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Create alerts for a Product/Location Insights use case

To create Smart Alerts for a practical use caseCreating Smart Alerts for Product Insights is similar to an alert configuration in the Listening module. The same has been covered in this article.​To create Volumetric Alerts for a practical use caseLet us dive into a sample use case corresponding to t

Insights

Knowledge Base Article

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Product/Location Insights Use Case

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How to Apply Adobe Web Analytics through Ads Composer & Ads Manager

1. Click the New Tab icon. Under Sprinklr Marketing (Ads), select Ads Composer within Execute.2. On the Ads Composer window, fill in the details. For more information, see About the Ads Composer.3. In the Creatives section, select Create new cre

marketing

Knowledge Base Article

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Publishing & Optimization

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Knowledge Base Widget on Agent Homepage​

Agents can access articles outside the Care Console from the Agent Homepage using the Knowledge Base Widget without any Case assigned to them. This helps them reflect on their resolution or learn more for future use. It also makes agents more efficient in searching for articles, reducing trial and e

26.1

Sprinklr Service

20.7.1

20.10

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Knowledge Base Article

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Knowledge Base for Agents

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Sprinklr Service: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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v18.11 Fall Release (November)

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Smart Alerts for Product Insights

Proactive alerts on anomalies identified by Sprinklr's AI.​The new Listening alert module covers alert configuration for all the data powered by the Listening data source. The following modules are covered in the same – Listening Insights alerts Product Insights alerts Location Insights alerts The k

Insights

Smart Alerts for Product Insights

Knowledge Base Article

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Alerts

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User Mapping in CRM Integration

User mapping is a critical process in integrating Sprinklr with CRM systems. It ensures that users can access the Sprinklr Care Console iFrame within CRM. This process ensures that each user in CRM is associated with a corresponding user in Sprinklr, facilitating data governance, compliance, and st

marketing

Insights

social

Service

+2

Knowledge Base Article

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User Mapping

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The Sprinklr APIs

Sprinklr offers a variety of robust, convenient and simple RESTful Web service APIs to integrate data from Sprinklr to any external system. Through Sprinklr’s API portal, your developers can create Web applications to interact directly with data that resides in Sprinklr. Among the available features

experience:space

marketing

Insights

article:howto

+5

Knowledge Base Article

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Platform Modules

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Location Insights column in Engagement Dashboard

Learn how you can create a Location Insights column and add it to an Engagement dashboard.Sprinklr supports Location Insights columns in the Engagement dashboards. By configuring a Locations Insights column, you can see a stream of message content based on the Location(s) that you select. Besides, y

Insights

Knowledge Base Article

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Advanced Concepts

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Location Insights on FPDI data

What is FPDI?Apart from social and review data, there are various forms of first-party data, such as surveys, feedback, and reports, that an organization may maintain with them. Sprinklr has the functionality to run its Location Insights models on these types of data as well, in the form of FPDI – F

Insights

First Party Data Ingestion

Location Insights

Knowledge Base Article

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Sources

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Send Inline Guided Workflows

OverviewBy seamlessly integrating Guided Workflows into your conversational bots, you can empower customers with step-by-step instructions for troubleshooting common issues, submitting repair requests, and more, all through live chat. This self-help content plays a pivotal role in minimizing custome

Service

Knowledge Base Article

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Guided Workflow Integration

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Facebook Domain Verification

Domain Verification allows domain owners to edit link previews coming from their owned sites. Brands can verify that they own certain domains through Facebook's Business Manager. Verification functionality is available to all businesses and establishes access at domain level, including all sub-

social

Knowledge Base Article

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Other Publishing Capabilities

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Smart Scheduling

Smart Scheduling intelligently picks out the best time to publish based on the time of the day and selected account. In this article, we will cover what smart scheduling is and how you can leverage it while publishing from Sprinklr.​​What is Smart Scheduling?Smart Scheduling decides what t

Publishing - SES

social

Social - SES

Knowledge Base Article

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Leverage AI in publishing

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Volumetric Alert capabilities within Benchmarking

An effective early warning system triggers alerts when a pre-defined specific threshold criterion is met. ​The new Benchmarking alert module covers alert configuration for all the data powered by the Benchmarking data source. The key sections of the alert form in Benchmarking module are explained be

Insights

alert

BMK volumetric alert

Benchmarking

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Knowledge Base Article

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Benchmarking Volumetric Alerts

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Offline Conversions - LinkedIn

The LinkedIn Conversions API enables a direct connection from Sprinklr to LinkedIn, facilitating the accurate tracking of offline conversion events. This connection is crucial for marketers who want to measure the impact of their LinkedIn ads on offline sales and conversions.​Kindly refer to this Do

marketing

Knowledge Base Article

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Offline Conversions

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Twitter Welcome Messages

Twitter Welcome Messages in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action at all. Welcome Messages are sent to users when they begin a Direct Message conversation with your Twitter account and can be used to let cu

social

Service

Knowledge Base Article

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Twitter Welcome Messages

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Add caption to a Youtube Video

Sprinklr platform provides key publishing capabilities to enhance the content you publish to YouTube, such as adding captions to videos to increase accessibility, improve viewing experience, translate content into various languages and attract more viewers. Additionally, search engine algorithms may

social

Knowledge Base Article

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Publishing with YouTube

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Multi-lingual Support in Live Chat

In Sprinklr Live Chat, the capability to add support for multiple languages within a single Live Chat application is available. There are various methods for defining the language of the live chat, enabling brands to adapt to the diverse needs of their users or customers. This feature facilitates sm

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Multi-lingual Support

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Creator IQ Account Addition

OverviewSprinklr now supports a native integration with CreatorIQ, allowing you to:Connect your CreatorIQ account to Sprinklr using an API keyAPI Key can only be provided by Creator IQ support by reaching out to them at support@creatoriq.com or sales@creatoriq.com Subscribe to specific CreatorIQ cam

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Creator IQ

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Customize Cards in Task Kanban View

In the Kanban view for tasks, you can customize the information displayed on the task detail card according to your preferences. You can add/remove task fields from task detail card and customize the layout of your task cards. Follow the steps below to customize the task cards in the kanban view:Cli

marketing

PM_TASK_KANBAN_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Task Kanban View

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Ads Creative Library FAQs

Will an approved draft creative get published when selected in an Ad?Yes. Whenever a post or ad creative in the approved draft state is used in an ad variant, it will be published on the channel along with the ad variant. This functionality is applicable to Facebook, Twitter, LinkedIn, and Pinterest

marketing

Knowledge Base Article

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Ads Creative Library: FAQs