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Multi Select Field

The article outlines the steps to create a Multi Select Field in Entity Studio. This is a field type that allows you to adda field type where you can select more than one option at a time. For example, adding multiple tags to your form.Creating a Multi Select Field in Entity StudioNavigate to Launch

Knowledge Base Article

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Fields and Relationship

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Bulk Create/Update Cases Using Data Flow Pipeline

This article provides detailed steps for creating and updating cases in Sprinklr using an Excel file template with the help of data flow pipelines. It covers the mandatory fields required for case creation and updates and highlights non-editable system fields. By following this guide, you can effici

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Knowledge Base Article

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Bulk Create/Update Cases

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Enabling Single Logout (SLO) on Sprinklr

Single Logout (SLO) is a security feature in Single Sign-On (SSO) systems that ensures your session is terminated across all connected applications and services when you log out of one. By enabling SLO, organizations streamline session management and reduce the risk of unauthorized access, as you&#x

social

Knowledge Base Article

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SSO

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How to Create LinkedIn Custom Audiences

A custom audience allows you to find existing audiences among people who are on LinkedIn and target your ads. While creating a LinkedIn custom audience in Sprinklr, you can use sources such as websites and members/company lists on LinkedIn to create your audience.You can select the type of audience

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Knowledge Base Article

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Create Custom Audience

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Sprinklr Social: 20.10 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

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Insights

social

Social RN 2025

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Knowledge Base Article

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20.10 Release (26th Sep '25 Onwards)

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Create and Manage Dependencies

OverviewYou can create Dependencies between interconnected or interdependent Tasks to better manage and visualize them. Dependencies allow you to manage complex projects more easily and stay aware of Tasks that are blocking or being blocked by other Tasks. Before adding Dependencies to your Project,

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Knowledge Base Article

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Task Sheet Advanced Use Cases

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Cross Tab widget

Use Cross Tab Widget to see the Interaction between two dimensions.In a Listening dashboard, you can add different widgets (visualization types) to visualize data for multiple metrics in real time, and Cross Tab is one of them. By adding this widget to your dashboard, you can see the interaction of

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Cross Tab Widget

Knowledge Base Article

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Types of Widgets

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Accessing Project Management

OverviewProject Management allows you to manage and collaborate on your projects and campaigns more efficiently. You can group your Projects together under Portfolios, create Sub-Projects, Tasks, and Sub-Tasks, add collaborators, and view analytics and insights for each of your Projects. Navigating

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Knowledge Base Article

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Platform Basics

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Boost Organic Posts in Distributed

What is boosting? Boosting is the paid promotion of a post on social media to increase its visibility and reach allowing it to be seen by a wider audience beyond your followers. Sprinklr provides you with the capability to allow distributed users to boost organic content using their Ad accounts

Distributed User

social

Boost Posts in Distributed

Social - SES

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Knowledge Base Article

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Publishing & Calendar (Distributed Admin)

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Sprinklr v15.11.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

15.11

Fall Release 2020

New Capabilities and Enhancements

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release_note

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v15.11.0 (October)

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How to Install & Setup the Adobe Ads Integration

​Adobe Analytics setup is a straight forward process and it can be done by anyone who has admin access to the Adobe Analytics account Please follow the below steps and prepare all the metrics,dimensions and identify the unique identifiers to have a seamless experience during the configuration.Before

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Knowledge Base Article

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Setting Up Adobe Analytics

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Import and export Topics quickly in Excel file format

Learn how to import and export Topics in cross-platform compatible Excel files.You can quickly import and export Topics in Sprinklr. The export and import format is supported in Excel file format. You can perform the following import/export actions with the Topic import and export functionality.Impo

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Bulk Upload topics

Import Topic

Knowledge Base Article

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Topic Management

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Voice Channel Real Time View

The Voice Channel Real-Time View report offers a detailed overview of active voice calls, both inbound and outbound. It includes key metrics such as wait time, number of active and ringing calls, queue monitoring time, calls in progress, estimated wait time, and customer waiting time.Business Use Ca

Service

Knowledge Base Article

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Detailed Dashboards

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How to Create Snapchat Custom Audiences

Build custom audiences for Snapchat to target specific set of users

marketing

Knowledge Base Article

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Create Custom Audience

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Launch Live Chat Application

After you install and setup Live Chat messenger, the next step is to define how the messenger is launched and displayed. Present Messenger View The messenger view can be displayed using any of the UI controls such as Floating Action Button (FAB), Messenger Icon, Tab Bar Icon according to your applic

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Knowledge Base Article

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Launch Live Chat

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Outbound Agent Persona Overview

Outbound Agent Persona provides enhanced usability of the Sprinklr platform with all the items needed for an agent during their conversation with the customers, as well as it helps agents to monitor their performance and increase productivity using persona features which specifically are targeted to

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Knowledge Base Article

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Overview of simplified Outbound Agent experience

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Triggering Call Controls via Guided Path

IntroductionCall Controls integrated within the Guided Path (GP) workflow allow agents to automate specific call-related actions. With pre-configured controls, agents can carry out tasks like transferring or conferencing calls with a single click that helps streamline interactions and cut down on re

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Updated Article

26.4

Knowledge Base Article

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Triggering Call Controls Via Guided Path

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How to Create Reddit Custom Audiences

Custom Audiences are curated lists that let you directly include or exclude specific redditors from your targeting. This article explains how to create Reddit customer list custom audiences from the Audience Manager in Sprinklr.To Create Customer List Custom AudiencesOpen a new tab and go

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Sprinklr Marketing

Knowledge Base Article

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Create Custom Audience

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Create and Export an Outbound Change Set

An Outbound Change Set allows you to move selected entities from one environment to another connected environment (for example, from a sandbox to a production environment). When you add an entity to a change set, Sprinklr automatically identifies and includes all dependent entities to ensure that th

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Exporting Outbound ChangeSet

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social

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Knowledge Base Article

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Pushing Outbound Change Set

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Sprinklr Release v15.5.0 - May/June/July 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Patch Release

May 2020 Patch Releases

New Capabilities and Enhancements

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release_note

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v15.5.0 (May/June/July)