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Admin View: Overview and Game Management

Use the Admin View to monitor all games by status, access game details, and manage drafts and completed games.Access the Admin ViewOpen the Gamification module.Select Gamification from the left navigation panel.The Admin View opens and displays all games organized by status.Game CategoriesThe Admin

Knowledge Base Article

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Overview

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Facebook Account Deactivation Reasons

Sprinklr displays the specific reason for your disconnections whenever possible. This article lists down the most common errors we receive from Facebook, along with recommendations to avoid them in the future.​Facebook Password/Security AlertThis is the most common reason that Facebook accounts get

social

Knowledge Base Article

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Manage Facebook accounts

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Take Inputs within Screen

In a guided workflow, you can easily gather input from the user by utilizing input components available on a Screen. These components are designed to collect specific types of information from the user such as text, numbers, radio buttons, picklists, etc. To ensure the accuracy of the data collected

Service

Knowledge Base Article

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Creating a Guided Workflow

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Contentful Integration: Overview

With Contentful added as a new channel type within Sprinklr, you can use it to create and publish messages. Once your Contentful account is authorized to be used within Sprinklr, you can filter the available accounts with Contentful as the filter value and perform additional actions such as View Det

Create Message

marketing

Accounts

Knowledge Base Article

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Contentful & Sprinklr Integration

RS
Setting up a Case Update Rule triggered Social DM distribution

This article describes how to create and configure a Social DM Distribution for sending survey invitations within private social care conversations in Sprinklr Service. The distribution defines the survey invite, delivery settings, and scheduling for post-care feedback. Creating the distribution is

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Social DM

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Conversational AI Groovy Library

GL #1 Fetching/ Modifying Date VariablesConvert from Date to StringYou can use this code in scenarios where you need to display date and time information in a specific format, such as logging or displaying on a Screen.For example, if you are building a flow that processes transactions and need to di

Knowledge Base Article

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Troubleshooting & FAQs

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Publish Instagram Reel

This article helps you with the steps for publishing Instagram Reels through Sprinklr. Reels are short, entertaining videos on Instagram, where you can express your creativity and bring your brand to life. People come to Reels to participate in cultural trends, collaborate with the community and dis

Publishing - SES

Sprinklr Social

Social - SES

Updated Article

+1

Knowledge Base Article

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Publish a post to Instagram

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Sprinklr Service: 18.8 Capabilities and Enhancements

With this release, drive sales and comfortable experiences on Live Chat, augment configuration workflows with Sprinklr AI+, improve productivity on outbound campaigns, discover case highlights and intents creation with Conversational Analytics 2.0 and much more.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8 Summer Release (August)

SH
Pacing Control Strategy Group FAQs

Why should I prefer a Strategy Group over a Pacing Group?It does away with any restrictions on how old Campaigns can be tagged with Strategy Group Pacing Control.You also have Automated Pacing mode as an option.It combines Pacing Group and Budget Source capability and goes beyond.What is the ke

marketing

Knowledge Base Article

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Troubleshooting & FAQs

RS
Building Surveys Using Template Library

This module lets you create surveys by either selecting from pre-designed templates in the Template Library or starting from scratch. It helps you build effective surveys that align with your goals while keeping things efficient.Business Use CasesFaster Survey Deployment: Pre-built templates streaml

Insights

Knowledge Base Article

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Template Library

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Manage Rewards in Admin Console

This article provides a complete guide to managing rewards in the Admin Console, including an overview of the rewards table, available actions, filtering and sorting options, and how to handle out-of-stock rewards. Accessing the Rewards Table Go to New Page (+) > Sprinklr Social > Admin Consol

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

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Creating Global Variables

This articles provides information about permissions accessing the Global Variables page on Sprinklr and creating Global Variables. It also provides information on use of the Global Variables in the IVR, ACW, Journey Workflows. You can create and edit Global Variables using the Create Global Variabl

marketing

Insights

social

Service

Knowledge Base Article

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Global Variables

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Ad Specs & Resolution of Common Ads Publishing Errors

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Use CharCount operators for searching content having particular characters count range

Learn how to use the CharCount operators to fetch mentions containing characters in a specific range.​​Sprinklr's ​​CharCount​​ operators allow you to fetch conversation on the basis of the number of characters in an article/ conversation. By using this operator, you can monitor your marketing

Character count

Insights

CharCount

CharCount Operators

Knowledge Base Article

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FAQs and Advanced Use-cases

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Sprinklr v15.5.0 – Sprinklr Marketing Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.5.0

Spring Release 2020

product:marketing

+6

release_note

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v15.5.0 (July)

RS
Approving and Managing Reward Requests on Site

This article guides admins through viewing, approving and rejecting reward requests within the Reward Engine. It explains what happens when requests are rejected, how tokens are handled and how admins can efficiently manage requests using filters and sorting. By following these steps, admins can man

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Manage Rewards and Requests

RS
Channel Overview - Email

The Channel Overview - Email Report offers a detailed summary of key metrics for the email channel, including case summaries, email summaries, response times, first response times, average handling times, resolution times, current backlog status, and daily email volumes. You can also deep-dive to un

Service

Knowledge Base Article

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Detailed Dashboards

RS
Sprinklr Marketing: 20.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Publish Video on Twitter

Sprinklr gives you a smarter way to manage your presence on Twitter. You can leverage your Twitter account in the best possible way using Sprinklr's social publishing tool which provides you with key publishing capabilities to enhance the content you publish to Twitter. It allows you to easily sched

social

Service

Knowledge Base Article

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Publish Video on Twitter

SH
Sprinklr 17.1.0 – Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!​Navigation TipsRead through the release notes below, or you can

17.1 Release Notes

17.1 New Capabilities

17.1 New Features

17.1 Modern Research Release Notes

release_note

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v17.1.0 (January)