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RS
Audit Checklist Permissions

Following are the permissions and corresponding descriptions relevant to the audit checklist.Audit Checklist ReponsesPermissionDescriptionWhen QM is not enabledViewAllows users to view audit in the virality and case third pane.EditAllows users to edit the completed audit done by the logged-in user.D

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Audit Checklist Builder

SH
Ad Type to URL Mapping

All the channel-specific dimensions related to Link URLs and Landing Page URLs have been deprecated and consolidated into one common Ad Creative Link URL dimension within Ads Reporting. Ad Creative Link URL dimension depicts the URL corresponding to the ad type. This will help you gain real-time ins

marketing

Knowledge Base Article

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Ad Type to URL Mapping

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Get Compliance Score on Messages

What is a Compliance Score?View your AI-driven compliance score for each template for an account type while content is created or an image is added. The compliance score is calculated based on the number of parameters that are defined in your Smart Compliance guidelines set in the parent Campaign of

campaign management

marketing

Smart Compliance in Campaigns

Set Guidelines for Smart Compliance

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Knowledge Base Article

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Smart Compliance Scoring

RS
Configuring Audit Checklist for User

Audit checklists support Quality Managers in manually evaluating customer-agent interactions to ensure service quality, adherence to company policies, and customer satisfaction. These checklists are also used by Supervisors, Admins, and other Quality personnel for calibration and consistency in eval

Service

Knowledge Base Article

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User Level Evaluation

RS
Create Shift Trade Requests Using Sprinklr Mobile Application

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Create Requests

RS
Create Time Off Requests Using Sprinklr Mobile Application

Requesting time off is a critical process for agents to ensure minimal disruption to operations. This article outlines the steps for agents to request time off efficiently.Follow these steps to create a Time Off request using the Sprinklr mobile application:​​​On the Sprinklr mobile application, tap

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Create Requests

SH
Journey Reporting on Audience Activity Data Source

After deploying an email marketing journey, you may want to evaluate the engagement of the audience. Sprinklr provides you with the ability to measure customers' engagement during a customer journey via its Reporting dashboard. It helps you to have a detailed overview of sent, opened and clicke

article:howto

Service

Email Marketing

Journey Facilitator

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Knowledge Base Article

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Standard Reporting

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​Reporting on Smart Compose​

When an agent accepts a prediction from Smart Compose, whether it is the entire suggestion or just a portion of it, by pressing the tab key or the right arrow key, that action is captured in the reporting system. This information can provide insights into the effectiveness and adoption of Smart Comp

Service

Knowledge Base Article

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Smart Compose

RS
Persona App Settings for Call Controls

Customizing the call controls for agents can be done through the Persona App Manager within Sprinklr.​Sprinklr enables administrators to customize the call control experience for agents through Persona-level configurations. These settings ensure that agents see only the relevant call actions, dialer

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Persona App Settings for Call Controls

RS
Automated Ads Field Parity

Sprinklr's Automated Campaigns simplify social ad publishing by automating ad creation and optimization at scale. This approach not only saves time but also enhances collaboration through streamlined workflows. To create and manage campaigns efficiently, it's essential to understand which 

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Feed Setup

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Case Update and Case Creation Rules

Case Update and Case Creation rules allows you to configure rule actions to apply to cases when conditions are met upon the update or creation of cases, respectively. Use this feature to automate processes around Case Management, saving time and improving your workflow with case-specific actions tha

Service

Knowledge Base Article

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Types of Rules

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Conditions applicable with Autofill rules

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

social

Knowledge Base Article

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Autofill rules

RS
Consolidated Glossary

The Consolidated Glossary is designed to help you understand the various Metrics and Dimensions used in Sprinklr Service’s Reporting. It includes definitions and explanations for metrics, along with the specific reports they are associated with. This glossary ensures that users can accurately interp

Service

Knowledge Base Article

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Consolidated Glossary

RS
Customer Availability Manager

In countries with multiple time zones, such as Germany and Mexico, aligning agent availability with customer contactable hours is difficult due to regional business hour differences. This challenge can lead to calls being made outside customer business hours, risking non-compliance and customer diss

Service

Knowledge Base Article

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Customer Availability Manager

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Use Widget Translation to translate widget information

Sprinklr's Language Translation feature allows you to translate the language at the widget level. By translating the widget, you and your team can accurately understand the widget information and make more informed decisions. Besides, you can easily collaborate with teams across different geogr

translation in widget

Insights

translation

widget translation

Knowledge Base Article

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Translation

RS
Best Practices to Create Zero Shot Intents

Before You BeginLearn how to create generative AI-powered zero-shot intents.OverviewZero-shot intents utilize Sprinklr AI+ to predict the relevant intent based solely on the Name and Description provided. Therefore, it is crucial that both the Name and Description are clear and highly relevant.Best

Service

Knowledge Base Article

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GenAI-Based Intents and Entities(Zero Shot)

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Things to know before creating an IVR

Clicking on Create / Edit will open up a canvas as shown below. IVR builder offers a complete drag and drop interface along with various modules (or nodes) - each having a different functionality. 6 Major ComponentsCanvas: The canvas is the working area of the builder, where you build an IVR Workflo

Service

Knowledge Base Article

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What is an IVR?

RS
Speech-to-Text Transcription

The ASR (Automatic Speech Recognition) or STT (Speech-to-Text) technology transforms speech signals into digital signals and processes them to generate transcriptions corresponding to the audio as output.Difference Between Standard vs Customized Models for Speech Analytics ApplicationsStandard model

Service

Knowledge Base Article

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Voice Analytics

RS
Bulk Prediction: AI Agent

The bulk prediction feature enables you to run predictions for multiple queries at once using your AI Agents. It simplifies the process by handling large volumes of queries in a single step, saving time and effort while delivering results efficiently.Steps to Configure Bulk PredictionOn the Training

Knowledge Base Article

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Knowledge Content

SH
Overview to Alerts

Alerts are notifications sent to supervisors when specific events or conditions occur. They provide real-time information about critical matters, that enables supervisors to effectively manage their teams. Alerts are triggered when predefined metrics, such as the number of calls waiting or total num

Service

Knowledge Base Article

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Alerts Overview