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X Ads Reporting Metrics

Leverage this detailed list of all X metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Given below is a list of all X merics, along with their descriptions.X Metrics NameMetri Name (Sprinklr Name)EntityDescriptionsCampaign LevelFollowsX FollowsCampaignThe

marketing

Knowledge Base Article

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Metrics

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Introduction to Sprinklr Voicebots

Introduction to Voice BotsVoice bots are advanced conversational agents that leverage artificial intelligence (AI) and natural language processing (NLP) to interact with users through spoken language. Unlike traditional chatbots that rely on text-based communication, voice bots can understand and re

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Knowledge Base Article

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Voicebots - Introduction & Use Cases

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Leadership Dashboard

This report summarizes the overall Inbound and Outbound call center performance that are necessary for a leadership view.​Inbound KPIsTotal Calls Funnel ViewThis is a funnel level view of all the major call centre KPIs for a quick reference.​​​​Call Count - Total Inbound Calls that landed to the IVR

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Knowledge Base Article

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Standard Inbound Voice Dashboards

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How are Knowledge Base Insights Generated?

Knowledge Base Insights are generated through a multi-step process aimed at identifying areas where new articles should be created or existing articles should be updated based on customer cases. Here's a detailed explanation of each step:Step 1: Identify Question-Answer Pairs - Each article w

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Knowledge Base Article

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Introduction

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Analyse Performance With Extensive Reports

Supervisor Console is equipped with state of the art reporting capabilities allowing them to disect information, identify trends and insights. You can identify improvement areas and knowledge gaps, improve processes for Operational ReportsThe below listed reports are configured for the Supervisor or

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Knowledge Base Article

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Analyse Performance with Extensive Reports

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Ad Type to URL Mapping

All the channel-specific dimensions related to Link URLs and Landing Page URLs have been deprecated and consolidated into one common Ad Creative Link URL dimension within Ads Reporting. Ad Creative Link URL dimension depicts the URL corresponding to the ad type. This will help you gain real-time ins

marketing

Knowledge Base Article

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Ad Type to URL Mapping

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Snapshot Reporting on User Custom Fields

You can access Snapshot Reporting for User Custom Fields in the Reporting Dashboard. This feature allows you to track and compare the progress or status of different User Custom Fields over time. Whether it's a campaign, language preference, or any other dynamic custom field that changes periodicall

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Knowledge Base Article

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Custom Reporting and Filters

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Custom Fields

While working with any entity like a message, customer profile, or case, there’s always a need to store metadata or some properties for that entity. That’s where Sprinklr Custom Fields come into play.What are custom fields?Custom fields are key-value pairs that are stored for each entity like a mess

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Knowledge Base Article

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Sprinklr Service Glossary

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Sample Prompt for AI Autofill

This article oulines a sample prompt that can be used while configuring AI Autofill feature. For more information on the complete configuration steps, refer to Configure AI-powered ACW Autofill. Sample prompt for AI AutofillSystem Prompt: You are a highly accurate JSON Form Fill Generator GPT, speci

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Knowledge Base Article

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Providing a pre-filled ACW to the Agent

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​Reporting on Smart Compose​

When an agent accepts a prediction from Smart Compose, whether it is the entire suggestion or just a portion of it, by pressing the tab key or the right arrow key, that action is captured in the reporting system. This information can provide insights into the effectiveness and adoption of Smart Comp

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Knowledge Base Article

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Smart Compose

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Journey Reporting on Audience Activity Data Source

After deploying an email marketing journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened and clicke

article:howto

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Email Marketing

Journey Facilitator

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Knowledge Base Article

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Standard Reporting

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Agent Schedule Management on Sprinklr Mobile Application

Agents can view their schedules using the Sprinklr mobile application, where the schedule screen serves as the primary landing page after login. The experience is very similar to the standard browser version of Sprinklr, ensuring consistency across platforms. From this screen, agents can check their

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Knowledge Base Article

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Agent Schedule Management

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Audit Checklist Permissions

Following are the permissions and corresponding descriptions relevant to the audit checklist.Audit Checklist ReponsesPermissionDescriptionWhen QM is not enabledViewAllows users to view audit in the virality and case third pane.EditAllows users to edit the completed audit done by the logged-in user.D

Sprinklr Service

20.10

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Updated Article

Knowledge Base Article

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Audit Checklist Builder

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Configuring Audit Checklist for User

Audit checklists support Quality Managers in manually evaluating customer-agent interactions to ensure service quality, adherence to company policies, and customer satisfaction. These checklists are also used by Supervisors, Admins, and other Quality personnel for calibration and consistency in eval

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Knowledge Base Article

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User Level Evaluation

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Get Compliance Score on Messages

What is a Compliance Score?View your AI-driven compliance score for each template for an account type while content is created or an image is added. The compliance score is calculated based on the number of parameters that are defined in your Smart Compliance guidelines set in the parent Campaign of

campaign management

marketing

Smart Compliance in Campaigns

Set Guidelines for Smart Compliance

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Knowledge Base Article

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Smart Compliance Scoring

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Case Update and Case Creation Rules

Case Update and Case Creation rules allows you to configure rule actions to apply to cases when conditions are met upon the update or creation of cases, respectively. Use this feature to automate processes around Case Management, saving time and improving your workflow with case-specific actions tha

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Knowledge Base Article

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Types of Rules

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Create Shift Trade Requests Using Sprinklr Mobile Application

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

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Knowledge Base Article

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Create Requests

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Conditions applicable with Autofill rules

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

social

Knowledge Base Article

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Autofill rules

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Use Widget Translation to translate widget information

Sprinklr's Language Translation feature allows you to translate the language at the widget level. By translating the widget, you and your team can accurately understand the widget information and make more informed decisions. Besides, you can easily collaborate with teams across different geogr

translation in widget

Insights

translation

widget translation

Knowledge Base Article

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Translation

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Create Time Off Requests Using Sprinklr Mobile Application

Requesting time off is a critical process for agents to ensure minimal disruption to operations. This article outlines the steps for agents to request time off efficiently.Follow these steps to create a Time Off request using the Sprinklr mobile application:​​​On the Sprinklr mobile application, tap

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New Article

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Knowledge Base Article

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Create Requests