the API payload for Trigger-Based journeys or a custom field for Manual journeys. This asset ID can then be selected in the Send Message node of Journey Facilitator (JF), enabling the sending of a specific asset

Service

Knowledge Base Article

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Journey Builder

RS
Caller ID Types in Dialer Profiles

Choosing the right Direct Inward Dialing (DID) type is essential for the success of your outbound campaigns. Each DID type offers distinct advantages based on your campaign goals and requirements. This article provides an overview of the four available DID types to help you make an informed choice.N

Service

Knowledge Base Article

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Dialers

SH
Create a Contact Card template for WhatsApp Business

Contact messages allow you to send rich contact information directly to WhatsApp users, such as names, phone numbers, physical addresses, and email addresses.​​When a WhatsApp user taps the message's profile arrow, it displays the contact's information in a profile view:​​​​If the WhatsApp

Service

Knowledge Base Article

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Contact Card Templates

SH
Create X Website Cards

X Website Cards allow you to create ads that display an image or video, related context, and a clear call to action in your audience's timeline. You can use Website Cards to drive users to your site, increase conversions, and drive actions. This ad format lets you deliver dynamic and compelling

marketing

Knowledge Base Article

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Set up Twitter Cards

SH
How to Add Multiple Ad Account Users with Multiple Authorization Tokens

Currently, users lack visibility regarding the deactivation of their accounts (such as Ad Accounts and Social Pages) and face difficulties with continuous disconnections in Sprinklr's system. The lack of awareness about when the account deactivates results in users failing to reactivate their a

marketing

Knowledge Base Article

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Advertising Accounts and Permissions Video Overview

RS
Self Monitoring - Time Card

The Self-Monitoring - Time Call Report is used to track and analyze the time spent on calls by agents in a contact center. It helps agents monitor their performance by providing insights into key metrics like occupancy , utilization, and time spent in specific statuses, allowing for improved self-ma

Service

Knowledge Base Article

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Detailed Dashboards

RS
Configure an Information Card with Video Call

This is only required for customer-initiated video calls.Configure an Information Card with the Video Call ActionNavigate to Live Chat Care and either edit an existing application or create a new one.Go to Personalize Your Live Chat and then to Home Screen.Under Cards, add the Information Card.Choos

Service

Knowledge Base Article

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Configuration Steps

SH
Understand Message Cards in Calendar View

Message cards within the Month, Week, and Day periods of the Calendar view allows you to easily view details related to a post such as Account Name, Message Name, Status, Date and Time of publishing, etc. Also, you can Show or Hide Properties and Time-Axis in day and week views for a more compact vi

Editorial Calendar

marketing

Message

Knowledge Base Article

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Content Creation

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Customize Cards in Task Kanban View

In the Kanban view for tasks, you can customize the information displayed on the task detail card according to your preferences. You can add/remove task fields from task detail card and customize the layout of your task cards. Follow the steps below to customize the task cards in the kanban view:Cli

marketing

PM_TASK_KANBAN_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Task Kanban View

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Publish X Organic Cards

Sprinklr gives you a smarter way to manage your presence on X using the Organic X cards. It allows you to easily schedule and publish content, target a specific audience, and engage with your followers on X. Here in this article, we mention the steps to publish these Organic cards.​Pre-requisites: U

social

Knowledge Base Article

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Publish to an X account

SH
Create and Use X Cards

Attract your audience with rich media content that keeps users hooked to your products.X cards allow you to advertise on X with dynamic content that helps capture your audience's attention with images and videos. X Cards can be created in the Digital Asset Manager (DAM) or inline from Ads Compo

marketing

Knowledge Base Article

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Set up Twitter Cards

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Create X Conversation Cards

Conversational Ads include a call-to-action button with customizable hashtags that encourage consumer engagement. When a call to action button is tapped, the tweet composer opens on X with a pre-populated brand message accompanied by the creative and hashtag buttons. The consumer can then personaliz

marketing

Knowledge Base Article

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Set up Twitter Cards

SH
Create X App Download Cards

Sprinklr supports the creation of X Image and Video App Download Cards using the Digital Asset Manager. You can create app download cards to drive installs for mobile applications with several call-to-action buttons for users to take specific actions on viewing your ads.To Create X App Download Card

marketing

Knowledge Base Article

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Set up Twitter Cards

SH
Different components of Story Cards

Cover Image and Title: The cover image and headline of the story card are derived from the article which emerged first in the story. The image and title gets updated when an article with higher MOZ rank is added to the story. If the primary article does not contain any image, a default image is prov

Insights

Knowledge Base Article

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Media Stories

SH
Using a non-Twilio number as the caller ID for outgoing calls

Using a non-Twilio phone number as the Caller ID for your outgoing calls is as easy as verifying your number, and then changing the From parameter in your API requests.To add a Non-Twilio number for outbound calls, add it under your Twilio Account and verify it using code sent via SMS or call. Here

service channels - voice

Service

Knowledge Base Article

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Using a non-Twilio number as the caller ID for outgoing calls

SH
About LinkedIn Ads

LinkedIn is one of the largest networks for professionals with over 850 million users worldwide. In the last decade, LinkedIn has become the encyclopedia of corporates, businesses, and careers. LinkedIn is now a resume of an employee, the portfolio of an artist, the biggest market for recruiters, th

marketing

Knowledge Base Article

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Getting Started

RS
Scheduler: Planner (Advocacy)

The 'Scheduler' feature on the menu bar present at the left of the advocacy site arranges posts published or scheduled by advocates in an easy-to-navigate calendar view. Advocates can even edit the caption of the posts or reschedule the posts that are scheduled to be published from the adv

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users