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Unlock Your Account

Forgetting your password can happen, and if you've accidentally entered an incorrect password too many times, you might find yourself locked out of your account. But not to worry - Sprinklr's account unlock functionality helps you get back into Sprinklr quickly and securely. Unlock Account Workflow

Insights

article:howto

social

forgot password

+4

Knowledge Base Article

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Platform Modules

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Reporting on Automated Quality Management

In reporting, you can access various metrics to analyze the performance and effectiveness of automated quality management. Here's a breakdown of the key metrics available:SummaryTotal AI Evaluations: This metric indicates the total number of evaluations performed by automated quality managemen

Service

Knowledge Base Article

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Reporting

RS
Android - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your Android mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger requires a minimum Android API level of 24.Sprinklr Messenger for Android supports compileSdk

Service

Knowledge Base Article

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Older Versions

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Scheduled Content Subscriptions in Advocacy

IntroductionContent Subscriptions enable Advocates to automatically publish posts from subscribed content lists to their social media accounts as soon as new content is added. While this offers convenience, it often results in content overload and poor timing, reducing engagement. To address this, S

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Sharing

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Media Monitoring & Analytics FAQs

The Media Monitoring & Analytics (MM&A) product enables the PR and corporate communication professionals to eliminate the challenges in their day-to-day job functions using AI to uncover actionable insights across traditional & modern channels. The day-to-day job functions include PR per

Insights

Knowledge Base Article

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FAQs

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Sprinklr Marketplace: A Unified Way to Manage Integrations

The Sprinklr Marketplace is a centralized directory of all integrations supported by Sprinklr. It provides detailed information for each app, including whether it is Free or Paid, functionality, installation steps, screenshots, and documentation links. Marketplace offers a unified way to integrate

Platform

New Article

26.4

Knowledge Base Article

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Sprinklr Marketplace

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Capacity Planning Algorithms Supported by Sprinklr WFM

Accurate Capacity Planning is vital for Sprinklr to optimize resources within Workforce Management (WFM). It ensures efficient alignment of human and technological resources with dynamic customer demands thereby improving operational effectiveness and sustaining higher service standards. Some of the

Service

Knowledge Base Article

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Forecast Scenarios

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Reply Box Functionalities

The Reply Box is a core component of the Care Console where agents compose and send responses to customer messages. It provides the tools required to compose, format, and send replies across supported channels.​Agents can draft responses, select Smart Responses, add notes, choose reply accounts and

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Manage All Website Distribution

Website distribution enables companies to obtain immediate feedback from their site visitors by integrating surveys on particular web pages. This feature aids in collecting information about user experiences, preferences, and behaviors, facilitating data-informed choices to enhance website functiona

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Website Distribution

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Manage all In-App Distributions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. Brands can choose from pre-designed formats, such as micro-surveys, or customize pop-ups to match their visual identity. Surveys can also be embedded in any section of the ap

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

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Hyperdrive - Deploying Blueprints

This knowledge base article explains Hyperdrive, a tool used for deploying Blueprints in the Sprinklr platform. It outlines the purpose of Hyperdrive, its advantages, and its role in pushing best-practice configurations to client environments. What is Hyperdrive? Hyperdrive is a deployment tool that

marketing

Insights

social

Service

Knowledge Base Article

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Blueprints

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Leveraging AI-Powered Survey Insights

Survey Insights is a powerful AI-driven feature that transforms raw survey data into meaningful, actionable insights. It helps teams detect hidden patterns and sentiments, identify key focus areas, and receive AI-suggested next steps for each question. With a comprehensive, real-time overview, Surve

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Standard Analytics

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Sprinklr Social: 20.4 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.4 Release (5th Apr '25 Onwards)

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Create a Sina Weibo Listening Topic

Sina Weibo is one of the most popular social media platforms in China. With its broad reach, extensive user base, and diversity of conversation, Weibo offers a unique opportunity for brands to engage at the forefront of trends. What is Sina Weibo Based Listening?Sina Weibo provides a wealth of infor

Insights

Sina Weibo Topic

Knowledge Base Article

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Topic Creation & Setup

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Sprinklr Integration with Jira

The Sprinklr and Jira integration enhances collaboration between customer-facing and development teams by streamlining ticket creation and resolution processes. This connector bridges the gap between customer interactions and issue tracking, enabling more efficient workflows and improved customer se

marketing

Insights

social

Service

Knowledge Base Article

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Overview

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Unified Platform & Cross-Product: 18.8 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Command Center, Conversational AI, and Guided workflow. Increase agent productivity with Extension Enhancements and Global Relay Connector.

18.5 Release

marketing

Insights

Cross-Product

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Knowledge Base Article

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v18.8 Summer Release (August)

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Managing Unsubscription Flows

This feature gives respondents greater control over their communication preferences by allowing them to easily unsubscribe or resubscribe to survey messages across Email, SMS, and WhatsApp. Through clear and compliant opt-out options included in every message, respondents can unsubscribe at any time

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Audience Management

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Case Analysis

The Case Analysis widget offers a streamlined snapshot of the case summary, essential metrics, and contact drivers, enabling swift access to critical information and facilitating informed decision-making.Widget ComponentsIn the At a Glance widget, you have the option to quickly access the case summa

Service

Knowledge Base Article

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Case Analytics Page Widgets

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Product Insights Onboarding Module

The onboarding module streamlines the learning process for first-time Product Insights users and users new to the Persona App, by offering a comprehensive overview of all features and modules. Upon first-time entry into the Persona App, users are directed to this module where they can learn and quic

Insights

Knowledge Base Article

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Onboarding Module

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Cross-Product & Unified Platform: 19.2 Capabilities and Enhancements

Check out the new enhancements (Cross-Product & Unified Platform) that Sprinklr brings to you in its 19.2 Release.

marketing

Insights

social

Service

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)